Customer Operations Manager Job at IKEA (Slacks Creek, Queensland)

Customer Operations Manager

IKEA

Location:
Australia , Slacks Creek, Queensland

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

As Customer Operations Manager your responsibilities will include, but are not limited to the listed tasks. You will lead teams in Returns, Checkout, and Greeter departments to secure an inspiring shopping journey and operational excellence.

Job Responsibility:

Contribute ideas and insights to the creation and operations implementation of the local customer relations action plan
Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
Build business competence and lead, coach and develop the full team promoting individual growth and securing a high performing team
Implement the global solutions, services and tools that support the daily operations within the customer function
Analyse customer related and financial KPI’s and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customers and compensations budget
Provide family friendly environment that converts more visitors to happy customers
Ensure a customer friendly, efficient and cost-effective execution of the payment process
Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
Secure operational excellence in daily operations in order to enhance the customers shopping journey
Identify and develop the many talents in the unit and within the department to secure succession planning
Support proactively with customer insights for business and customer experience improvements

Requirements:

Advanced proficiency in MS Office, with the ability to leverage tools for efficiency and insight
Strong leadership capability to effectively manage and inspire teams across three key departments: Returns, Checkout, and Greeter
Solid understanding of Australian workplace legislation, including Enterprise Agreements, ensuring compliance and fair practices
Exceptional customer relations skills, with a focus on problem-solving and clear, empathetic communication
Skilled in data analysis, able to interpret trends and provide actionable insights to drive performance
Thrives in high-pressure, fast-paced environments, maintaining focus and delivering results
A quick learner with the ability to adapt rapidly to new processes and challenges

What we offer:

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Domestic relocation is supported

Additional Information:

Job Posted:
December 28, 2025

Expiration:
January 08, 2026

Employment Type:

Fulltime

Work Type:

On-site work

IKEA - All Job Offers

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.