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Customer Operations Lead

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Vodafone

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Location:
United Kingdom , Newbury

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Lead IT and network change projects from planning to execution. Maintain and optimize trading and billing configurations and processes. Oversee second-line support for customer care and billing issues. Deliver operational reporting and analytics to inform decision-making. Drive process improvements and automation initiatives. Ensure compliance with operational standards and regulatory requirements. Collaborate with senior stakeholders to align operational priorities

Job Responsibility:

  • Lead IT and network change projects from planning to execution
  • Maintain and optimize trading and billing configurations and processes
  • Oversee second-line support for customer care and billing issues
  • Deliver operational reporting and analytics to inform decision-making
  • Drive process improvements and automation initiatives
  • Ensure compliance with operational standards and regulatory requirements
  • Collaborate with senior stakeholders to align operational priorities

Requirements:

  • Extensive experience in telecom operations and system management
  • Proven track record in project management and IT/network change delivery
  • Advanced analytical and reporting capabilities
  • Deep understanding of billing systems and customer care processes
  • Excellent stakeholder engagement and communication skills
  • Familiarity with compliance and regulatory frameworks
What we offer:
  • Excellent basic salary
  • Bonus
  • Vodafone benefits
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Learning tools
  • Parental leave policies

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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