Customer Operational Analyst Specialist Job at Hewlett Packard Enterprise (Tlaquepaque)

Customer Service Specialist & Charge Back Analyst

We are looking for a detail-oriented individual to join our team in Long Island ...

Location

United States , Long Island City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience handling chargebacks or payment disputes from initial review through final resolution
Strong Excel skills with the ability to organize data, spot trends, and create reports, tables, or charts
Background in customer service, including experience in high-volume support or call center environments
Ability to work effectively in a fast-paced setting that blends customer interaction, administrative processing, and analysis
Clear written and verbal communication skills with a detail-oriented approach to internal and external interactions
Self-directed mindset with the ability to identify gaps, suggest improvements, and follow through on process enhancements
Bilingual language skills are welcomed and considered an advantage

Job Responsibility

Oversee the full lifecycle of credit card disputes, from intake through resolution, using internal platforms and card network portals
Create well-supported rebuttal packages by gathering records, organizing evidence, and preparing clear documentation for submission
Review chargeback activity and service data in Excel to identify patterns, measure performance, and produce useful reports or visual summaries
Deliver responsive customer support in a busy in-person setting, helping resolve questions and service-related issues efficiently
Assist with front-facing service tasks as needed while balancing analytical and operational responsibilities behind the scenes
Recommend and help implement better procedures, reference materials, and standard operating practices to strengthen the chargeback function
Partner with finance and customer service colleagues to ensure accurate handling of disputes and a smooth customer experience
Manage a substantial monthly dispute workload while maintaining accuracy, timeliness, and consistency

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Knowledge Specialist - Customer Experience

As a Knowledge Specialist at Bark, you will play a critical role in empowering b...

Location

India , Bengaluru

Salary:

Not provided

Bark

Expiration Date

Until further notice

Requirements

3+ years of experience in a content or knowledge role within the contact centre or CX industry
Exceptional written communication skills with strong spelling, grammar, and attention to detail
Proven ability to create straightforward, structured content for both internal and external audiences
Strong organisational and documentation skills, with comfort managing multiple sources of truth and version control
Experience working with knowledge management systems (e.g., Zendesk) and Google Suite (including Google Sites)
The ability to translate complex information into simple, actionable guidance
Ability to collaborate across departments and influence without authority
A deep understanding of customer experience operations, workflows, and standard support channels
A proactive mindset, a high level of accountability, and a passion for enabling others through great content

Job Responsibility

Documentation Management: Own and maintain all internal knowledge and documentation, including SOPs, agent workflows, and process guidance
Knowledge Base Optimisation: Manage and continuously improve the internal knowledge base to ensure content is accurate, well-structured, and easy to navigate
Agent Communications: Prepare agent briefings on new features, product releases, policies, and cross-functional updates to keep all CX teams aligned
Quality Alignment: Collaborate with the Training Lead and Quality Analysts to ensure content reflects the latest information, standards, and processes
Helpcenter Ownership: Own the Helpcenter, including FAQs and how-to articles, ensuring content is customer-friendly, accessible, up-to-date, and aligned with our brand voice
Response Optimisation: Maintain and optimise macros, canned responses, and support templates used by the CX team
AI Support: Collaborate with CX Ops to deliver the appropriate content for AI agents and automations, ensuring accurate and efficient customer resolution
Reporting & Updates: Support the creation of content for monthly CX updates and All-Hands meetings to clearly communicate key insights and information
Feedback Loops: Partner with CX Ops to deliver actionable feedback to product and engineering teams regarding customer friction or content gaps
Trend Analysis: Regularly review contact reasons to identify trends, propose improvements, and reduce customer effort

What we offer

Flexible working policy with India office located in CBD Bangalore
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Personal annual L&D Budgets to spend on your development
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes
Fully stocked snacks in pantry, Quarterly All-site Socials
Being at the forefront of an industry with new and exciting problems to solve

Fulltime

Customer Account Specialist Graduate

This role has been designed as ‘’Onsite’ with an expectation that you will prima...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity

Job Responsibility

Reconciliation of customer accounts (Account Receivable (AR) & Customer payments)
Manage corrective activities in regard to invoice inaccuracies
Provide customer service by responding, Tracking and resolving customer invoicing inquiries
Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc.
Actively manage AR health & targets
Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
Support testing of new systems releases as requested
Manage, and process non-financial changes (e.g. equipment location, billing address, serial number changes)
analyzing and ensuring customer information is accurate and up to date in the systems
Delinquency Management

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Process Control Specialist/ Logistics Analyst

Shape the future of global e-commerce as a Process Control Specialist (PCS) at A...

Location

Spain , Barcelona

Salary:

Not provided

myGwork - LGBTQ+ Business Community

Expiration Date

Until further notice

Requirements

Speak, write, and read fluently in English
Experience analyzing numerical data points
Experience working with multiple groups of stakeholders

Job Responsibility

Master Amazon's proprietary flow management tools and processes, becoming the go-to for seamless FC operations interface
Innovate and implement metrics, conducting thorough analyses to uncover optimization opportunities, then design and champion scalable, standardized solutions
Cultivate cross-functional partnerships, translating complex concepts into accessible insights for stakeholders across all organizational levels
Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs
Teach peers and customers with knowledge-sharing initiatives, developing and delivering impactful training programs to elevate team capabilities and operational excellence

