Customer Operations Assistant

You’ll join our fast-growing team at the heart of our operations, directly supporting customers and ensuring they have a seamless experience with Capi. Your primary focus will be client-facing work: responding to queries, guiding clients through compliance and payment processes, and ensuring that issues are resolved quickly and professionally. You will also act as backup support for our Partner and Payment Operations team, stepping in when colleagues are out of office or during peak periods. This means you’ll gain exposure to partner relationships, liquidity management and payment execution, but this will not be your core day-to-day responsibility. This role is ideal for someone who loves customer-facing work, thrives on problem-solving, and wants broad exposure across fintech operations in a high-growth environment.