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Customer Operations HRBP for PTAB

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Unilever

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Location:
United Arab Emirates , Dubai

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this exciting role you will be responsible for the development and execution of People strategy for Customer Operations in PTAB (Pakistan, Turkey, Arabia, Bangladesh) and also in Arabia. You will work with the rest of the Global HR teams to effectively drive a Play to Win culture through strategic projects in Talent, Culture, Capability and Organisation. This role partners the Head of Customer Operations Leader PTAB and the respective leadership team. It is part of the Customer Operations PTAB Leadership Team and contributes to the CO agenda for the region (3bnE). This agenda focuses on Demand Creation, Entreprise Excellence and building teams that are equally strong in Digital and Operations capabilities. Role sits in the global CO HRLT and the HR Arabia community, reporting to the HR lead of Global Customer Operations. You will have a chance to co-create and own many impactful initiatives, build networks, and exponentially learn new things.

Job Responsibility:

  • Participate in business planning to ensure alignment of HR delivery with business goals
  • Business partner senior leaders and directors
  • Leads complex change and transformation programs
  • Leads and manages talent management processes
  • Activates and deploys the global Talent programmes
  • Contributes to #1 Supplier Agenda by ensuring rigorous Capability Building
  • Collaborates with the business for the creation a high-performance culture
  • Supports leaders in building their teams
  • Utilizes key HR tools, systems and processes
  • Leads the delivery of, and compliance with, Unilever HR policies
  • Manages a team of 2 CO PTAB HR Partners plus a dotted line on a third HR Partner
  • Brings the outside-in industries’ best practices and learnings for the functions

Requirements:

  • 10+ years of experience in HR or SC functions
  • Preferred previous HRBP experience
  • Bachelor's degree in a relevant field. Advanced degree preferred
  • Critical Skills: Organizational design
  • Change Management
  • Digital Skills (Advanced AI knowledge, Copilot, Prompt Engineering, Data Analytics, AI Agents)
  • Stakeholder Management
  • Talent to Value
  • Capability building
  • Workforce Planning
  • Business Acumen
  • Leadership: inclusive motivator of people, resilient, able to navigate through geopolitical challenges and cultural sensitivities
  • Travels are required within the PTAB region
  • Critical Unilever Behaviors & Skills: CARE DEEPLY, FOCUS ON WHAT COUNTS, DELIVER WITH EXCELLENCE, TALENT CATALYST, FUTURE FIT CAPABILITY ARCHITECT

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
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