Customer Operations Delivery Lead

As CustOps Delivery Lead, you’ll play a central operational role within the Customer Experience and Operations functions. You are the engine behind the smooth coordination of professional services tickets, quick orders, and small work packages, ensuring they are accurately assessed, scheduled, allocated, delivered, and reported against. This role acts as the bridge between customers, consultants, subject matter experts, and the project management team. You are critical in enabling positive customer experience with focus on execution by ensuring operational clarity, governance adherence, effective resource allocation, and transparent communication. Your focus is coordination, orchestration, and delivery enablement — ensuring booked work is completed on time, within scope, and aligned to customer expectations.