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Safewill Logo Safewill · Customer Service

Customer Operations Associate

Australia, Sydney · Job Posted January 22, 2026
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Job Description

Help us scale Australia’s most-loved end-of-life brand. At Safewill, we’re on a mission to reimagine how Australians plan for the end. We’re building simple, beautiful tech to make estate planning more accessible, supporting families through life’s most complex moments. Backed by King River Capital, Reinventure and Carthona, we’re growing fast and building the foundations to scale with care. We’re looking for a Customer Operations Associate - an early-career role for sharp, high-potential talent who want to build real execution and problem-solving skills, starting close to customers and scaling into operations over time. This is a hands-on customer service role. You’ll own customer outcomes day-to-day, while learning how systems, processes and teams work together behind the scenes.

Job Responsibility

  • Own customer issues end-to-end, from first contact through to resolution, making clear judgements when information is incomplete
  • Deliver fast, high-quality customer outcomes while balancing speed, accuracy and care
  • Spot repeat issues, patterns or edge cases and flag them early so we can fix root causes
  • Translate broad goals into clear next steps, breaking ambiguous problems into smaller, workable actions
  • Prioritise effectively when everything feels urgent, and keep work moving day-to-day
  • Work closely with Customer, Operations and Product to unblock issues and improve how things run
  • Track your work accurately, keep numbers clean, and share clear updates when things are on track - or at risk
  • Step into gaps when needed

Requirements

  • Strong problem-solving ability and comfort working with ambiguity
  • Clear, structured written and verbal communication
  • High ownership mindset
  • Confidence working with data, tools and trackers
  • Willingness to start hands-on in a customer role and earn more scope through impact

What we offer

Free access to Updoc to support your wellbeing

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