CrawlJobs Logo
Second Front Systems Logo Second Front Systems · IT - Software Development

Customer Operations Engineer

United States 135000.00 - 160000.00 USD / Year · Job Posted January 26, 2026
Apply Position
Job Link Share

Job Description

Second Front Systems (2F) is seeking a skilled and motivated customer facing DevSecOps Engineer to join the Customer Experience team. In this role, you'll spearhead our technical efforts to bring customers onboard to our DevSecOps platform (Game Warden). Second Front Systems is working to accelerate the transition and adoption of emerging technology into the national security ecosystem, including the Department of Defense. We are seeking professionals who want to operate on the front lines of an exciting and disruptive mission.

Job Responsibility

  • Help deploy and support customer applications within our cloud-native Game Warden platform
  • Play a key role in implementing, maintaining, and improving the infrastructure and workflows that enable secure, compliant deployments for Department of Defense and Intelligence Community customers
  • Work as part of a cross-functional team to build, test, and operate cloud environments in line with DoD security and compliance standards
  • Participate in research and development efforts that help enhance deployment pipelines, strengthen platform automation, and support new customer integrations
  • Collaborate closely with engineers across multiple disciplines to troubleshoot issues, validate deployments, and contribute to ongoing improvements in reliability, performance, and security
  • Help implement solutions, document processes, and contribute to a culture of learning, innovation, and mission-driven excellence

Requirements

  • Solid experience designing, implementing, and operating cloud-based infrastructure
  • Hands-on experience with at least one major cloud provider: AWS, GCP, or Azure
  • Strong working knowledge of containerized applications and orchestration tools
  • Experience deploying and managing workloads with Kubernetes (EKS preferred)
  • Familiarity with Helm for application packaging and deployment
  • Experience using Infrastructure as Code tools (e.g., Pulumi, Terraform, CloudFormation)
  • Understanding of image and container hardening best practices
  • Awareness of CVEs and basic vulnerability management workflows
  • Ability to develop, optimize, and debug scripts and automation tools
  • Proficiency in at least one programming/scripting language (Go, Python, or Bash preferred)
  • Experience implementing and maintaining CI/CD pipelines
  • Clear communication and teamwork skills with cross-functional teams
  • Strong attention to detail and ability to grasp complex technical concepts
  • Good organizational and time management abilities
  • Working knowledge of DevSecOps practices including automation and continuous security
  • Familiarity with GitLab
  • Familiarity with Google Workspaces
  • 5-7 years of relevant experience
  • Certified AWS Solutions Architect
  • Experience as a Software Engineer or DevSecOps Engineer
  • Certified Kubernetes Administrator (CKA)
  • DoD 8570 compliance
  • Strive to be both compassionate and direct with your feedback
  • Team-oriented and inclusive with your actions
  • View obstacles as opportunities for growth
  • Strong interest in matters of national security
  • Experience working in a startup environment
  • Ability to adopt, create and iterate on changing procedures
  • U.S. citizenship due to government contract requirements
  • Must reside in one of our approved hiring hubs: DC/Maryland/Virginia
  • Raleigh/Durham/Chapel Hill, NC
  • Denver/Colorado Springs, CO
  • Dallas/Fort Worth, TX

Nice to have

  • Deep understanding of cloud-based networking
  • Top Secret/SCI security clearance
  • Experience with multiple cloud providers: AWS, GCP, Azure
  • Active security clearance or ability to obtain a Top Secret-level security clearance
  • Understanding of CVE’s and CVE remediation
  • Familiarity with image and container hardening

What we offer

  • Competitive Salary
  • 100% Healthcare, vision and dental coverage
  • 401(k) + 3% company contribution
  • Equity incentive plan
  • Tech + office supplies stipend
  • Annual professional development stipend
  • Flexible paid time off + federal holidays off
  • Parental leave
  • Work from anywhere
  • Referral Bonus
Second Front Systems - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Operations Engineer

