CrawlJobs Logo

Customer Operations Coordinator

zencargo.com Logo

Zencargo

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
Logistics

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We're hiring a data-driven, customer-obsessed superstar to join our UK CS team! If you love turning insights into action, thrive on process optimisation and want to work at the heart of freight innovation, we'd love to hear from you. Help us elevate our customers' experience through sharp analysis, seamless execution and true partnership.

Job Responsibility:

  • Customer Operational Requirements + Consistency
  • Ensure all customer requirements are understood and translated into the SOP
  • Origin booking requirements
  • Intake requirements
  • Warehouse / DC requirements
  • Consolidation requirements
  • SLAs (Dwell, response time, etc…)
  • [Action opportunities to standardise customer SLA requirements]
  • Work with Solutions Team to build requirements into platform Workflows for FOPs
  • Ensure FOPs are empowered and enabled with customer requirements
  • Monitor requirements vs. KPIs on Thoughtspot dashboards and identify and implement process improvements to enhance efficiency and customer sentiment
  • Drive weekly calls with customers to playback progress of optimisations initiatives & triage escalations. (Shipment review related calls will be owned by FOPs)
  • Supporting the onboarding of new customers (SOPs, SLAs, POAs etc)
  • Own enablement of operational aspects of “TO-BE process flows”
  • Identify customer characteristics to map against operational opportunities.

Requirements:

  • Strong Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and the ability to build and maintain strong relationships with customers
  • Problem-Solving & Analytical Skills: Ability to analyse data, identify root causes of issues, and develop and implement effective solutions
  • Collaboration & Teamwork: Ability to work effectively with cross-functional teams (e.g., Solutions, Operations)
  • Customer Focus: A strong customer-centric approach with a focus on exceeding customer expectations
  • Proactive & Results-Oriented: A proactive and results-driven approach with a strong desire to improve operational efficiency and customer satisfaction
  • Systems Proficiency: Proficiency in Google Suite (Docs, Sheets, Slides), the company's internal platform, and data visualisation tools like Thoughtspot
  • Data Analysis: Ability to analyse data and draw meaningful insights
  • Logistics Knowledge: Basic understanding of logistics principles and operations (e.g., Incoterms, transportation modes)
What we offer:
  • Generous Annual Leave
  • Flexible, Remote and Hybrid Working
  • Home Equipment Allowance
  • BUPA Private Medical Insurance
  • Annual L&D Budget
  • Paid Volunteering Days
  • Pension Scheme
  • Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

Additional Information:

Job Posted:
April 10, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Zencargo - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Operations Coordinator

Customer & Operations Support Coordinator

As a Customer & Operations Support Coordinator, you are the first point of conta...
Location
Location
Netherlands , Schiedam
Salary
Salary:
Not provided
nonstopconsulting.com Logo
NonStop Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Life Sciences, Supply Chain, Logistics or related field (or equivalent experience)
  • 2+ years of experience in customer support, logistics, shipping coordination, or supply chain
  • Solid understanding of CRM (Salesforce preferred) and ERP/logistics systems (e.g. SAP, NetSuite, Oracle)
  • Knowledge of cold-chain logistics, Incoterms, import/export flows, and regulatory documentation
  • Ability to work independently in a highly regulated environment (ISO 13485, FDA, EU IVDR)
  • Strong analytical, problem-solving and organisational skills
  • Excellent written and verbal communication skills in English
  • Precise, detail-oriented, able to manage multiple tasks simultaneously
  • Proactive, “can-do” mindset with a service- and result-oriented attitude
Job Responsibility
Job Responsibility
  • Manage daily client and partner inquiries via CRM (e.g. Salesforce) and shared support inbox
  • Ensure timely case handling, escalation, follow-up, and resolution
  • Monitor client agreements, SLAs, and contract renewals
  • Coordinate client onboarding, training, and general service communication
  • Handle feedback, complaints, and CAPAs in line with ISO 13485 and QMS requirements
  • Support audits, inspections, and internal reviews related to customer-facing processes
  • Lead or coordinate client communications on product updates, safety notices, and field actions
  • Track recurring issues and feed them into product improvement and post-market surveillance
  • Coordinate domestic and international shipments of IVD/medical device products, ensuring cold-chain and regulatory compliance
  • Prepare shipping documentation (invoices, packing lists, CoAs, customs and regulatory documents)
What we offer
What we offer
  • Room for personal growth and development, including training and exposure to clinical diagnostics and life sciences
  • Hybrid work model (office + home)
  • The best of both worlds: an innovative biotech environment with strong links to academic and clinical partners
  • The opportunity to contribute to science-based solutions that have real impact on patient care
  • Fulltime
Read More
Arrow Right

