Customer Operations Lead Specialist Job at SITA (Tokyo)

Customer Operations Specialist

This is a core role within the commercial organization, enabling disciplined exe...

Location

United States

Salary:

Not provided

RemotivateJobs

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Marketing, Supply Chain, Analytics, Operations, or a related field preferred
One to three years of experience in Customer Operations, Sales Operations, Supply Chain, Ecommerce Operations, or a related role within consumer goods or retail
Experience working with POS data, customer systems, item setup, or ecommerce product content preferred
Exposure to Direct Import operations, compliance processes, or global supply chain workflows is a plus
Proficiency in Excel and standard business tools required
Experience with customer portals or reporting platforms preferred
Strong interest in building a career in Sales, Commercial Operations, or Customer Management within a consumer products organization
Demonstrates strong working knowledge of POS data, sales reporting, and customer performance metrics, with the ability to analyze promotions, pricing, and competitive dynamics to generate actionable insights
Experienced in customer portals, item setup systems, ecommerce platforms.

Job Responsibility

Support sales programs, customer meetings, line reviews, planograms, and special initiatives
Manage customer facing item setup, cost validation, and product maintenance across domestic, Direct Import, and ecommerce
Own weekly POS reporting, trend analysis, and insight distribution to Sales
Analyze promotional performance, lift, execution quality, and markdown exposure
Conduct competitive pricing, assortment reviews, and market checks
Prepare and distribute reporting on POS, revenue, trade, and customer metrics
Serve as liaison with brokers and Customer Care to resolve data, order, and execution issues
Support Direct Import operations including item setup, tracking, compliance, and shipment visibility
Maintain ecommerce content accuracy, product data, and sample inventory
Lead execution readiness checks for new items, promotions, and seasonal programs

What we offer

Free Admission to Crayola Experience for Employees
Community Volunteerism Opportunities
Annual Bonus Potential for all Full-Time Employees
Company Matched 401k & Employee Value Sharing Plan
Comprehensive Healthcare Benefits for Eligible Employees
Education Assistance Program
Wellness Programs
Employee Resource Groups
Generous Product Discounts Onsite & Online
Company Sponsored Employee Events

Fulltime

Customer Operations Specialist

As a Customer Operations Specialist, you'll act as the primary project manager d...

Location

United States , Boston

Salary:

79000.00 - 100000.00 USD / Year

Mirakl

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Marketing, Finance, or related fields
2+ years in customer success, customer support, PMO, or account management within fast-paced, dynamic environments
Proven track record working directly with customers to educate and onboard them onto new solutions
Experience handling challenging customer interactions while maintaining productive, supportive partnerships
Excellent communication and presentation abilities
Project management and cross-functional coordination
Problem-solving and real-time troubleshooting
Customer enablement and training delivery
Entrepreneurial mindset with drive to succeed in high-growth environments

Job Responsibility

Build and deploy scalable onboarding solutions that guide suppliers through platform activation, including live sessions, configuration support, and real-time troubleshooting
Drive supplier activation by monitoring progress, proactively removing friction points, and maintaining detailed records to optimize team operations and reporting
Lead client-facing migration projects—providing weekly updates, training their teams, and serving as their trusted point of contact throughout the process
Scale enablement impact through webinars, live walkthroughs, and AI-powered solutions that can be replicated across clients and suppliers
Shape the future of supplier onboarding by providing structured feedback to improve flows, materials, and customer experience across all touchpoints

What we offer

health, dental, 401(k) match plan, commuter, and PTO

Fulltime

Customer Operations Specialist

This is a key operational analytical lead within the Customer Supply Chain funct...

Location

Australia , Sydney

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

5+ years in customer-facing supply chain, logistics, or operations analysis roles, ideally in FMCG or consumer goods
Demonstrated ability to interpret complex data sets and present clear, actionable insights to senior stakeholders
Strong Excel and data manipulation skills (pivot tables, formulas, dashboards)
knowledge of Power BI or similar tools is a plus
Familiarity with warehouse management systems (WMS), transport management systems (TMS), and ERP platforms (e.g. SAP, Oracle, NetSuite)
Solid understanding of inventory principles, fulfilment workflows, and third-party logistics operations
Experience handling customer compliance and chargeback reporting is desirable

