Customer Operations Administrator Job at Bank of Ireland (Huntingdon)

Post and Customer Operations Administrator

Post and Customer Operations Administrator - What You'll be Doing Each Day: Post...

Location

United Kingdom , North West London

Salary:

15.90 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Post Room / Customer Service / Logistics / Administrative related experience
Attention to detail
Reliable, efficient & organized
Problem solving
Client focused mentality
'Can-do' positive approach
Good team spirit
Computer Literate, SAP experience a benefit, Excel, Outlook, MS Office, Teams

Job Responsibility

Open parcels, handle client products safely & process correctly as per procedures
Record tracking details accurately to ensure security procedures are followed
Report any discrepancies
Help Post Room with collections of deliveries
Creation of shipping labels (using SAP system – training provided)
Securely pack C/S repairs ready for dispatch
Handle client products safely & process correctly as per procedures
Report any issues
Client account & product identification
Recording of product condition (aesthetic defects)

Fulltime

Operations & Customer Services Administrator

This role will be focused on providing high-quality service to our clients and s...

Location

United Kingdom , Manchester

Salary:

26230.00 GBP / Year

First Intuition

Expiration Date

Until further notice

Requirements

Experience of administrative/customer service within an office environment
Effective communicator with excellent interpersonal skills
Confident and professional in dealing with clients and colleagues
Strong organisational, problem solving and time management skills

Job Responsibility

Serve as the main contact for student enquiries, offering guidance on course administration
Maintain accurate student records, including bookings, exam results, payments, and materials
Provide proactive support such as exam reminders and tutor coordination
Act as the first point of contact for employer enquiries and provide administrative support
Coordinate with regional centres to support national clients
Maintain records for sponsored students and assist with reporting and study pathway updates
Support Account Managers with data collection, invoicing, and feedback handling
Assist in planning and marketing to support growth
Produce reports and gather feedback from students and clients
Maintain marketing materials like brochures, website content, and email templates

What we offer

25 days annual leave (based on fulltime hours) PLUS bank holidays
3 FI Days per year
Hybrid working available, equipment provided for homeworking
Flexible-working positive employer with a range of family-friendly policies
Employee Assistance Programme: 24-hour confidential access to counselling and support services
Competitive Pension
Private Medical Insurance
Training and development opportunities
Long term career prospects in a growing company
Employee perks including a range of discounts to suit your lifestyle

Fulltime

Manager, Customer Operations (Customer Success)

The Manager, Customer Operations (Customer success) handles contract performance...

Location

United States , New York

Salary:

100000.00 - 115000.00 USD / Year

SITA

Expiration Date

Until further notice

Requirements

5–7 years’ experience in customer or technical support within technology/services, ideally in fast-paced environments
Familiarity and prior experience with ITIL-based operation processes
Proficiency with ticketing systems, CRM tools, and data analysis methodologies for tracking customer satisfaction
5+ years in customer success, process improvement, or data analysis, with proven ability to drive improvement plans
7+ years in managing customer relationship for on-going services, preferably in customer service or operations
Strong team management skills, including conflict resolution, resource planning, and developing teams to meet business goals
Bachelor’s degree in a relevant field (e.g., Business Administration, Customer Service, Information Technology, or related discipline)
Certifications (optional): ITIL for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.

Job Responsibility

Partner with the account team to oversee service delivery and performance
Conduct customer service reviews and support executive account planning
Build customer knowledge, share insights across back-office teams, and maintain up-to-date records
Stay current on products and updates to provide accurate guidance and ensure customers are on the latest release
Manage change requests, escalate technical issues, and follow up to ensure resolution and satisfaction
Collaborate with internal teams to resolve issues and provide feedback to the account team
Analyze customer data and feedback to identify trends, risks, and engagement levels
Partner with the account team on retention strategies for at-risk customers
Manage success plans, documentation, and communications to improve satisfaction
Prepare reports on metrics and contribute to knowledge resources (FAQs, training).

What we offer

Flex Week: Work from home up to 2 days/week (depending on your Team's needs)
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

Fulltime

New

Sales and Customer Administrator

We are seeking a motivated and organised Sales & Customer Administrator to join ...

Location

United Kingdom , Telford

Salary:

27000.00 GBP / Year

Joseph Ash

Expiration Date

Until further notice

Requirements

Strong administrative and organisational skills
Excellent customer service focus
Confident, enthusiastic, and professional manner
Strong interpersonal and communication skills
Excellent written and verbal communication abilities
Ability to build positive relationships with customers and colleagues
Good team player with a collaborative approach
Strong attention to detail and accuracy
Ability to prioritise workload and manage multiple tasks effectively
Comfortable working under pressure and meeting deadlines

Job Responsibility

Provide general sales and administrative support to the commercial team
Prepare and issue customer quotations accurately and efficiently
Proactively follow up quotations and sales opportunities
Conduct telephone sales activities with existing and prospective customers
Build, maintain, and develop strong customer relationships
Handle customer enquiries and resolve issues promptly and professionally
Maintain accurate customer records, call logs, and activity notes within the CRM system
Schedule and manage follow-up activities and customer communications
Liaise with the Transport Scheduler regarding collections and deliveries
Work closely with operational teams and colleagues across other Joseph Ash divisions

What we offer

Competitive salary of £27,000
Up to 9% company bonus scheme based on business performance
33 days annual leave (including statutory holidays)
Auto-enrolment pension scheme
Employee Sharesave Scheme
Ongoing training and development opportunities
Career progression within a successful national business and wider PLC group
Employee Assistance Programme including High Street Discounts and Cashback Schemes
On-site Mental Health First Aid support
Death in Service Benefit – 3 x annual salary

Fulltime

New

Operations Administrator

Campbell Property Group (CPG), one of Australia’s leading residential constructi...