Operations Coordinator

As our Operations Coordinator, you will be the backbone of our operations team, ...
Location
Location
United Kingdom , Crawley
Salary
Salary:
28000.00 - 30000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in operations or project coordination, preferably in the utilities sector
  • exceptional organisational skills and the ability to manage multiple tasks simultaneously
  • strong communication skills, both verbal and written, to engage with team members and stakeholders
  • a keen eye for detail and a commitment to delivering high-quality work
  • proficiency in Microsoft Office Suite and experience with project management tools
  • a positive attitude and a willingness to take on challenges
Job Responsibility
Job Responsibility
  • Manage day-to-day logistics, ensuring smooth operations from enquiry to completion
  • process orders including skip exchanges, hazardous waste removals, compactor empties, and wheelie bin rollouts for commercial clients
  • address and resolve issues such as missed waste collections and complex client requests
  • keep CRM system updated with customer contact details and task statuses
  • track jobs and queries through to resolution, coordinating with suppliers and keeping clients informed
  • serve as the first point of contact for customer sales/service queries via service inbox and phone calls
  • proactively follow up with customers to ensure satisfaction with job completion and overall service performance
  • liaise with customers and suppliers via email and phone, resolving queries quickly and accurately
  • work with the Commercial Operations Manager to find solutions to customer problems and present proposals and quotes
  • build and maintain strong relationships with customers and suppliers through ongoing interaction
What we offer
What we offer
  • Competitive salary and benefits package
  • opportunities for professional development and career advancement
  • a vibrant workplace culture that encourages collaboration and innovation
  • regular team events and social activities to foster camaraderie
  • Fulltime
Read More
Arrow Right

Office Operations Coordinator

We are looking for an Office Operations Coordinator to join our Rapport team. Yo...
Location
Location
United Kingdom , Newcastle
Salary
Salary:
32000.00 GBP / Year
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational, logistical, and time-management skills
  • Experience in financial management
  • Excellent communication skills
  • Customer Relationship Management
  • Strong presentation skills
  • Flexibility and adaptability
  • Interest in workplace health and safety
  • 2+ years of experience in an operational role
  • Experience within the hospitality industry
  • Experience managing third-party vendors or large internal teams
Job Responsibility
Job Responsibility
  • Report to the Office Operations Specialist onsite
  • Build and maintain solid working relationships with external and internal stakeholders
  • Anticipate and react to the ever-changing business requirements within the Newcastle Office
  • Work closely with the Projects and Technology teams to ensure our buildings reflect established best practices, as well as evolving operational needs and user feedback
  • Work alongside the Service Owner for vendors, including but not limited to Customer Services, Catering, Hospitality & Events, and Facilities Management
  • Support Customer Relationship Management
  • Support the management of operational budgets and forecasts
  • Maintain a safe working environment for all employees
  • Provide a defined range of efficient and effective support services for the Newcastle Office Operations Team
  • Support the Office Operations Specialist in delivering services within our Newcastle location
What we offer
What we offer
  • Exclusive travel and grocery discounts
  • Life assurance
  • Cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Learning and development opportunities
  • WOW Awards for peers
  • One paid day off annually to support a cause
  • Fulltime
Read More
Arrow Right

Operations Coordinator

Operations Coordinator to assist the Sales Team at a global real estate consulta...
Location
Location
United Kingdom , Oxford
Salary
Salary:
30000.00 - 31000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in an administrative or coordinator-type role
  • Strong organisational and time management abilities
  • Adaptability, flexibility and good problem solving skills
  • Excellent standard of English grammar and spelling
  • Diligent and efficient
  • Strong attention to detail
  • Proactive
  • Team player
Job Responsibility
Job Responsibility
  • Providing an exceptional customer experience
  • Assisting in answering incoming calls
  • Assisting with the onboarding of clients and properties
  • Working with sales team in the promotion of property
  • Accounts responsibilities including generation of sales invoices, submitting monthly timesheets, expenses and reconciling figures monthly
  • Preparing reports for weekly and monthly meetings
  • Being a trouble shooter with system processes and procedures
  • Carrying out monthly reporting to assist with performance monitoring
  • Assisting in the creation of property brochures, e-marketing and social media campaigns
  • Arranging office events
  • Fulltime
Read More
Arrow Right

