Customer Operations Lead Job at Vodafone (Newbury)

Customer Operations Lead Specialist

Location

Japan , Tokyo

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field such as Business Administration, Information Technology, Customer Service Management, or another related discipline
4-7 years’ experience in working in B2B customer-facing roles related to technology services
Experience in working in ITIL-based Service Management with Exposure to incident, change and problem management processes
Experience in timely coordination and collaboration across multiple departments and managing stakeholder communications including presentation skills
Hands-on experience with CRM systems and familiarity with ticketing systems
Customer focused mindset with solid skills in conflict management, critical thinking and adaptability with the changing circumstances
Good command of English language skills
Experience in performing data analysis is a definite advantage
Experience with technology services for the aviation industry is a plus

Job Responsibility

Working hand in hand with the customer facing account team to oversee the delivery and technical performance of services
Perform regular customer service reviews and support the customer account team in the executive reviews and plans
Develop customer intimacy, build knowledge of the customer and ensure this knowledge is shared and kept updated for all back-office functions
Maintain a deep understanding of the company’s products and services to provide accurate support
Stay updated on product updates, features, and common issues to assist customers effectively, and ensure customers are kept at the latest level of release
Identify and manage customer change requests
Identify and escalate technical issues requiring higher-level support or specialized teams
Follow up with customers to ensure their issues are resolved and satisfaction is achieved
Collaborate with other departments to resolve customer issues and share feedback with the customer-facing team
Strive to deliver exceptional customer service, ensuring a positive experience for every interaction

What we offer

Flex Week: Work from home up to 2 days/week
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP) and Champion Health platform
Professional Development: Training platforms including LinkedIn Learning
Competitive Benefits

Fulltime

Client Delivery Lead - Customer Operations

Help us use technology to make a big green dent in the universe! Kraken powers s...

Location

United States , New York

Salary:

65000.00 - 130000.00 USD / Year

Chat3D

Expiration Date

Until further notice

Requirements

Fluent in English (written and spoken)
North American Energy Industry experience
Ability to understand what success looks like for a client
A flair for influencing and natural ability to “sell” different ways of working
Proven experience in building relationships and trust with clients
Right to live and work in the United States

Job Responsibility

Coach leaders on effectively managing the Kraken operating model
Provide continuous support to leaders and team members in their day-to-day activities
Set up key operational processes within the client, including scheduling, skills academy, and functional processes like billing
Deliver leadership development programs and skills academy training to team members
Able to listen and understand the client approach and to flex this to make them feel safe, excited and committed
Understanding the impact of your choice of tone, words and actions when speaking with clients
Be comfortable with change, acknowledging the significant transformation clients are undergoing
Embrace internal movement, travel and varied strategies
Have a focus on detail, a passion for self-learning, and a willingness to experiment
Be curious in helping clients visualize their pain-points and commit to working with them to overcome it

What we offer

Great medical, dental, and vision insurance options including FSAs
Paid time off
401(k) plan with employer match
Parental leave
Pre-tax commuter benefits
Flexible working environment
Equity Options
Modern office or co-working spaces depending on location

Fulltime

Customer Operations Deployment Lead South East Asia

Location

Philippines , Metro Manila

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Strong Planning, Execution and Partnering Skills
Exhaustive experience in all facets of program/ project delivery
Business acumen in the Customer Operations/Supply Chain operations
Strong Supply Chain background - demand planning, supply planning and S&OP planning
Understanding of Data and Analytics and exposure in new technology like AI and how to use it for solutions and improvements

Job Responsibility

Ensure seamless deployment of CO products in South East Asia
Drive relevant local configurations (not customizations) of the products
Support improving adoption of the products
Improve overall quality of the CO products
Market Engagement with CO Business LT and help create CO tech roadmap and agenda
Ensure Technology meets the business need and growth and deliver new business trends and changes
Oversees and governs end to end deployment activities
Accountable for timely and in full execution of the aligned programs
Work together with CDIO/Market teams to improve product adoption
Lead improvement of business KPI's together with Market /CDIO

Fulltime

Greenlights Lead, Customer Support Operations - Latam

The GL Latam Lead will manage all Greenlight facilities across Latin America. Ha...