Location

Australia , Norwest

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Experience in an administrative support or contract coordination role, ideally within residential construction
Experience preparing and reviewing high-volume documentation or client-facing materials
Familiarity with appointment scheduling, customer liaison, and internal coordination
Understanding of HIA Residential Building Contracts (preferred)
Proficient in Microsoft Office Suite (Outlook, Word, Excel)
Experience with CRM or workflow platforms (e.g., ClickHome, Data Central) is desirable
Awareness of residential construction processes
Detail-focused and accurate, with a strong ability to spot errors and follow through on tasks
Organised and dependable, managing competing deadlines calmly and effectively
Professional and courteous, building strong working relationships with clients and colleagues

Job Responsibility

Coordinate and schedule tender and contract appointments with clients and internal presenters
Confirm client availability and send out appointment reminders and pre-appointment documentation
Answer inbound customer calls professionally, providing updates and redirecting inquiries as needed
Reschedule appointments when required and maintain clear, updated records in relevant systems
Accurately compile HIA Residential Building Contracts in line with company and legal standards
Coordinate with internal teams to gather all required documents prior to final contract compilation (plans, PCVs, reports, etc.)
Ensure contracts are error-free, complete, and delivered within agreed timeframes
Assist in the preparation and dispatch of physical or digital contract packs to clients
Liaise with Estimating, Drafting, Tender, and Contract teams to ensure timely receipt of documentation
Escalate missing or overdue information that may impact contract timelines

What we offer

Secure undercover parking
A welcome gift when you start – to make you feel at home
Competitive pay and flexible work options
A focus on your health and wellbeing – with multiple gym and health insurance discounts
Great retail deals – including travel, groceries, and more
Big savings on home builds, trades, suppliers and utilities
Ongoing learning through the CPG Academy, with mentoring and unlimited training
Opportunities to give back through our charity partners
Generous leave – including parental, volunteer, reservist and emergency services leave
Free wellbeing support for you and your family, including EAP and health coaching

Fulltime

New

Operations Administrator

Our client is a well-established and growing financial services organization com...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Associate's or Bachelor's degree preferred
2+ years of administrative, operations, customer service, or financial services experience preferred
Strong proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Experience working with CRM systems or business software is preferred
Excellent written and verbal communication skills
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities while meeting deadlines
Professional demeanor with a customer-focused mindset
Ability to work both independently and collaboratively within a team environment

Job Responsibility

Answer and direct incoming calls, greet clients and business partners professionally, and respond to inquiries
Coordinate and process administrative documentation while ensuring accuracy and completeness
Maintain and update client records, files, and internal databases
Review documentation for completeness and follow up with clients, vendors, or internal departments as needed
Track outstanding items and proactively communicate updates to ensure timely completion
Prepare, process, and distribute reports, correspondence, and operational documents
Provide exceptional customer service through professional phone and email communication
Assist with scheduling, calendar coordination, and meeting preparation
Support operational workflows by identifying opportunities to improve efficiency and streamline processes
Collaborate with cross-functional teams to meet deadlines and achieve departmental goals

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

New

Operations Administrator

Operations Administrator | North Baddesley (SO52 9AE) | £13.03 per hour + Free B...

Location

United Kingdom , North Baddesley

Salary:

13.03 GBP / Hour

workshop recruitment

Expiration Date

Until further notice

Requirements

Previous experience within e-commerce or a B2C environment
Experience using Excel or Google Sheets
Previous operations or administration experience
Strong organisational and time management skills
Ability to work accurately under pressure and to deadlines
Professional, confident, and customer-focused approach
Exceptional attention to detail

Job Responsibility

Organise and coordinate bulk shipments
Process orders received through the online store
Arrange shipping for stock transfers
Process customer refunds accurately and efficiently
Support the Customer Service team with enquiries via ticketing system
Build and maintain strong relationships with customers and suppliers
Arrange product returns and exchanges
Follow established processes to ensure accuracy and efficiency

What we offer

Free Breakfast
Free Parking

Fulltime

Customer Operations Lead Specialist

Location

Japan , Tokyo

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field such as Business Administration, Information Technology, Customer Service Management, or another related discipline
4-7 years’ experience in working in B2B customer-facing roles related to technology services
Experience in working in ITIL-based Service Management with Exposure to incident, change and problem management processes
Experience in timely coordination and collaboration across multiple departments and managing stakeholder communications including presentation skills
Hands-on experience with CRM systems and familiarity with ticketing systems
Customer focused mindset with solid skills in conflict management, critical thinking and adaptability with the changing circumstances
Good command of English language skills
Experience in performing data analysis is a definite advantage
Experience with technology services for the aviation industry is a plus

Job Responsibility

Working hand in hand with the customer facing account team to oversee the delivery and technical performance of services
Perform regular customer service reviews and support the customer account team in the executive reviews and plans
Develop customer intimacy, build knowledge of the customer and ensure this knowledge is shared and kept updated for all back-office functions
Maintain a deep understanding of the company’s products and services to provide accurate support
Stay updated on product updates, features, and common issues to assist customers effectively, and ensure customers are kept at the latest level of release
Identify and manage customer change requests
Identify and escalate technical issues requiring higher-level support or specialized teams
Follow up with customers to ensure their issues are resolved and satisfaction is achieved
Collaborate with other departments to resolve customer issues and share feedback with the customer-facing team
Strive to deliver exceptional customer service, ensuring a positive experience for every interaction

What we offer

Flex Week: Work from home up to 2 days/week
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP) and Champion Health platform
Professional Development: Training platforms including LinkedIn Learning
Competitive Benefits

Fulltime

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Customer Operations Administrator

Job Description

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Requirements

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