Job Responsibility

Lead the development and continuous improvement of key operational reports: Daily Sales Report, Order Progress Tracker, Control Tower Report, Availability and Allocation Report, Warehouse & Transport KPI Dashboards, Compliance & Chargeback Tracking
Analyse service and operational trends to drive performance improvements across fulfilment, warehousing, and transport
Present insights and root cause analysis to internal and external stakeholders to drive alignment and issue resolution
Monitor warehouse and transport activities, escalating and resolving issues proactively
Analyses warehouse and transport processes and recommend any adjustment to improve service delivery and costs
Keep with Customer Supply Chain Executives informed about delivery challenges and revised timelines, offering solutions
Create and maintain Customer SOPs for warehouse execution
Own stock reconciliation processes across multiple locations, ensuring full alignment between internal ERP systems and external 3PL WMS platforms
Deep dive into warehousing and transport invoices: Identify variances and unexpected charges, Investigate and challenge discrepancies, Coordinate resolution and alignment with 3PLs and Finance
Lead the preparation of monthly cost-to-serve reports across channels (Retail, B2C, D2C), highlighting trends and areas of concern

What we offer

Competitive salary plus super
Holiday allowance
Company performance related bonus
An exclusive staff discount
Volunteer days
Holiday carry over scheme
Flexible Hybrid remote working
Extra holiday days for long service
Refer a Friend scheme
Training and Development

Fulltime

Client Delivery Lead - Customer Operations

Help us use technology to make a big green dent in the universe! Kraken powers s...

Location

United States , New York

Salary:

65000.00 - 130000.00 USD / Year

Chat3D

Expiration Date

Until further notice

Requirements

Fluent in English (written and spoken)
North American Energy Industry experience
Ability to understand what success looks like for a client
A flair for influencing and natural ability to “sell” different ways of working
Proven experience in building relationships and trust with clients
Right to live and work in the United States

Job Responsibility

Coach leaders on effectively managing the Kraken operating model
Provide continuous support to leaders and team members in their day-to-day activities
Set up key operational processes within the client, including scheduling, skills academy, and functional processes like billing
Deliver leadership development programs and skills academy training to team members
Able to listen and understand the client approach and to flex this to make them feel safe, excited and committed
Understanding the impact of your choice of tone, words and actions when speaking with clients
Be comfortable with change, acknowledging the significant transformation clients are undergoing
Embrace internal movement, travel and varied strategies
Have a focus on detail, a passion for self-learning, and a willingness to experiment
Be curious in helping clients visualize their pain-points and commit to working with them to overcome it

What we offer

Great medical, dental, and vision insurance options including FSAs
Paid time off
401(k) plan with employer match
Parental leave
Pre-tax commuter benefits
Flexible working environment
Equity Options
Modern office or co-working spaces depending on location

Fulltime

Customer Success Operations Specialist

We’re looking for a Customer Success Operations Specialist to join our growing C...

Location

Netherlands , Amsterdam

Salary:

Not provided

Contentoo

Expiration Date

Until further notice

Requirements

You are fluent in English, both verbally and in writing
3 to 4 years of experience in operations and project management
Experience in designing and implementing successful workflows from scratch
Strong analytical skills and confidence in working with data
Strong organisational skills and attention to detail
Comfortable managing priorities across multiple external and internal stakeholders
You enjoy working in a fast-paced, changing environment
A process-oriented mindset and willingness to document and follow structured workflows

Job Responsibility

Enterprise client operations: Keep day-to-day operations running smoothly for Enterprise clients
Track workflows, timelines, and deliverables
Help onboard new clients and support their expansion using set processes
Spot any process issues and flag them to the Customer Ops lead
Process & implementation: Help roll out new or improved workflows for Enterprise clients
Write clear SOPs to keep work consistent
Support teams as they adopt new workflows
Work closely with Talent, Product, and CS teams to keep things on track
Data & tools: Make sure CS data is accurate and up to date
Keep dashboards clear and useful for the CS team and leadership

What we offer

1-1 Customer Success coaching
Content knowledge classes
CSM career development framework
Hybrid / remote-friendly working
25 paid holidays
Monthly Alleo budget
Solid pension plan
Laptop of your choice (HP or Mac)
All the office and home-working supplies you need

Fulltime

Customer Operations Accounts Receivable Specialist

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Finance, Accounting, Business Economics, or a related field
At least two years of collections experience within a publicly traded company
Strong understanding of internal control frameworks as well as relevant laws and regulations
Experience working with ERP systems (such as SAP), Microsoft Office, and emerging IT solutions including S/4HANA and RPA
Effectively prioritizes and manages a high volume of customer invoices, averaging 1,000 per week
Possesses excellent verbal and written communication skills in English
Proactive, customer-centric, and resilient under pressure
Values diversity and team development, with the ability to bridge cultural and disciplinary differences
Dedicated to continuous improvement and consistently strives to exceed expectations