Service & Operations Coordinator

Act as the central hub between clients, engineers, suppliers, and management - e...
Location
Location
United Kingdom , Gateshead
Salary
Salary:
27000.00 - 28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years' experience in service, facilities, or operations administration/coordination
  • Strong organisation and multitasking skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Excellent written and verbal communication skills
  • A detail-focused, proactive, and customer-first approach
Job Responsibility
Job Responsibility
  • Call Handling & Quoting - Log and raise all incoming calls with full details, prepare quotes within 3 working days, and chase suppliers/engineers by phone to progress jobs
  • Planning & Scheduling - Allocate reactive jobs, update the planning board, confirm engineer availability, and notify customers
  • Customer Support - Act as the main contact for priority customers, handling queries on planned, completed, or quoted works
  • Engineer Coordination - Communicate clearly with engineers, provide job instructions and updates
  • Materials, Vans & Stock Control - Track and chase deliveries, manage van stock replenishment
  • Compliance & Administration - Maintain accurate compliance records, ensure service data is audit-ready
What we offer
What we offer
  • 24 days annual leave + your birthday off + public holidays
  • Company pension (with long service contribution match)
  • Private medical insurance (corporate rate)
  • Enhanced maternity & paternity pay
  • Free on-site parking & canteen facilities
  • Long service rewards - extra leave + pension perks
  • On-call allowance
  • Fulltime
Read More
Arrow Right

Research Operations Coordinator

At Abercrombie & Fitch, the Research Operations Coordinator plays a critical rol...
Location
Location
United States , Columbus
Salary
Salary:
20.00 - 22.00 USD / Hour
abercrombie.com Logo
Abercrombie & Fitch Co.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree or related experience
  • Minimum 2 years of experience in research operations, project coordination, or related role
  • Strong project management capabilities and excellent communication skills
  • Self-starter with the ability to work independently and drive projects to completion
  • Creative problem solver with a humble, team-oriented, and optimistic attitude
  • Ability to thrive in a high-energy, fast-paced environment
Job Responsibility
Job Responsibility
  • Research Community Management
  • Address member support messages, identifying opportunities for systemic improvements
  • Create weekly community activities in partnership with Brand Researchers
  • Create and send weekly communications to members
  • Implement member recruits and drive member engagement
  • Leverage AI to create simple research prompts and identify themes to share with researchers
  • Collaborate with internal partner teams, including Legal, and external vendors on new or evolving Community Management initiatives
  • Research Participant Recruitment & Project Logistics
  • Manage recruitment for digital and in-person research such as in-depth interviews, focus groups, and customer immersion shop-alongs across cities, including vetting, scheduling and confirming participants
  • Execute research projects logistics including managing communications, booking venues, arranging incentives
What we offer
What we offer
  • Incentive bonus program
  • 401(K) savings plan with company match
  • Annual companywide review process
  • Flexible spending accounts
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Associate assistance program
  • Paid parental and adoption leave
  • Access to fertility and adoption benefits through Carrot
  • Access to mental health and wellness app, Headspace
  • Fulltime
Read More
Arrow Right

Business and Customer Operations Lead

Blockchain.com is connecting the world to the future of finance. As the most tru...
Location
Location
Ghana
Salary
Salary:
Not provided
blockchain.com Logo
Blockchain
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree
  • Interest in and familiarity with digital asset and regulated financial industries
  • Entrepreneurial mindset with excellent attention to detail and follow-through
  • Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
  • Experience managing and scaling a team
  • Ability to work a flexible full-time schedule to coordinate with global stakeholders
  • Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
  • Ability to creatively deconstruct complex problems and develop precise plans of action
Job Responsibility
Job Responsibility
  • Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
  • Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
  • Manage relationships with high-value customers to foster loyalty and engagement
  • Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
  • Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
  • Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
  • Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
  • Participate in new product and service development, driving product-market fit
  • Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
  • Manage other responsibilities assigned by the General Manager, Africa
What we offer
What we offer
  • Bonus scheme based on both company and individual performance
  • Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
  • Unlimited vacation policy
  • Apple equipment
  • Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year
  • Fulltime
Read More
Arrow Right

Operations Coordinator

We are offering a long-term contract employment opportunity for an Operations Co...
Location
Location
United States , Eden Prairie
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in Customer Service and Call Center Customer Service
  • Excellent Communication skills, both written and verbal
  • Familiarity with Office Functions and Operations
  • Knowledge of company Procedures and ability to Schedule Appointments
  • Experience with Invoice creation and Payment Processing
  • Ability to ensure Quality in all tasks and understand Logistics
  • Proficiency in Shipping Functions
  • Excellent Time Management skills and the ability to Execute tasks efficiently
  • Proficiency in Microsoft Office Suites
  • Understanding and adherence to Company Policy
Job Responsibility
Job Responsibility
  • Efficiently handle customer credit applications and maintain accurate records
  • Respond to customer and carrier requests through task boards and assigned email accounts
  • Update financials and execute non-standardized activities related to carrier payments
  • Schedule appointments and track shipments, ensuring quality and efficiency at all times
  • Monitor customer accounts and take appropriate action when necessary
  • Validate load data in systems according to standards
  • Execute tasks such as creating orders, activating shipments, building and assigning loads
  • Manage events utilizing knowledge gained through Standard Operation Procedures (SOPs) and experience
  • Ensure customer satisfaction by following through on requests and escalating when necessary
  • Demonstrate strong time management and prioritization skills in all tasks
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy