Customer Operations Account Manager

• Review customer backlogs and collaborate with stakeholders to resolve issues
• Manage business through all product lifecycle stages (NPI, EOL)
• Oversee inventory and DOI to minimize costs
• Manage demand vs. supply profiles for direct customers or distribution channels
• Monitor consumption rates and ordering patterns for demand/supply analysis
• Manage on-time revenue forecasting based on forecasts
• Identify and manage strategic relationships to ensure business continuity
• Drive key projects and provide consultative advice to management
• Collaborate within the team to share best practices and remove obstacles
• Continuously develop skills and adopt new tools/processes
• Ensure efficient service through operational excellence and customer collaboration
• Lead and collect feedback on new process implementations
• Engage with customers through regular business reviews and meetings
• Provide guidance on operational issue resolution
• Support customer operations with a high-level understanding of business processes

• Strong supply chain knowledge and project management experience
• Understanding of business strategy and process improvement
• Strong problem-solving skills and ability to implement solutions
• Ability to write executive communications
• Strong oral and presentation skills, capable of discussing operational concepts with customers, management, and team
• Proficiency in Excel, PowerPoint, and Power BI
• Ability to manage internal and external conflicts
• Experience in developing and strengthening customer relationships
• Strong analytical skills with the ability to manage cross-functional dependencies
• Ability to deal with uncertainty
• Experience with data center customers preferred
• Bachelors or Masters Degree in Business or Supply Chain preferred

Experience with data center customers preferred