Customer Operations Associate Job at Capi Money (Douala)

Customer Operations Associate

Capi Money

Location:
Cameroon , Douala

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You’ll join our fast-growing team at the heart of our operations, directly supporting customers and ensuring they have a seamless experience with Capi. Your primary focus will be client-facing work: responding to queries, guiding clients through compliance and payment processes, and ensuring that issues are resolved quickly and professionally. You will also act as backup support for our Partner and Payment Operations team, stepping in when colleagues are out of office or during peak periods. This means you’ll gain exposure to partner relationships, liquidity management and payment execution, but this will not be your core day-to-day responsibility. This role is ideal for someone who loves customer-facing work, thrives on problem-solving, and wants broad exposure across fintech operations in a high-growth environment.

Job Responsibility:

Respond promptly and professionally to inbound customer queries about payments, invoices, and transaction status
Guide clients through compliance and documentation requirements, explaining processes clearly and without jargon
Manage communications on stuck or delayed payments, coordinating with banking partners and internal teams to resolve issues quickly
Take ownership of enhanced due diligence cases, gathering information and ensuring full understanding of clients’ businesses
Maintain and improve customer-facing resources (FAQs, guidance documents) based on live feedback
Identify recurring pain points in customer journeys and propose improvements to processes and tools
Manage customer payments, including initiating payments, ensuring we have sufficient liquidity in the right places, and money is collected from customers on time
Troubleshoot and solve difficult payment issues, working directly with our customers and banks to resolve them
Respond to payment-related compliance queries from banks
Oversee liquidity on Africa-based bank accounts and collection channels, working with local partners to optimize working capital efficiency
Initiate and monitor settlement from local African accounts to trading partners, ensuring timely payments

Requirements:

Minimum of 2 years of experience in customer-facing roles or project management
Fluent in French and English, both spoken and written
Excellent organizational and follow-through skills
Hunger for a high-paced, rapidly growing environment with broad exposure and autonomy
Familiarity with tools like Hubspot, Slack, Excel, Google Sheets, Zendesk

Nice to have:

Previous experience at a VC-backed startup, top-tier consultancy, or bank
Fluency in other local languages of our key markets (Cameroon, CIV, Senegal, Mali, Kenya)
Experience handling client due diligence and documentation workflows
You care about our mission and believe the current situation facing African businesses is unfair

What we offer:

competitive salary, share options, and benefits

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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