8 matching positions

Staff Customer Operations Engineer

At Cloudera, we empower people to transform complex data into clear and actionab...
Location
Location
Israel
Salary
Salary:
Not provided
cloudera.com Logo
Cloudera
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Valid Security Clearance (Level 3 or 2) is mandatory
  • Ability to pass customer Security Clearance and Vetting as needed
  • Enterprise Technical Support experience or equivalent troubleshooting skills
  • Experience with Unix or Linux environments
  • Applicants are required to read, write and speak the following languages: English, Hebrew
Job Responsibility
Job Responsibility
  • Providing remote technical support on break-fix issues and operational guidance for our internal and external customers through cases via Zoom, phone, and case updates
  • Practicing active listening to identify and understand customer issues at hand and current business impact, driving resolution with a sense of urgency
  • Learning and giving training on new technology and human skill sets
  • Working cross-functionally as Subject Matter Experts with other COEs, Engineering, Product Management, and Account teams to ensure speedy time to resolution exceeding our Service Level Agreement
  • Setting and influencing customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction
  • Providing proactive support by authoring and approving Knowledge Base articles and Community posts
  • Participate in weekend and holiday on-call roster
What we offer
What we offer
  • Generous PTO Policy
  • Support work life balance with Unplugged Days
  • Flexible WFH Policy
  • Mental & Physical Wellness programs
  • Phone and Internet Reimbursement program
  • Access to Continued Career Development
  • Comprehensive Benefits and Competitive Packages
  • Paid Volunteer Time
  • Employee Resource Groups
  • Fulltime
Read More
Arrow Right

Customer Support Operations Engineer

We’re looking for a Customer Support Operations Engineer to join our Customer Su...
Location
Location
United States; Canada , Remote
Salary
Salary:
101500.00 - 155500.00 USD; CAD / Year
webflow.com Logo
Webflow
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-7 years of experience working with support or workflow tools such as Zendesk, Webflow, Make, or similar platforms
  • Hands-on experience building or supporting web applications using HTML, CSS, and JavaScript
  • Familiarity with modern development tools and workflows (e.g., GitHub, APIs, basic databases)
  • Experience with frameworks or platforms such as React, Next.js, or Vercel, through professional or personal projects
  • Practical experience using AI-assisted development tools (e.g., Cursor, Claude Code, GitHub Copilot) for code generation, debugging, refactoring, and developer productivity improvements
  • Experience working with relational databases
  • Can follow technical requirements and contribute to clear, documented specifications
  • Bring strong communication skills and are comfortable working with a distributed team
  • Have excellent problem solving, troubleshooting and computing skills
  • Have the ability to quickly scope, implement, and improve new tools and processes
Job Responsibility
Job Responsibility
  • Scope and implement new tools, processes, and procedures
  • Build and maintain tools to help provide immediate feedback on customer issues and automate common tasks
  • Build and maintain tools that help improve efficiency of CST, e.g. inclusion of AI into Zendesk, plugins that diagnose site issues, etc.
  • Analyze data from customers and Customer Support to provide better service
  • Work cross-functionally to ensure success of our business partners
  • Collaborate on policies and procedures for Customer Support
  • Identify efficiency and productivity improvements for the team and the department
What we offer
What we offer
  • Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company
  • Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums
  • Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions
  • Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired
  • Wellness for the whole you. Access to mental health resources, therapy and coaching
  • Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally
  • Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts
  • Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program
  • Fulltime
Read More
Arrow Right

Security Operations Engineer - Program Operations

The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions t...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Supply Chain, Logistics, Computer Science, or related field AND 2+ years’ experience in program management, security operations, supply chain OR equivalent experience
  • 2+ years’ experience in operations, support or program management
  • 2+ years’ experience in supply chain or logistics management
  • 2+ years’ experience in overseeing large budgets, invoicing, and cost management
  • 1+ years’ experience in vendor management
  • 1+ years’ experience in data management and analytics (PowerBI, SQL, Kusto)
  • Prior experience leading or contributing to a large-scale, enterprise-wide product or service
Job Responsibility
Job Responsibility
  • Define, communicate and measure key success metrics to monitor program health
  • Create high quality, customer-facing documentation for onboarding, program processes, and self-help solutions
  • Track supplier performance against program success metrics, and address any gaps in service
  • Foster an environment of learning to develop product and service experts within the team
  • Implement telemetry and reporting pipelines across the program ecosystem to monitor program health, measure success, and inform roadmap planning
  • Effectively communicate status to key stakeholders, and make data-driven decisions
  • Manage invoicing, receipt and cost oversite for the secure device program
  • Generate demand a cost forecasts across multiple organizations across Microsoft, partnering closely with Finance Managers, hardware suppliers, and Business Managers
  • Manage procurement, distribution, and logistics for our global supply chain
  • Partner with Hardware OEMs to ensure device availability inventory health
  • Fulltime
Read More
Arrow Right