Location

Mexico , Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

8+ years of experience in people management, inside Retail, Service or Customer Support operations
Team management in a fast-paced environment (manufacturing, sales), with a strong ability to guide teams through growth, change, and cultural transformation
Stakeholder Management: Highly skilled in influencing and aligning cross-functional teams, including those outside direct reporting lines. Strong ability to navigate organizational dynamics to build consensus and drive shared goals
Experience driving operational efficiencies that lead to continuous optimization (team reduction, improving processes, closing facilities)
Experience making data-driven decisions: Advanced analytical skills with the ability to interpret customer insights, NPS/CSAT metrics, and behavioral data to define strategies
Fluency in Spanish and English, with the ability to engage in strategic business discussions in both languages
International Team Management: Experience working in or leading teams across different cultures, time zones, and business contexts. Sensitivity to cultural nuances and the ability to adapt communication and leadership style accordingly

Job Responsibility

Manage all Greenlight facilities across Latin America
Manage GL Managers and their teams, managing from operational metrics to financial results
Engage with local teams, CommOps peers and making sure that all possible efficiencies are in place
Set a strategy for the market
Ensure a fantastic customer experience in each of your sites
Ensure that their team of GL Managers are meeting their operational, leadership and project goals, leveraging their unique skills to the fullest
Support the Operations team to continue to grow the business in each of your cities
Refining a org and the GL footprint that will support team and business changes for the next year

Customer Operations Delivery Lead

As CustOps Delivery Lead, you’ll play a central operational role within the Cust...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Experience in service delivery, professional services, operations coordination, or similar roles
Strong organisational and scheduling capability across multiple concurrent tasks
Ability to assess task requirements and match them to appropriate skill sets
Excellent stakeholder communication skills (internal and customer-facing)
High attention to detail and strong follow-through
A delivery-focused mindset with strong coordination and orchestration skills
Commercial awareness around time, scope, and utilisation
Calm, structured approach when managing competing priorities

Job Responsibility

Review incoming professional services tickets and quick orders, validating scope, required skills, and estimated effort
Allocate tickets and small work packages to appropriate consultants or subject matter experts
Actively support the assignment and utilisation of Ciphr Service Packs, ensuring customers maximise the value of their products and services
Ensure consultants’ diaries are accurately booked and optimally utilised
Coordinate scheduling for quick-turn requests and small work packages
Identify and flag resource constraints, scheduling conflicts, or delivery risks early
Act as a key point of contact for customers regarding booked services
Confirm scope, timelines, deliverables, and next steps with customers
Set clear and realistic expectations around delivery outcomes
Provide proactive updates on progress, changes, or delays

What we offer

Private medical (Bupa)
dental
health cash plan
life assurance
income protection
pension
30 days’ holiday + bank holidays
birthday day off
volunteering days
National Trust family membership

Fulltime

Customer Experience Operations Lead

You will be one of the founding members of a brand-new Customer Experience Opera...

Location

Poland , Kraków

Salary:

Not provided

Keepit

Expiration Date

Until further notice

Requirements

Strong hands-on experience with Salesforce and adjacent operational platforms (e.g., DealHub, HubSpot, Jira, or similar) and how data flows between them
Demonstrated ability to consolidate, clean, validate, and govern data across multiple sources
Experience building dashboards, reporting, and operational analytics that drive decisions and action
Ability to identify inconsistencies, diagnose root causes, and implement scalable fixes
Solid understanding of customer-facing and revenue motions (renewals, onboarding, handoffs, customer journey)
Strong communication skills, with the ability to translate complex operational/data issues into clear actions and decisions

