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Customer Operations Administrator

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Office Angels

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Location:
United Kingdom , Tonbridge, Kent

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

13.50 - 17.00 GBP / Hour
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Job Description:

We have an exciting opportunity for a Customer Operations Administrator to join our client's dynamic team in Kingshill! If you're ready to take the next step in your career and make a real difference in customer service, we want to hear from you! Apply now to join a thriving team and help shape the future of customer operations in the property industry!

Job Responsibility:

  • Manage incoming customer service emails and calls regarding defects
  • Ensure prompt responses within our Service Level Agreements
  • Accurately enter customer defects into the House Builder Pro database for ongoing maintenance
  • Issue defect notices to contractors on new sites
  • Coordinate access arrangements between customers and contractors
  • Generate weekly reports on outstanding defects for review
  • Book customer service manager calls post-completion
  • Submit purchaser details to the In-House Research team

Requirements:

  • Excellent verbal, written, and IT skills (proficient in Excel)
  • Experience with new build developments is desirable
  • A full UK driving licence is preferred
  • Strong problem-solving abilities and the capacity to handle complaints calmly
  • Exceptional organisational skills and the ability to manage multiple tasks efficiently
  • Flexibility to work independently and as part of a team

Nice to have:

  • Experience with new build developments is desirable
  • A full UK driving licence is preferred
What we offer:
  • Weekly Pay
  • Up to 28 days annual leave
  • Monthly raffle to win a £20 voucher
  • Dedicated consultant to support your job search
  • First access to permanent positions
  • Free eyecare vouchers
  • Temp of the Month awards
  • Mobile-friendly timesheet
  • Perks at work
  • Access to well-being platforms

Additional Information:

Job Posted:
June 11, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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