Customer Operations Analyst Job at EDP (Lisbon)

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Customer Operations Analyst

Location

Portugal , Porto

Salary:

Not provided

EDP

Expiration Date

July 06, 2026

Requirements

Knowledge of pre-litigation procedures, from initial contact with clients and the negotiation of payment plans to the preparation of cases for potential legal proceedings
Experience in debt management, debt collection or credit recovery, preferably in a business context
Monitoring of legal proceedings
Ability to analyse the debt portfolio, prioritise cases and monitor key performance indicators
Good oral and written communication skills, with the ability to interact with clients, internal departments and external organisations, and to respond to complaints
Negotiation skills
Knowledge of SAP
Proficiency in Excel for analysis, monitoring and reporting
Results-oriented and able to meet deadlines
Knowledge of the legal framework relating to the national electricity system, in particular regarding the unauthorised use of electricity

Job Responsibility

Monitor judicial and extrajudicial proceedings
Manage and monitor debt portfolios, ensuring cases are prioritised according to age, amount owed, client profile and associated risk
Contacting clients to facilitate debt settlement through direct negotiation, payment agreements or other appropriate solutions, ensuring that corporate systems are correctly updated
Preparing cases for litigation, ensuring the collection, validation and organisation of all necessary information
Monitor compliance with payment agreements and propose corrective actions in the event of non-compliance
Identify opportunities for improvement in collection processes, debt management and referral to litigation
Ensure compliance with internal procedures, defined deadlines and the principles of confidentiality, rigour and appropriate treatment of clients

Fulltime

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Customer Operations Analyst

The Analyst is responsible for: Collecting, manipulating and studying data to re...

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Three years relevant experience (Customer operations and Analytics)
Bachelor's degree in computer science, Information Systems or a related field
Proficient in SQL, Python, Oracle, and Advanced Excel for data analysis, reporting, and performance optimization
Skilled in Power BI dashboard development and data visualization to support real-time decision-making
Experienced in analysing large datasets, identifying trends, and delivering actionable business insights
Good Communication Skills
Demonstrates high levels of customer ownership and accountability by bringing the customer's experience into every decision
Takes accountability for identifying & addressing service issues
Seek simple solutions & remove unnecessary complexity to deliver the most efficient & cost-effective solution
Able to manage a diverse workload and bring new thinking to existing ways of doing things

Job Responsibility

Collecting, manipulating and studying data to reveal ways to improve the business, this also include conducting full lifecycle analysis and translating stakeholders' requirements into reporting deliverables
Ensuring that the data repositories produce consistent and can be reusable
Work with a good number of stakeholders at all bands and cross functionally
Identify and interpret patterns and trends, assess data quality and eliminate irrelevant data
Collect and manage data using a variety of methods, such as data mining and electronic documentation, to improve and/or expand database info
Make recommendations about the methods a company should use to collect, analyse and manage data to improve data quality and the efficiency of data systems
Communicate the results of the analysis as a comprehensive report to decision makers and others affected by the results
Manage consolidated operational reporting for Customer Service departments and each section's performance
Manage daily dashboard
Tracking and managing all initiatives and challenges across all the sections

Customer Operations Analyst

The Customer Operations Analyst is responsible for driving operational excellenc...

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Statistics, IT, or related fields
3+ years of experience in business analysis, operations, project management, or Customer Operation leadership roles
Strong analytical skills with ability to interpret complex data and derive actionable insights
Solid understanding of Customer Operations, customer service workflows, and contact center technologies
Demonstrated project management experience (Agile or Waterfall)
Excellent communication, facilitation, and stakeholder engagement skills
Advanced skills in Excel, and Power BI systems
Ability to manage multiple priorities in a fast-paced operational environment

Job Responsibility

Analyze operational performance, customer behavior, and call drivers while generating insights, forecasts, and root‑cause reports
Lead end-to-end projects, coordinating teams, managing timelines, risks, and driving adoption of new tools and processes
Optimize and document processes, identifying automation opportunities and ensuring compliance and customer-first standards
Manage stakeholders, facilitating workshops, aligning requirements, and communicating project progress across departments
Maintain reporting and documentation, including dashboards, SOPs, workflows, and KPI scorecards

Customer Operations Analyst

Become a Supply Chain Pro as a CS Analyst in a Global Environment. About our cli...

Location

Japan , Tokyo

Salary:

5000000.00 - 6000000.00 JPY / Year

Randstad

Expiration Date

October 08, 2026

Requirements

Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain, or related field
Japanese language skills: Business level or higher
English language skills: Minimum TOEIC 850, fluent communication skills (meetings, email, etc.)
Motivated self-starter capable of multi-tasking and establishing priorities
Ability to team and collaborate effectively with a cross-functional team
Ability to perform effectively in a fast-paced environment
Strong analytical and problem-solving skills

Job Responsibility

Optimize supply chain and enhance customer satisfaction
Use market intelligence for forecasting and anticipating disruptions
Analyze supply/demand and optimize internal/external processes
Monitor backlog vs. shipment variances and report findings
Build strong relationships with the supply chain community
Identify and implement process efficiency improvements

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Fulltime

Senior Demand Supply Analyst - Customer Operations

The Customer Operations team coordinates efforts among all internal groups to en...

