Customer Operations Manager, IKEA

Customer Operations Manager

IKEA

Location:
United States, Grand Prairie, Texas

Category:
Customer Service

Contract Type:
Employment contract

Salary:

84868.00 - 123418.00 USD / Year

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Job Description:

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

Job Responsibility:

Lead the Customer Operations team and collaborate with key stakeholders to ensure customer-focused culture and to create a rewarding customer experience
set, analyze, and ensure performance standards are met, implementing corrective actions to ensure an excellent Customer Operations experience
coach and support co-workers to achieve operational goals and objectives through excellence in Customer Operations
secure that customer insights and competitor analysis are used to identify initiatives and continuously improve the Customer Operations experience
ensure implementation of working routines, competence development and Retail Topic Review and compliance

Requirements:

Minimum 5 years of related experience
experience in customer service, problem solving and conflict handling techniques
experience using customer interaction data and insights
experience managing, leading and developing people, preferably in customer centric service or retail environment
experience in planning, driving output and measuring performance (business)

What we offer:

Generous paid time off, holiday, and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
November 21, 2025

Expiration:
November 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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