Fulltime

Specialist Business Analyst, Information Systems

The role is responsible for charting the course for the Global Supply Chain Phys...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree with 10 - 14 years of experience in Business, Engineering, IT or related field OR Diploma with 14 - 18 years of experience in Business, Engineering, IT or related field
Demonstrated experience with at least 6 years focused SAP PTS, OTC, SAP ECC/S-4 and tolling processes within a global enterprise environment
Strong knowledge of SAP ERP (ECC/S4), RTR, MM, OTC related Finance/Accounting/Supply chain processes
Deep understanding of Supply Chain Product physical flows, financial flows, trade compliance, customs management, and import/export processes
Strong understanding of pharmaceutical/life sciences processes, business requirements and Experience working in GxP or other regulated environments
Proven track record as a business analyst or client-facing IT leader, bridging gaps between technology and business
Excellent facilitation, communication, and stakeholder management skills

Job Responsibility

Lead the design, development, and delivery of Physical Financial Flow (PFF) solutions across global trade and tolling operations
Oversee end-to-end implementation of PFF solutions, including integration of Supply Chain, Finance, Accounting and Tax as well as related SAP ERP Systems
Partner with business teams to gather, analyze, and prioritize requirements related to financial flows, tolling, and trade compliance
Drive tolling process design for raw material sourcing, conversion, and settlement flows, ensuring transparency and accuracy in financial reconciliations
Ensure compliance with global trade regulations by leveraging SAP GTS functionalities (import/export management, customs, compliance, and embargo checks)
Lead efforts in standardization and harmonization of trade and tolling processes across multiple geographies
Ensure adoption of AI driven tools and collaborating with business to identify AI driven use cases
Collaborate with geographically dispersed teams, including those in the US and other international locations
Serve as the primary point of contact for business stakeholders, understanding needs, gathering requirements, and providing thought leadership
Conduct workshops, stakeholder interviews, and requirements-gathering sessions to capture functional and compliance need to be maintained and prioritized in a Product Backlog

Specialist IS Analyst

In this vital role, you will work as part of a Product Team focusing on the Elec...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's OR Master’s degree with 8–12 years of experience in Software Engineering, Data Science, or Machine Learning Engineering
Strong experience with enterprise application testing in GxP-regulated environments
Hands-on experience with CSV/CSA validation methodologies and documentation
Software engineering best practices: Git, CI/CD (Jenkins, Maven), automated testing
Experience supporting enterprise platforms with issue ticketing and customer-facing support models
Proven experience in Application Support & Maintenance (AMS) for regulated systems
Experience with cloud platforms (AWS, Azure, GCP)
Incident response experience, including P1/P2 production incidents
Experience with ServiceNow, ITIL processes, and change management workflows
Ability to translate vendor capabilities and constraints into business-aligned solutions

Job Responsibility

Work as part of a Product Team focusing on the Electronic Lab Notebook (ELN) and Instrument Data Acquisition Platform, accelerating Amgen’s product development and commercial manufacturing
Collaborate with a dynamic, globally distributed team of technical product owners, business analysts, test/validation engineers, project managers, and scrum masters on the design, development, validation, support, and continuous optimization of Amgen Operations’ ELN ecosystem
Possess strong software development skills and rapidly translate concepts into working, production-ready solutions
Conduct code reviews to ensure quality, security, performance, and adherence to enterprise standards
Create and maintain documentation for architecture, design, validation, deployment, disaster recovery, and operations
Identify, troubleshoot, and resolve complex technical challenges across integrated enterprise platforms
Stay current with emerging technologies, industry best practices, and regulated system development trends
Lead and contribute to enterprise application testing in GxP environments, ensuring compliance with FDA, EMA, and global regulatory requirements
Own and execute CSV/CSA activities, including risk assessments, test strategy, IQ/OQ/PQ (or equivalent), traceability, and validation documentation
Develop and maintain test plans, test scenarios, and test scripts for system enhancements, patches, upgrades, and vendor releases

Specialist Technical Analyst

Would you like to be part of our new adventure? Vodafone Group launched its new ...

Location

Spain , Malaga

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience of at least 5-7 years in analysis and design of technical solutions in IT departments
Experience in CRM or Marketing Tools (preferred Campaign Management tools)
Fluent in speaking and writing in Italian and English
Deeper knowledge of complex enterprise environments (Telco market preferred) and BSS systems
Previous experience as IT analyst in system integrator companies is preferred
Preferred Knowledge of some of the Campaign Automation platforms (HCL Unica, Acoustic, Salesforce, Adobe..)
Ability to understand and write simple SQL (basic understanding of shell commands and code reading is a plus)
Master’s or Bachelor’s Degree in Computer Science, Information Engineering or other related scientific field

Job Responsibility

Responsible for the functional and technical analysis of the new solutions of the Campaign management
Defining the best solutions of the enhancements requested working strictly with the development factory
Collaborate strictly with Operation teams in order to assure the best E2E service to the final customers
Manage the activities assigned to achieve the business requirements within the agreed timelines with high quality and in an Agile work environment

What we offer

Hybrid work model / 100% remote work
Bonus on top of the gross salary
Meal voucher (Ticket Restaurant), additional to gross salary
Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
Intensive Summer Schedule during July and August
Up to 20 days per year of 100% remote work from other locations
Private Health and Life Insurance for employees
25 vacation days, plus December 24th and 31st off
Optional Pension Plan
Access to an online learning platform for continuous training

Patient Relations Analyst (Health Insurance Specialist)

The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to ed...

Location

United States , Streamwood

Salary:

21.10 - 44.99 USD / Hour

CVS Health

Expiration Date

November 20, 2026

Requirements

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
Experience with helping patients or customers understand their insurance coverage
A passion for working with others to create an unmatched patient experiences
A problem-solving orientation and a flexible and positive attitude
Sales background preferred
Experience with and a supportive attitude toward our patient population of older adults
CRM experience a plus
Bachelor degree preferred, or equivalent experience

Job Responsibility

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours
Other duties as assigned

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources

Fulltime

Select Country

Customer Operational Analyst Specialist

Job Description

Job Responsibility

Requirements

Nice to have

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