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Customer Operations Analyst - Placement Student

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Morson Talent

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Location:
United Kingdom , Belfast

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Imperva is seeking a passionate Customer Operations Analyst to undertake a 12-month placement supporting our Customer Success Management team. This role will help to build critical reporting, solve problems, and make an impact through their data findings and recommendations. Specifically, this person will join our Customer Intelligence team and assist with building out and maintaining operational reporting, gathering data, and completing analyses to drive improved outcomes for the team and for our customers. They will have the opportunity to learn the Imperva business, Customer Success, processes, and to develop specific data analysis skills. This is an entry level position and training will be provided.

Job Responsibility:

  • Identify trends, patterns, and key insights related to customer behaviour, product usage, and engagement
  • Help to improve our customer’s experience
  • Help to predict customer churn
  • Help to drive customer retention and expansion
  • Help to improve Imperva’s products and services
  • Generate and maintain reports and dashboards for the Customer Success team to track key performance indicators (KPIs) and customer success metrics
  • Drive meaningful action through a data-driven mindset
  • Assist team members across the Customer Success team
  • Collaborate with cross-functional teams and stakeholders to understand analytics needs, set priorities, and work on multiple projects simultaneously
  • Undertake various training as deemed necessary and stay updated on industry trends, data analysis techniques, and tools

Requirements:

  • Likely pursuing a degree in a relevant field such as Computer Science, Data Science, Statistics, Mathematics, Physics, IT, or a related discipline
  • Knowledge of the fundamentals of Data Analysis
  • Strong analytical thinking and problem-solving skills
  • Proficient in one programming language, preferably Python, R, or SQL
  • Ability to manage multiple projects at the same time
  • A productive self-starter with a good work ethic
  • Strong verbal and written communication skills and ability to work well in a distributed team environment

Nice to have:

  • Familiarity with data visualisation tools and statistical analysis software (e.g., Tableau, Power BI, Snowflake, Excel)
  • Knowledge of databases and SQL for data extraction and manipulation
  • Comfortable working with data cleaning and transformation techniques
  • Familiarity with cloud-based technologies (e.g. AWS, Azure, Google Cloud Platform)
  • Knowledge of Customer Success operations

Additional Information:

Job Posted:
March 25, 2026

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