Job Responsibility

Prepare, review and issue customer invoices in an accurate and timely manner in accordance with contractual terms, company policies and tax requirements
Monitor invoice delivery, ensuring customers receive invoices through the correct channels (email, customer portals, EDI, etc.)
Collaborate with internal teams to resolve billing discrepancies, pricing issues, or missing documentation
Due to the high volume of US01 customer invoices, this role will be expected to do routine check-in’s with CO management to align on focus areas, goals and key issues
Support process improvements to enhance billing accuracy, reduce errors and streamline the invoicing workflow
Produce regular reporting, including AR aging, cash forecast inputs, customer performance and invoice status tracking
Support month-end and quarter-end close, including reconciliation of AR accounts, review of unapplied cash and verification of billing completeness
Execute and deliver customer invoicing as needed, ensuring accuracy and timeliness
Ensure first-time-right execution and strict compliance with ASML’s internal policies, U.S. GAAP, and both local and global regulations
Promote process standardization and automation by utilizing tools such as SAP S/4HANA, Robotic Process Automation (RPA), portals, and macros to improve efficiency

Fulltime

Customer and Quality Engagement Specialist (Senior or Lead)

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Ridley Park; Seattle; Huntsville; Houston; Seal Beach; San Antonio; Plano; Oklahoma City; Huntington Beach; Berkeley; Arlington; El Segundo; Mesa

Salary:

124100.00 - 234600.00 USD / Year

Boeing

Expiration Date

June 24, 2026

Requirements

Bachelor’s Degree or higher
5+ years of experience with Product Lifecycle Management (PLM) and Configuration Management systems, Change Management, and PLM Processes and Tools
5+ years of experience in a customer facing role engaging with internal and/or external customers
5+ years of experience leading a cross-functional team
5+ years of experience leading large-scale IT transformation projects
5+ years of experience in post-implementation support, help desk & hyper-care operations, system sustainment, and upgrade management
5+ years of experience with business processes across finance, supply chain, and engineering and production
Capable of traveling up to 30% of the time

Job Responsibility

Support the development and execution of strategies for Sapphire optimization, performance monitoring, and preventative maintenance
Support the implementation of best practices in Sapphire governance, documentation, and knowledge management to ensure long-term sustainability
Identify, evaluate, and recommend process improvements, automation opportunities, and technology innovations to enhance Sapphire efficacy
Lead engagement activities across programs and product support functions to ensure alignment on priorities, deliverables, and risks
Coordinate program reviews, quality checkpoints, and stakeholder communications
Monitor program quality performance metrics, quality trends, and corrective action progress
Ensure compliance with internal standards, customer requirements, and applicable regulatory requirements
Facilitate cross-functional collaboration to remove barriers and improve execution
Support audits, assessments, and readiness activities as needed
Escalate risks, gaps, and performance concerns in a timely manner

What we offer

health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work
Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations

Fulltime

Operations Lead

The Operations Support Lead will be based at the Baghdad Embassy Compound (BEC) ...

Location

Iraq , Baghdad

Salary:

47000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

One (2) or more years in an overseas environment
One (2) or more years in a customer service or administrative-related position
Excellent MS Office Suite experience (Excel, Outlook, Powerpoint, PowerBI and Word)
Speak, read and write English
A high school diploma or GED
Valid drivers' license
Possess a valid passport with a minimum of 18 months remaining to expiration date with 8 blank pages
Already possess a Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification prior to being hired
Strong, professional, oral and written English communication skills
Favorable passage of a drug screen and physical examination

Job Responsibility

Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace
Comply with all Environmental Health & Safety and Quality Assurance requirements and goals
Provide a full range of general support services for the BLiSS program under the direction and supervision of the PMO Operations Manager
Update the Mission Accountability System (MACS) as defined by Embassy requirements and align this data with the IEP accountability processes
Perform all administrative and clerical services necessary in support of program Operations at the Baghdad Embassy Compound (BEC)
Submit visitor access requests (VARs) and compile visa packets in coordination with Site Access
Support the program with a full working knowledge of the DOS contract and obtain data from Department Leads as needed
Coordinate visitor arrivals ensuring Housing and Travel related coordination is completed
Prepare responses to questions and data requests received from the Operations team
Responsible for the coordination of information to support the creation/update of Quarterly Performance Metrics Review (PMR) with the Department of State, Plan of Action and Milestones (POAM) for the BLiSS and OMSS contract projects, and performance analysis to be incorporated into reporting requirements

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

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Customer Operations Lead Specialist

Job Responsibility

Requirements

Nice to have

What we offer

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