Customer Operations Manager Job at IKEA (Milton Keynes)

Customer Operations Manager

If you love the pursuit of excellence and are inspired by the challenges that co...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance or related field AND 2+ years experience in operations, program management or process management work experience OR equivalent experience
This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.

Job Responsibility

Contracting and Order Management: Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
Billing Management: Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
Customer Service: Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
Handle escalated customer service issues and complaints in a professional and efficient manner
Work closely with other departments to resolve customer issues and ensure a positive customer experience

Fulltime

Customer Operations Manager

As an integral member of our Hygienic Fluid Handling management team, our Custom...

Location

United States , Kenosha

Salary:

95000.00 - 105000.00 USD / Year

Alfa Laval

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business or equivalent experience
Proven leadership experience within customer support, account management, inside sales, sales operations, or commercial operations
Strong understanding of order management, operational workflows, and cross-functional coordination within a B2B business environment highly preferred
Experience in manufacturing or distribution environment preferred
Experience driving process improvements and standardization efforts
Demonstrated ability to navigate and resolve complex customer and operational issues through collaboration, problem-solving, and sound decision-making
Strong analytical mindset with experience utilizing data, metrics, and reporting to identify trends, improve processes, and support business decisions
Strong communication interpersonal and collaboration skills
Strong analytical approach to problem solving
Proficiency with ERP systems, CRM platforms, and Microsoft Office Suite

Job Responsibility

Lead, coach, and develop a team of Account Representatives responsible for customer account support, order entry and execution, and sales support activities
Lead cross-functional coordination efforts across sales, operations, logistics, and supply chain teams to ensure timely resolution of customer issues and seamless execution of customer orders
Monitor and improve key operational and customer support metrics, including response times, order accuracy, backlog management, and issue resolution effectiveness
Drive adoption and effective utilization of ERP, CRM, and digital tools to improve visibility, workflow consistency, reporting, and customer communication
Support the organization's commercial objectives by helping the team strengthen customer relationships, improve responsiveness, and drive customer preference for our brand
Advocate for the customer and customer support team by driving alignment, responsiveness, and accountability across internal stakeholder groups
Identify opportunities to improve processes, communication flow, and operational efficiency to enhance both the customer experience and internal effectiveness
Ensure adherence to company policies, including signature authority, credit policy, shipping guidelines, and cancellation processes

What we offer

Competitive salary
Medical/dental/vision/life insurance
401(k) plan

Fulltime

Customer Operations Manager

If you love the pursuit of excellence and are inspired by the challenges that co...

Location

India , Bangalore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance or related field AND operations, program management or process management work experience
Project or program management experience.

Job Responsibility

Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
Handle escalated customer service issues and complaints in a professional and efficient manner
Work closely with other departments to resolve customer issues and ensure a positive customer experience

Fulltime

Customer Operations Manager

If you love the pursuit of excellence and are inspired by the challenges that co...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience
This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English
This role requires proficiency in written, reading, and conversational Portuguese as all business operations as well as customer communications are conducted in Portuguese

Job Responsibility

Contracting and Order Management: Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
Billing Management: Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
Customer Service: Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
Handle escalated customer service issues and complaints in a professional and efficient manner
Work closely with other departments to resolve customer issues and ensure a positive customer experience

Fulltime

Customer Operations Manager

We’re looking for a Customer Operations Manager to lead Customer Service operati...

Location

United Kingdom , Birchwood

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience leading operational customer service teams within a fast-paced, high-volume environment
Strong track record of delivering against service KPIs (SLA, AHT, CSAT, QA, adherence) and driving measurable performance improvements
Experience developing and coaching Team Leaders, building leadership capability, and supporting succession planning within an operational function
A solid understanding of operational efficiency and cost awareness, with the ability to identify productivity opportunities while maintaining service quality and compliance standards
Confidence managing complex customer escalations, conduct matters, and operational risk with sound judgement and balanced decision-making
Experience working within a regulated or governance-led environment, with an understanding of compliance controls, risk mitigation, and quality assurance frameworks
Experience within the betting/gaming industry or a similar regulated sector is advantageous
Strong analytical capability, able to interpret performance data and translate insight into clear, practical action plans
Effective stakeholder management skills, with the ability to collaborate cross-functionally and influence outcomes across Digital, Retail, Compliance, Fraud, and Resource Planning
A resilient and accountable leadership style, able to operate calmly in high-pressure situations while maintaining clear direction and standards

