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Alfa Laval Logo Alfa Laval · IT - Administration

Customer Operations Manager

United States, Kenosha Employment contract 95000.00 - 105000.00 USD / Year · Job Posted June 15, 2026
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Job Description

As an integral member of our Hygienic Fluid Handling management team, our Customer Operations Manager will lead a customer and partner support organization focused on delivering operational excellence, enabling sales success and driving strong customer outcomes. This role is responsible for leading a team of Account Representatives who support the full customer lifecycle, from quotation and order execution through delivery coordination, issue resolution and ongoing account support. You will play a key role in strengthening cross-functional alignment, improving operational processes, and developing a high-performing team that serves as a trusted partner to customers, field sales, operations, and logistics. Success in this role requires strong people leadership, commercial awareness, operational problem-solving, and the ability to drive accountability and responsiveness across multiple stakeholder groups. This is a hybrid on‑site role based in Kenosha, WI.

Job Responsibility

  • Lead, coach, and develop a team of Account Representatives responsible for customer account support, order entry and execution, and sales support activities
  • Lead cross-functional coordination efforts across sales, operations, logistics, and supply chain teams to ensure timely resolution of customer issues and seamless execution of customer orders
  • Monitor and improve key operational and customer support metrics, including response times, order accuracy, backlog management, and issue resolution effectiveness
  • Drive adoption and effective utilization of ERP, CRM, and digital tools to improve visibility, workflow consistency, reporting, and customer communication
  • Support the organization's commercial objectives by helping the team strengthen customer relationships, improve responsiveness, and drive customer preference for our brand
  • Advocate for the customer and customer support team by driving alignment, responsiveness, and accountability across internal stakeholder groups
  • Identify opportunities to improve processes, communication flow, and operational efficiency to enhance both the customer experience and internal effectiveness
  • Ensure adherence to company policies, including signature authority, credit policy, shipping guidelines, and cancellation processes

Requirements

  • Bachelor's degree in Business or equivalent experience
  • Proven leadership experience within customer support, account management, inside sales, sales operations, or commercial operations
  • Strong understanding of order management, operational workflows, and cross-functional coordination within a B2B business environment highly preferred
  • Experience in manufacturing or distribution environment preferred
  • Experience driving process improvements and standardization efforts
  • Demonstrated ability to navigate and resolve complex customer and operational issues through collaboration, problem-solving, and sound decision-making
  • Strong analytical mindset with experience utilizing data, metrics, and reporting to identify trends, improve processes, and support business decisions
  • Strong communication interpersonal and collaboration skills
  • Strong analytical approach to problem solving
  • Proficiency with ERP systems, CRM platforms, and Microsoft Office Suite
  • Experience with Lean, Six Sigma, or continuous improvement methodologies is preferred

Nice to have

  • Experience in manufacturing or distribution environment
  • Experience with Lean, Six Sigma, or continuous improvement methodologies

What we offer

  • Competitive salary
  • Medical/dental/vision/life insurance
  • 401(k) plan
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