Location

United States , Secaucus

Salary:

66375.00 USD / Year

Sanmina

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferably in Business, Supply Chain Management, Data Analytics and Data Systems or equivalent
Minimum 3 years of work experience
Knowledge of business operations, including forecasting, procurement and material management
Detail-oriented and organized
Drive for results and high quality of work
Presentation and communication skills
Problem-solving skills
Extremely strong spreadsheet, modeling and visualization skills
Ability to adjust priorities quickly in a fast-changing environment
Bilingual Mandarin strongly preferred

Job Responsibility

Demonstrate ability to achieve results in demand and supply activities
Accountable for supply and demand activities for multiple components, ensuring that performance (inventory, cost, etc.) meets the overall business needs
Strong ability to leverage systems (SAP preferred) and data to influence decisions
Coordinate with procurement managers to drive improvements and ensure continuity of supply
Analyze business patterns and changes to formulate potential recommendations
Collaborate with key stakeholders to support customer allocations and priorities
Identify/recognize problems from various perspectives (cross-org) in order to understand implications and propose solutions
Collaborate with others to solve complex problems
Plan and track all inventory to mitigate aging, risk and excess

What we offer

competitive base salary
performance-based annual bonus eligibility
401(k) retirement savings plan
tuition reimbursement for eligible education programs
comprehensive medical, dental, and vision coverage
mental health resources and employee wellness support programs
company-paid life and disability insurance
paid time off (PTO) and company-paid holidays
parental leave and family care support programs
structured training programs and on-the-job learning opportunities

Fulltime

Staff Customer Operations Analyst

The Staff Customer Operations Analyst is a key member of the Customer Operations...

Location

United States , Secaucus

Salary:

87375.00 - 128150.00 USD / Year

Sanmina

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or another quantitative field, with 5 years of experience
Alternatively, Master’s degree with 3 years of experience accepted
5+ years of experience in a similar role, preferably working in high volume electronics manufacturing environment
Advanced PC skills and expert in Microsoft Office, particularly Excel
Excellent communication, written, and presentation skills
Working knowledge of Tableau/ PowerBI for data visualization and presentation
Working knowledge of financial and accounting principles
Strong analytical and problem solving ability
Highly detailed planning and organization ability, multitask, set own priorities and adapt to a changing environment
Ability to present complex information to senior leadership and obtain alignment

Job Responsibility

Envision and execute the strategic direction set by senior management in all areas of inventory and operations
Collaborate with procurement, logistics, and production teams on demand and supply activities to ensure adequate inventory levels
Accountable for supply and demand activities for multiple components
Leverage ERP systems (SAP preferred) and data to influence decisions
Coordinate with procurement managers to drive improvements and ensure continuity of supply
Analyze business patterns and changes to formulate potential recommendations
Collaborate with key internal and external stakeholders to support customer allocations and priorities
Identify/recognize problems from various perspectives to understand implications and propose solutions
Collaborate with other departments such as quality, engineering, and manufacturing to solve complex problems
Plan and track all inventory to mitigate aging, and drive resolution on excess

What we offer

Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about

Fulltime

Know Your Customer Operations Analyst

The KYC Operations Analyst 1 is an entry-level position responsible for particip...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-3 years of KYC/risk/ investigation experience
Proven effective communication skills
Advance English is required
Attention to details
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Customer Operations Analyst - Placement Student

Imperva is seeking a passionate Customer Operations Analyst to undertake a 12-mo...

Location

United Kingdom , Belfast

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Likely pursuing a degree in a relevant field such as Computer Science, Data Science, Statistics, Mathematics, Physics, IT, or a related discipline
Knowledge of the fundamentals of Data Analysis
Strong analytical thinking and problem-solving skills
Proficient in one programming language, preferably Python, R, or SQL
Ability to manage multiple projects at the same time
A productive self-starter with a good work ethic
Strong verbal and written communication skills and ability to work well in a distributed team environment

Job Responsibility

Identify trends, patterns, and key insights related to customer behaviour, product usage, and engagement
Help to improve our customer’s experience
Help to predict customer churn
Help to drive customer retention and expansion
Help to improve Imperva’s products and services
Generate and maintain reports and dashboards for the Customer Success team to track key performance indicators (KPIs) and customer success metrics
Drive meaningful action through a data-driven mindset
Assist team members across the Customer Success team
Collaborate with cross-functional teams and stakeholders to understand analytics needs, set priorities, and work on multiple projects simultaneously
Undertake various training as deemed necessary and stay updated on industry trends, data analysis techniques, and tools

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Customer Operations Analyst

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