Customer Operations Executive Job at Office Angels (London)

Nightshift Operations Executive

Our client is seeking a highly organised and experienced Nightshift Operations E...

Location

United Kingdom , Feltham

Salary:

34000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong communication and organisational skills
In-depth knowledge of AOG/NFO and express logistics operations
Professional approach to high-pressure situations
Solid understanding of HMRC customs procedures, including import/export entry submissions
Proficient in Excel, CRM systems, BoxTop, and CDS
Customer-focused with a proven ability to build and maintain strong client relationships in a target-driven environment

Job Responsibility

Deliver exceptional customer service to express clients during night operations
Manage the shared operational inbox and ensure timely responses to all enquiries
Resolve operational issues and customer concerns efficiently and professionally
Ensure accurate and timely sales invoicing and job costing
Process import/export documentation and submit customs entry declarations
Maintain up-to-date knowledge of market trends, services, and internal processes
Build and maintain strong internal and external relationships
Document client-specific business processes and requirements
Conduct self-audits to ensure compliance with HMRC export/import regulations
Monitor and manage inbox activity to ensure prompt and accurate communication

Fulltime

Business and Customer Operations Lead

Blockchain.com is connecting the world to the future of finance. As the most tru...

Location

Ghana

Salary:

Not provided

Blockchain

Expiration Date

Until further notice

Requirements

Bachelor's degree
Interest in and familiarity with digital asset and regulated financial industries
Entrepreneurial mindset with excellent attention to detail and follow-through
Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
Experience managing and scaling a team
Ability to work a flexible full-time schedule to coordinate with global stakeholders
Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
Ability to creatively deconstruct complex problems and develop precise plans of action

Job Responsibility

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
Manage relationships with high-value customers to foster loyalty and engagement
Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
Participate in new product and service development, driving product-market fit
Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
Manage other responsibilities assigned by the General Manager, Africa

What we offer

Bonus scheme based on both company and individual performance
Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
Unlimited vacation policy
Apple equipment
Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year

Fulltime

Manager, Customer Success Operations

We are currently seeking a Manager, Customer Success Operations to join our Reve...

Location

Canada; United States , Calgary; Toronto; Vancouver

Salary:

132200.00 - 198200.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

8+ years experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership at software companies, with specific experience in Customer Onboarding Operations or Professional Services Operations
Minimum 2+ years as a People Manager, with experience managing high-performing operations professionals
Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, specifically Onboarding and Professional Services teams
Passionate about designing highly effective and scalable operational solutions to complex challenges by building, experimenting, and iterating continuously
Excellent organization and time management skills
experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing and mitigating cross-functional risks and issues
Data-driven and analytical
able to use data to measure the business impact of your work
Excellent verbal and written communication skills. Ability to communicate and present to stakeholders of all levels, including executives, and cross-functional teams
Strong ability to work both independently and in teams to deliver successful outcomes

Job Responsibility

Leading a team of operations experts that support the Customer Launch teams (Onboarding, Data Migrations, and Professional Services)
Driving the planning of and owning specific strategic initiatives, programs, and projects in support of the Customer Launch team’s annual goals and quarterly OKRs
Becoming an expert on key metrics, data, processes, and procedures, surfacing key insights or trends, and proposing action plans to drive to targets
Identifying and implementing opportunities to achieve targets, increase efficiency, and deliver an exceptional customer experience
Optimizing the Customer Launch team’s tech stack, including owning the implementation and ongoing optimization of a new Professional Services Automation tool
Partnering with Customer Launch team’s leadership stakeholders to participate in and support the planning of their leadership meetings/onsites, MBRs, and other key events and presentations
Supporting cross-functional initiatives, programs, and projects to drive the broader Customer Success organization’s goals and also GTM goals

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Customer Operations Specialist

Hewlett Packard Enterprise is looking for a Customer Operations Specialist to pr...

Location

Poland , Wroclaw

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
4-6 years related experience in a telephone support position in a service or end-user support environment
working knowledge of the field of Customer Relations
demonstrated verbal communication and customer service skills
intermediate-level knowledge of operating systems software
demonstrated writing/correspondence skills
experience and demonstrated presentation skills
knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
fluent English and Spanish (or Italian, French).

Job Responsibility

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
act as an informed team member providing analysis of information and limited project direction input
exercise independent judgment within defined practices and procedures to determine appropriate action
follow established guidelines and interprets policies
evaluate unique circumstances and makes recommendations.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
personal and professional development programs
flexibility to manage work and personal needs
unconditional inclusion.

Fulltime

Freight Operations Executive

As an Air Freight Specialist at Aramex, you will be the driving force behind our...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business or any other field
3-4 years of relevant working experience in the Freight Forwarding industry
Experience in operations and broad knowledge of regulations
Cargowise experience preferred
Excellent MS office skills: Word, Excel and Power Point
Good commands in professional emails writing

Job Responsibility

Execute import and export shipments from initial quote to final delivery, ensuring smooth and efficient movement of goods
Handle both LTL and FTL shipments, including hazardous materials following all required regulations
Arrange for the collection of Delivery Orders (DOs) and Bills of Lading (B/Ls)
Coordinate customs clearance procedures and ensure all necessary documentation is accurate and complete
Submit shipping instructions to relevant parties
Schedule both hazardous and non-hazardous shipments accurately and efficiently
Monitor and maintain a 100% update rate for milestones and status within CargoWise
Monitor supplier invoices and performance to ensure cost-effectiveness
Complete job costing and billing tasks accurately
Maintain clear communication with suppliers and clients throughout the shipment process

Customer Service Executive

Kickstart your career, earn great pay, and gain real-world experience with a fas...

Location

Australia , Molendinar

Salary:

27.00 - 28.00 AUD / Hour

Carbiz Rentals

Expiration Date

Until further notice

Requirements

Valid driver's license with a clean driving record (Essential)
Strong verbal and written communication skills
Ability to work independently, manage time effectively, and thrive in a team-based environment
Capacity to work minimum 24 hours p/w

Job Responsibility

Deliver vehicles to clients, ensuring timely and efficient service
Provide top-notch customer service by addressing client inquiries, resolving issues, and ensuring satisfaction
Assist with the coordination of vehicle logistics, ensuring smooth and efficient operations
Prepare cars for hire, including thorough detailing of the vehicle's interior and exterior
Assist with the onboarding process for new clients, ensuring they have all the information and support they need
Enjoy the thrill of driving a variety of high-quality vehicles

What we offer

Flexible Work Arrangements
Work Patterns to Suit You: 24-40 hour work weeks | Weekend shifts available
Extra Earnings – Weekend penalty rates (on top of base pay) | Overtime, on-call opportunities, and bonus incentives
Growth & Support – Ongoing training, mentorship, and career development opportunities | Collaborative team culture with like-minded individuals
Perks & Wellbeing – Monthly catered lunches, birthday and event celebrations | 24/7 Employee Assistance Program for support and wellbeing

Customer Operations Specialist

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

Mexico , Mexico City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

0–3 years of experience in a business-related role, preferably in financial services or accounting
Strong proficiency in Microsoft Office (especially Excel)
Advanced English
ability to work independently and in teams
Strong skills in organization, time management, attention to detail, multitasking, and both written and verbal communication, with a proactive approach to contributing to customer projects and solutions

Job Responsibility

End-to-end management of programmatic solutions: Oversees execution of tasks related to standard and programmatic solution delivery, including sales forecasting, compliance with policies, supplier payment monitoring, and volume tracking
Effective collaboration and communication: Works closely with Sales, Customer Relationship Managers, and external partners to ensure seamless communication and support for an optimal customer experience

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

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Customer Operations Executive

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