Customer Operations Improvement Manager

• Identify and improve inefficient or repetitive operational workflows
• Develop a deep understanding of customer operations across our European markets, identifying operational differences, local constraints, and best practices
• Deep dive into workflows related to: Contract management, Payment processing, Financed and leased vehicles, Payment and purchase blocking management
• Identify manual, repetitive or inefficient activities and drive automation, AI-driven solutions and process redesign to improve scalability and customer experience
• Translate operational pain points into structured improvement initiatives, business cases and implementation plans
• Coordinate projects end-to-end, from process analysis and solution definition to implementation and impact measurement
• Collaborate cross-functionally with Product, Finance, Purchasing, Business Analytics, and Operations teams to drive process improvements and automation initiatives
• Manage and align multiple stakeholders across HQ and local teams to successfully drive operational initiatives
• Work closely with local teams across Europe to understand operational realities on the ground, challenge assumptions and ensure solutions are scalable across different market setups
• Contribute to business scalability by enabling higher operational output with the same effort

• Experience in Operations, Project Management, Process Excellence, Consulting or fast-paced scale-up environments
• Strong analytical and problem-solving skills
• Ability and willingness to work closely with local teams across multiple European markets, understanding different operational realities and translating them into scalable solutions
• Experience driving operational improvements and managing cross-functional stakeholders
• Curiosity to understand how operations work in practice, challenge existing processes and identify opportunities for simplification, automation and scalability
• Interest or experience in automation, AI applications, and operational tooling is highly valued
• SQL knowledge and experience with Excel/GSheets
• Fluent in English

Additional European languages

• Attractive salary aligned with the responsibilities and value of the role
• Full-time working hours from 9:00 to 18:00
• 22 vacation days, plus your birthday off
• Reference office: Madrid HQ
• International and fast-paced environment with high visibility and ownership