Job Responsibility

Define customer lifecycle states and entry/exit criteria in collaboration with domain owners (Sales, SE, CS, Support, Renewals)
Establish system-of-record governance so each signal has one authoritative source
Build the customer identity mapping layer across systems (account ↔ tenant ↔ datacenter ↔ support org ↔ partner)
Operationalize provisioning and onboarding with measurable queue health, aging, bottlenecks, and clear handoffs
Implement renewal readiness triggers (renewal windows, required fields, and lifecycle reporting that supports predictability)
Deliver dashboards and operational analytics that teams actually use to drive action (not just reporting)
Identify trends, risks, and opportunities across the journey and translate them into clear operational changes
Enable scalable playbooks by working with domain owners to align on motions, required artifacts, and measurable outcomes
Continuously improve workflows, automation, data quality controls, and documentation as Keepit scales

What we offer

4 additional working days of vacation leave per full calendar year
3 days of internal sick leave without a doctor`s note
Health and Life Insurance
Employee Capital Plan (PPK)
Multisport card compensation
Coverage of professional training sessions, meetups, etc.
English-speaking club with native speakers
Polish language classes
Internet and Glasses reimbursement
Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies

New

Service Operations and Customer Experience Lead

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience in service ownership, including SLA and OLA management, escalation handling, and service governance
Cross-functional collaboration
Commercially aware with focus on process optimization, automation, and value chains
Effective communication
Proficient in Jira, Confluence, Splunk or Dynatrace
Strong analytical capability
Technically knowledgeable in application servers, web servers, Unix, DevOps, CloudOps, and system architectures
Vendor, partner, and OpCo management
Agile and Scrum methodologies
ITIL frameworks

Job Responsibility

Design and define service frameworks including support models, SLAs, KPIs, and non-functional requirements
Lead end-to-end service ownership, ensuring service stability, performance, and continuous improvement
Manage SLAs and OLAs, including notifications, escalations, and governance
Coordinate operational readiness and assure quality for changes entering production
Monitor customer experience and service performance using insights, reports, and analytics
Drive service improvements based on incidents, operational challenges, and analysis
Conduct regular service review meetings with internal stakeholders, vendors, and markets
Act as primary point of contact for service queries, issues, and escalations
Manage vendor and partner relationships, defining KPIs and ensuring service delivery alignment
Translate operational requirements into meaningful reporting frameworks and dashboards

What we offer

Opportunity to lead end-to-end service operations in a global environment
Exposure to cross-functional collaboration across markets, partners, and vendors
A platform to drive meaningful customer experience improvements
Involvement in strategic service transformation and optimisation initiatives
Access to modern tools, technologies, and data-driven decision-making practices

Fulltime

Customer Operations Senior Finance Team Lead

The Accounts Receivable Team Lead is responsible for end‑to‑end oversight of U.S...

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor’s degree, preferably in operations, finance, or accounting
Minimum of 3 years relevant working experience in Global Enabling Services and/or Quote-to-Cash domain
Experience supervising or managing direct reports
Working knowledge of US applicable laws and regulations and/or internal control framework, preferably with a publicly-traded corporation
Experience with multiple currencies
Experience with ERP SAP, Microsoft Office products
Affinity with new IT developments and process improvement (S4HANA, RPA, continuous monitoring, portals, etcetera)

Job Responsibility

Acts as the end-to-end owner for US AR and Collections outcomes, accountable for results (cash, DSO, Aging, customer experience)
Monitor and drive key performance indicators (DSO, aging, overdue trends, bad debt)
Exercises independent judgement to guide the team in resolving invoicing, accounting, tax, or credit issues impacting customer payments
Lead escalations and coordinate cross‑functionally with stakeholders
Drive and execute ASML Customer Operations initiatives, strategies and targets within US AR, Invoicing and Collections
Owns end‑to‑end U.S. AR and Collections performance, accountable for outcomes (cash, DSO, aging, customer experience) and empowered to make independent decisions
Leads cross‑functional and global stakeholders to resolve complex issues, translate strategy into execution, and drive sustainable process and control improvements
Develops team capability and judgment, embedding ownership, continuous improvement, and automation as standard ways of working
Implement standardized procedures and internal controls across US AR and collections
Partner with global stakeholders on E2E Market-to-Cash and Quote-to-Cash improvements

Fulltime

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Customer Operations Lead

Job Description

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