Customer Operations Administrator Job at Office Angels (Tonbridge, Kent)

Post and Customer Operations Administrator

Post and Customer Operations Administrator - What You'll be Doing Each Day: Post...

Location

United Kingdom , North West London

Salary:

15.90 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Post Room / Customer Service / Logistics / Administrative related experience
Attention to detail
Reliable, efficient & organized
Problem solving
Client focused mentality
'Can-do' positive approach
Good team spirit
Computer Literate, SAP experience a benefit, Excel, Outlook, MS Office, Teams

Job Responsibility

Open parcels, handle client products safely & process correctly as per procedures
Record tracking details accurately to ensure security procedures are followed
Report any discrepancies
Help Post Room with collections of deliveries
Creation of shipping labels (using SAP system – training provided)
Securely pack C/S repairs ready for dispatch
Handle client products safely & process correctly as per procedures
Report any issues
Client account & product identification
Recording of product condition (aesthetic defects)

Fulltime

Operations & Customer Services Administrator

This role will be focused on providing high-quality service to our clients and s...

Location

United Kingdom , Manchester

Salary:

26230.00 GBP / Year

First Intuition

Expiration Date

Until further notice

Requirements

Experience of administrative/customer service within an office environment
Effective communicator with excellent interpersonal skills
Confident and professional in dealing with clients and colleagues
Strong organisational, problem solving and time management skills

Job Responsibility

Serve as the main contact for student enquiries, offering guidance on course administration
Maintain accurate student records, including bookings, exam results, payments, and materials
Provide proactive support such as exam reminders and tutor coordination
Act as the first point of contact for employer enquiries and provide administrative support
Coordinate with regional centres to support national clients
Maintain records for sponsored students and assist with reporting and study pathway updates
Support Account Managers with data collection, invoicing, and feedback handling
Assist in planning and marketing to support growth
Produce reports and gather feedback from students and clients
Maintain marketing materials like brochures, website content, and email templates

What we offer

25 days annual leave (based on fulltime hours) PLUS bank holidays
3 FI Days per year
Hybrid working available, equipment provided for homeworking
Flexible-working positive employer with a range of family-friendly policies
Employee Assistance Programme: 24-hour confidential access to counselling and support services
Competitive Pension
Private Medical Insurance
Training and development opportunities
Long term career prospects in a growing company
Employee perks including a range of discounts to suit your lifestyle

Fulltime

Manager, Customer Operations (Customer Success)

The Manager, Customer Operations (Customer success) handles contract performance...

Location

United States , New York

Salary:

100000.00 - 115000.00 USD / Year

SITA

Expiration Date

Until further notice

Requirements

5–7 years’ experience in customer or technical support within technology/services, ideally in fast-paced environments
Familiarity and prior experience with ITIL-based operation processes
Proficiency with ticketing systems, CRM tools, and data analysis methodologies for tracking customer satisfaction
5+ years in customer success, process improvement, or data analysis, with proven ability to drive improvement plans
7+ years in managing customer relationship for on-going services, preferably in customer service or operations
Strong team management skills, including conflict resolution, resource planning, and developing teams to meet business goals
Bachelor’s degree in a relevant field (e.g., Business Administration, Customer Service, Information Technology, or related discipline)
Certifications (optional): ITIL for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.

Job Responsibility

Partner with the account team to oversee service delivery and performance
Conduct customer service reviews and support executive account planning
Build customer knowledge, share insights across back-office teams, and maintain up-to-date records
Stay current on products and updates to provide accurate guidance and ensure customers are on the latest release
Manage change requests, escalate technical issues, and follow up to ensure resolution and satisfaction
Collaborate with internal teams to resolve issues and provide feedback to the account team
Analyze customer data and feedback to identify trends, risks, and engagement levels
Partner with the account team on retention strategies for at-risk customers
Manage success plans, documentation, and communications to improve satisfaction
Prepare reports on metrics and contribute to knowledge resources (FAQs, training).

What we offer

Flex Week: Work from home up to 2 days/week (depending on your Team's needs)
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

Fulltime

Customer Operations Coordinator

We are looking for a Customer Operations Coordinator to support daily sales and ...

Location

United States , Holland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a sales support, customer service, or similar coordination role
Demonstrated ability to provide attentive customer service in a fast-paced business environment
Experience with order entry and managing accurate data within internal systems
Strong written and verbal communication skills with the ability to work effectively across teams
High level of accuracy, organization, and attention to detail when handling multiple tasks
Proficiency with standard office software and general administrative tools
Ability to prioritize responsibilities, meet deadlines, and adapt to changing business needs

Job Responsibility

Process customer orders accurately and ensure all relevant details are entered and updated in a timely manner
Serve as a key point of contact for customer inquiries, providing responsive support and clear follow-up on order status, product information, and service needs
Coordinate with sales, operations, and other internal departments to resolve issues and keep customer requests moving forward efficiently
Review documentation and transaction records to confirm completeness, accuracy, and alignment with company procedures
Track open orders and related activities, escalating concerns when timelines, inventory, or customer expectations may be affected
Prepare routine reports, summaries, and administrative materials that help support sales activity and operational planning
Maintain organized records and contribute to process improvements that enhance service quality and day-to-day workflow efficiency

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Assessment Operations Administrator

Our client, a global leader in education, is seeking a highly organised and deta...

