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Customer Operations Manager

https://www.ikea.com Logo

IKEA

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Location:
Ireland , Dublin

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

45690.00 EUR / Year
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Job Description:

IKEA Dublin is thrilled to welcome a dynamic Customer Operations Manager to lead the way in creating an unforgettable shopping experience! At IKEA, our Customer Operations Managers help shape the heartbeat of the store—leading high‑performing teams and ensuring every customer enjoys a fast, friendly, and effortless experience from start to finish.

Job Responsibility:

  • Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
  • Lead, coach, develop the full team promoting individual growth and competence at all levels and securing a high performing team
  • Implement the global solutions, services and tools that support the daily operations within the customer function
  • Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customer & compensations budget
  • Provide a family-friendly environment that converts more visitors to happy customers
  • Ensure a customer-friendly, efficient and cost-effective execution of the payments process
  • Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
  • Secure operational excellence in daily operations in order to enhance the customers shopping journey

Requirements:

  • Proven customer focused mindset, with a sound understanding of business and a background gained from working in a customer-focused, fast-moving and multichannel retail environment
  • Experience of 3 years working in a management role within retail and taking responsibility for a large team, whilst working independently and reliably on actions and agreed working methods
  • Confident communicator who can take the initiative to influence others and adapt quickly to changing demands using customer insights
  • Proven record/experience of developing coworkers and teams with a working knowledge of talent management processes, i.e. recruitment, development and succession
  • Key knowledge of relevant customer relations processes, tools and working methods and a solid understanding of daily operations to secure the customer journey through all channels
  • Ability to set clear expectations and directions with good analytical and numerical skills using knowledge of cost and budget management whilst securing staffing needs according to the customer flow
  • Solid understanding of the change management process for both process and co-workers with the ability to implement solutions quickly and with simplicity
What we offer:
  • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers
  • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
  • Free healthy meal option, salad bar, fruit, and hot/cold drinks
  • End of year gift

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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