Strategy & Operations - Senior Manager (Customer Operations)

We are seeking a strategic and results-oriented Senior Manager to lead our Strat...
Location
Location
United States , New York City
Salary
Salary:
150000.00 - 300000.00 USD / Year
traba.work Logo
Traba
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in operations, strategy, account management, or customer success
  • At least 3+ years in a leadership role
  • Previous experience in tech, marketplace, or startup environment
  • Demonstrated ability to build and lead high-performing teams
  • Strong understanding of customer success methodologies
  • Ability to develop data-driven strategies
  • Proficiency in tools like Excel and SQL is a plus
  • Excellent communication skills
  • A passion for scaling businesses, building teams, and improving operational processes
Job Responsibility
Job Responsibility
  • Define and implement the strategy for Customer Strategy & Operations teams
  • Own the optimization of customer related processes
  • Work closely with Product, Growth, Engineering, and Operations teams
  • Lead and mentor a growing team of individual contributors and people managers
  • Leverage analytics to measure customer success KPIs
  • Ensure that customer feedback is captured and acted upon
  • Lead high-impact projects aimed at improving team efficiency
  • Oversee the seamless onboarding process for new clients
What we offer
What we offer
  • Start-up equity
  • Competitive salary
  • 100% paid health, dental, and vision coverage
  • Free meals and snacks in the office
  • Commuter benefits
  • Gympass benefit
  • One Medical membership
  • Gympass
  • HSA via Optum
  • Talkspace
  • Fulltime
Read More
Arrow Right
New

Senior Systems Operations Engineer

About this role: Wells Fargo is seeking Senior Systems Operations Engineer.
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
June 15, 2026
Flip Icon
Requirements
Requirements
  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Responsible for helping to drive resolution for all major incidents within the APAC region. This will include hands on participation in major incidents and ensuring other incidents are covered by the team
  • Responsible for collating all continual service improvement items across all APAC major incidents and liaising with problem management to accurately document and hand over CSI tasks
  • Responsible for collating regional incident metrics/remediation tasks and analysis for the EMEA region
  • Lead resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
  • Drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications
  • Partner with Incident Communicator, Platform, and Business teams in driving resolution activities
  • Identify opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks
  • Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
  • Experience in Systems Engineering, Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Job Responsibility
Job Responsibility
  • Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
  • Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Work with vendors and other technical personnel for problem resolution
  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
  • Responsible for helping to drive resolution for all major incidents within the APAC region. This will include hands on participation in major incidents and ensuring other incidents are covered by the team
  • Responsible for collating all continual service improvement items across all APAC major incidents and liaising with problem management to accurately document and hand over CSI tasks
  • Responsible for collating regional incident metrics/remediation tasks and analysis for the EMEA region
  • Lead resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
  • Fulltime
Read More
Arrow Right
New

Associate Operations Engineer

Associate Operations Engineer Gain enterprise banking experience driving high-i...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
finxl.com.au Logo
FinXL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years of commercial experience in IT, DevOps, or Tech Operations
  • Exposure to or a strong interest in infrastructure-as-code and automation
  • Prior experience or familiarity with Ansible is highly regarded
  • Familiarity with APIs, PowerBI, and centralised hosting environments
  • Strong interpersonal skills with the ability to confidently talk to stakeholders
  • Knowledge of or interest in banking compliance frameworks
Job Responsibility
Job Responsibility
  • Map out technical workflows and build a structured catalogue of runbooks
  • Shift manual operational processes to automated workflows
  • Ensure runbooks execute seamlessly via a centralised platform
  • Act as an internal customer-facing technical resource to gather requirements
  • Utilise tools like Ansible for automation and configuration management
  • Leverage PowerBI to create visibility, tracking, and operational reports
  • Align automated processes with operational risk and compliance frameworks
What we offer
What we offer
  • Structured associate mentorship program
  • Drive high-impact automation for critical international payment systems
  • Gain enterprise-level banking experience with a leading industry client
Read More
Arrow Right
New

Core Network Operations Engineer (1st Line)

We are seeking a Core Network Operations Engineer (1st Line) to support 24x7 net...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate in Telecommunications or a related discipline
  • Experienced in telecommunications operations or similar technical roles
  • Knowledgeable in GSM, UMTS, LTE and 5G Core Technologies
  • Familiar with virtualisation and containerisation technologies
  • Understanding of ITIL Incident Management processes
  • Comfortable working in a technical IT applications environment
  • Able to communicate technical information clearly to non-technical stakeholders
  • Skilled in collaborating with internal teams, customers, and external partners
  • Capable of working effectively under pressure and during critical incidents
  • Demonstrates strong teamwork and ability to work in a shift-based environment
Job Responsibility
Job Responsibility
  • Perform NOC shift activities, following defined operational routines and processes
  • Monitor network alarms and events to proactively detect incidents
  • Correlate alarms to identify issues and initiate incident registration
  • Manage the full incident lifecycle, from detection through to closure
  • Troubleshoot and resolve issues remotely or escalate to relevant teams when required
  • Ensure timely and accurate incident escalation based on impact and priority
  • Dispatch incidents to internal teams, suppliers, or external partners where appropriate
  • Operate and maintain Voice and Data Core Networks and charging systems across 2G, 3G, LTE, and 5G (including VNF/containerised environments)
  • Support service desk operations including call handling, ticket creation, and email communications
  • Coordinate with field technicians for fault resolution support
What we offer
What we offer
  • Opportunity to work in a globally connected NOC environment supporting critical telecom infrastructure
  • Exposure to advanced core network technologies including 5G and virtualised networks
  • A collaborative and inclusive work environment
  • Hands-on experience in incident management and operational excellence
  • Continuous learning and professional development within a leading telecom organisation
  • Fulltime
Read More
Arrow Right
New

Network Operations Engineer

This role is responsible for the day-to-day operation, provisioning, and mainten...
Location
Location
United States , Medicine Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience working with carrier-grade voice switch or softswitch platforms (Ribbon/GENBAND, Metaswitch, or similar)
  • Strong troubleshooting skills and ability to identify root cause
  • Solid understanding of telecom environments and carrier relationships
  • Experience with Microsoft 365 tools for reporting and documentation
  • Strong communication skills and ability to work in a team environment
  • At least 5 years of experience supporting carrier-grade voice switching, softswitch, or network operations environments
  • Practical knowledge of SIP, provisioning workflows, and telecom service activation within central office or core network settings
  • Experience working with session border controllers, hardware installation, software maintenance, and troubleshooting across voice and data platforms
  • Familiarity with legacy TDM networks as well as modern fiber-based technologies such as GPON and DWDM
  • Strong diagnostic and root-cause analysis skills with the ability to respond effectively to alarms, outages, and service degradation
Job Responsibility
Job Responsibility
  • Manage central office operations including provisioning, installation, and maintenance of core voice, data, and peripheral equipment
  • Administer subscriber data and switch translations (adds, moves, changes, deletes)
  • Support and maintain softswitch, IMS, SBC, and broadband infrastructure
  • Monitor network and service quality
  • respond to alarms and service issues
  • Assist with migration from legacy TDM/DLC systems to fiber and IP-based platforms
  • Develop and follow procedures, including maintenance programs and MOPs
  • Support compliance activities including lawful intercept provisioning (CALEA)
  • Collaborate with engineering, customer service, and field teams
  • Maintain accurate documentation and reporting
What we offer
What we offer
  • Competitive compensation
  • health
  • 401k
  • PTO
  • Fulltime
Read More
Arrow Right