Job Responsibility

Hold operational accountability for Customer Service performance across Retail, Digital, and Social channels, ensuring delivery of service levels, quality standards, and positive customer outcomes
Drive performance against key KPIs including SLA, AHT, CSAT, QA, abandonment, and adherence, ensuring Team Leaders are clear on expectations and accountable for results
Support cost-to-serve optimisation by identifying productivity opportunities, improving resource utilisation, and embedding efficient ways of working while maintaining service quality
Provide leadership and direction to Team Leaders, building capability, strengthening accountability, and driving consistent management standards across teams
Maintain oversight of demand, capacity, and performance trends, working closely with Resource Planning to anticipate risks and protect service stability
Ensure strong governance and regulatory adherence across operations, maintaining compliance with UKGC, AML, safer gambling, and internal control frameworks
Act as a senior escalation point for complex customer, conduct, and operational matters, ensuring balanced and commercially sound decision-making
Oversee QA frameworks, calibration standards, and performance management approaches to ensure fairness, accuracy, and risk mitigation
Identify operational and people-related risks, implementing clear mitigation plans and escalating where appropriate
Contribute to the development of longer-term service improvements, supporting enhancements to systems, processes, and service models in line with business growth

Fulltime

Customer Operations Manager

As Customer Operations Manager, you’ll be responsible for the ongoing operationa...

Location

United Kingdom , Cheshire

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong operational experience
Customer-focused mindset
Commercial awareness
Ability to work collaboratively as part of a team
Skilled at building relationships at a senior level

Job Responsibility

Maintain Customer Core and Van Stock profiles
Ensure compliance with Health & Safety policies
Deliver weekly and monthly operational tasks
Develop and monitor KPIs to drive performance improvements
Manage outstanding orders and stock with branch teams
Coordinate new product requests with the Commercial team
Build strong relationships with Branch Teams, Sales Relationship Managers, and senior stakeholders
Resolve invoice queries and monitor outstanding debt

What we offer

23 days’ holiday, plus bank holidays (31 days per year)
Company bonus scheme, based on performance
Contributory pension and life assurance
Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
Colleague discount across our group brands
Attraction and travel discounts
Training and development programmes to support your growth

Fulltime

Customer Operations Manager

IKEA Dublin is thrilled to welcome a dynamic Customer Operations Manager to lead...

Location

Ireland , Dublin

Salary:

45690.00 EUR / Year

IKEA

Expiration Date

Until further notice

Requirements

Proven customer focused mindset, with a sound understanding of business and a background gained from working in a customer-focused, fast-moving and multichannel retail environment
Experience of 3 years working in a management role within retail and taking responsibility for a large team, whilst working independently and reliably on actions and agreed working methods
Confident communicator who can take the initiative to influence others and adapt quickly to changing demands using customer insights
Proven record/experience of developing coworkers and teams with a working knowledge of talent management processes, i.e. recruitment, development and succession
Key knowledge of relevant customer relations processes, tools and working methods and a solid understanding of daily operations to secure the customer journey through all channels
Ability to set clear expectations and directions with good analytical and numerical skills using knowledge of cost and budget management whilst securing staffing needs according to the customer flow
Solid understanding of the change management process for both process and co-workers with the ability to implement solutions quickly and with simplicity

Job Responsibility

Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
Lead, coach, develop the full team promoting individual growth and competence at all levels and securing a high performing team
Implement the global solutions, services and tools that support the daily operations within the customer function
Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customer & compensations budget
Provide a family-friendly environment that converts more visitors to happy customers
Ensure a customer-friendly, efficient and cost-effective execution of the payments process
Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
Secure operational excellence in daily operations in order to enhance the customers shopping journey

What we offer

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
Free healthy meal option, salad bar, fruit, and hot/cold drinks
End of year gift

Fulltime

Customer Operations Manager

As Customer Operations Manager your responsibilities will include, but are not l...

Location

Australia , Marsden Park, New South Wales

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Incredible people management skills and being able to identify, support and nurture talent to see them grow and develop.
A strong ability to inspire the team to prioritise the customer experience through leading by example.
An adaptable mindset, being able to reflect and remain agile in a constantly changing retail environment.
A highly developed skillset in analysing data, being able to derive insight, identify pain points and create solutions to drive customer satisfaction.
Collaborative by nature and can influence and inspire colleagues, internal and external to align to your vision.

Job Responsibility

Contribute ideas and insights to the creation and operations implementation of the local customer relations action plan
Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
Build business competence and lead, coach and develop the full team promoting individual growth and securing a high performing team
Implement the global solutions, services and tools that support the daily operations within the customer function
Analyse customer related and financial KPI’s and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customers and compensations budget
Provide family friendly environment that converts more visitors to happy customers
Ensure a customer friendly, efficient and cost-effective execution of the payment process
Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
Secure operational excellence in daily operations in order to enhance the customers shopping journey
Identify and develop the many talents in the unit and within the department to secure succession planning

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

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