Customer Operations Director

We're looking for a Customer Operations Director to take a pivotal leadership role in shaping how we work with our customers across HGSCS. This role is to cover the North & Wales, where you'll have ownership of customer operations performance, service delivery and retention. You'll lead a team of Customer Operations Managers and Customer Relationship Managers, driving consistency, operational excellence and long-term partnerships. This role puts you at the heart of the business, working closely with Branch Teams, Area Directors, Commercial and Senior Leadership to ensure we're delivering on our promises every time.