Customer Operations Co-Ordinator

• Proactively manage and fulfil urgent and high-priority appointments, ensuring minimal cancellations or delays
• Take ownership of key client accounts, ensuring all bookings are delivered in line with agreed service levels
• Conduct high-volume outbound calls to secure attendance or rearrange appointments
• Handle inbound calls, live chat and emails, resolving queries and confirming bookings efficiently
• Work collaboratively across all appointment types (including weekends/bank holidays) to maintain service delivery
• Maintain accurate records and provide clear end-of-shift handovers
• Ensure all work is compliant with company policies, procedures and relevant legislation (e.g. GDPR)
• Identify and escalate issues, contributing to continuous improvement of processes and systems
• Support the wider team with ad-hoc tasks and maintain high performance against KPIs

• Minimum of 2 years in a client-facing admin or coordination role handling data entry, client communication, and time-sensitive tasks
• Passionate about delivering excellent service and building rapport quickly
• Strong written and verbal English skills
• Exceptional attention to detail and organisational skills
• Self-motivated and able to work independently
• Positive, can-do attitude with ability to multi-task in a high-volume environment
• Must have own laptop with a working camera

Previous experience in a remote or hybrid role is advantageous

• Standard UK pension scheme
• Friendly, supportive, and growing team