Location

United Kingdom , Cardiff

Salary:

13.50 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong attention to detail and a methodical approach to work
Excellent organisational and prioritisation skills
Confidence using Microsoft Office applications, including Outlook
Strong written communication skills and a professional approach to customer service
The ability to learn new systems and processes quickly
A flexible and adaptable approach to work
Good numerical skills and accuracy when handling data

Job Responsibility

Process transcript orders accurately and efficiently using internal systems and established procedures
Support schools, providing timely administrative assistance
Respond to enquiries and communicate professionally via email with schools, students and examiners
Provide general administrative support, including scanning, photocopying, document preparation and data processing
Prepare paper transcripts for dispatch and ensure confidential materials are handled and disposed of appropriately
Maintain accurate records and ensure all work is completed in line with procedures and quality standards
Prioritise workload effectively to meet deadlines during busy assessment periods

Fulltime

Senior Services Operations Administrator

Optimizely is seeking a Professional Services Operations Administrator to join o...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

3+ years of experience in the Professional Services industry, preferably within a SaaS or technology organization
Strong working knowledge of PS lifecycle concepts: project delivery, resource management, utilization tracking, capacity planning, revenue recognition, and delivery governance
Experience in a PS operations, business systems, project management, or delivery management role with direct responsibility for tooling, data, or reporting
2+ years of Salesforce experience supporting post-sales, services, or operational workflows
Experience supporting or administering at least one PSA, project management, or professional services platform (see list of recognized platforms below)
Experience with middleware or integration platforms (e.g., Workato, Zapier, Boomi, MuleSoft, Make, or similar iPaaS tools)
Demonstrated ability to work independently, manage competing priorities, and drive outcomes with minimal supervision
Hands-on Kantata (formerly Mavenlink) administration or certified Kantata System Administrator credential
ClickUp workspace administration experience, including automations, custom fields, and integrations
Project Management Professional (PMP), CAPM, or Prince2 certification

Job Responsibility

Own the day-to-day administration, configuration, and optimization of Professional Services Automation (PSA) and project management platforms used across the CX organization
Manage user access, permissions, workflows, templates, and system configurations in alignment with governance standards
Ensure accurate data flow and alignment between PSA platforms, CRM (Salesforce), finance systems, and other CX tools to support resourcing, utilization, forecasting, and reporting
Support and maintain middleware and integration applications (e.g., Workato, Zapier, Boomi, MuleSoft, or similar iPaaS tools) used to automate workflows and synchronize data across systems
Troubleshoot integration issues, identify root causes, and partner with technical teams to resolve data discrepancies or workflow failures
Take ownership of CX system enhancements — including AI-assisted workflows — from intake through implementation, testing, and validation
Independently run and maintain standard utilization, capacity, and services performance data and financial processes on a monthly, quarterly, and annual basis
Respond to ad-hoc reporting and data analysis requests, delivering accurate outputs without constant oversight
Perform routine data quality checks across systems and integrations
identify discrepancies and resolve issues to maintain system reliability

What we offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team

Fulltime

Customer Operations Coordinator

At Sensient Technologies, we are experts in science, art, and innovation of colo...

Location

United States , East Saint Louis; Sauget

Salary:

27.00 - 30.00 USD / Hour

Sensient Technologies Corporation

Expiration Date

Until further notice

Requirements

A bachelor’s degree is preferred, along with 3-years of customer service experience
Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing
Ability to multitask while maintaining high degrees of attention to detail, accuracy and poise
Effective personal time management and organization skills
Solid proficiency in JD Edwards (JDE) and experience in a Microsoft Office environment (Word, Excel, Power Point) is desired

Job Responsibility

Be responsible for order administration, processing, follow-up, contract review, problem resolution, and customer requests for multiple business units
Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns
Communicate with planners and shipping personnel to ensure on-time deliveries and advise customers of delays if needed
Review production and shipping schedules to determine impact on customers expected deliveries
Perform a variety of customer transactions such as order entry, processing, follow-up, and contract review
Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information
Resolve routine customer issues and customer requests, communicate with account managers and customer service managers regarding any special situations
Manage multiple priorities and deadlines effectively while maintaining strong attention to detail and organizational skills

What we offer

Excellent compensation, benefit offering, and development opportunities
A thorough and effective training experience during onboarding and beyond
comprehensive benefits program

Fulltime

Customer Operations Lead Specialist

Location

Japan , Tokyo

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field such as Business Administration, Information Technology, Customer Service Management, or another related discipline
4-7 years’ experience in working in B2B customer-facing roles related to technology services
Experience in working in ITIL-based Service Management with Exposure to incident, change and problem management processes
Experience in timely coordination and collaboration across multiple departments and managing stakeholder communications including presentation skills
Hands-on experience with CRM systems and familiarity with ticketing systems
Customer focused mindset with solid skills in conflict management, critical thinking and adaptability with the changing circumstances
Good command of English language skills
Experience in performing data analysis is a definite advantage
Experience with technology services for the aviation industry is a plus

Job Responsibility

Working hand in hand with the customer facing account team to oversee the delivery and technical performance of services
Perform regular customer service reviews and support the customer account team in the executive reviews and plans
Develop customer intimacy, build knowledge of the customer and ensure this knowledge is shared and kept updated for all back-office functions
Maintain a deep understanding of the company’s products and services to provide accurate support
Stay updated on product updates, features, and common issues to assist customers effectively, and ensure customers are kept at the latest level of release
Identify and manage customer change requests
Identify and escalate technical issues requiring higher-level support or specialized teams
Follow up with customers to ensure their issues are resolved and satisfaction is achieved
Collaborate with other departments to resolve customer issues and share feedback with the customer-facing team
Strive to deliver exceptional customer service, ensuring a positive experience for every interaction

What we offer

Flex Week: Work from home up to 2 days/week
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP) and Champion Health platform
Professional Development: Training platforms including LinkedIn Learning
Competitive Benefits

Fulltime

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Customer Operations Administrator

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