Customer Operation Order Management Clerk

• Monitor and process daily incoming orders for assigned Oracle based customers
• Verify order details, pricing, product availability, and customer information
• Adjust shipping dates to align with customer requirements and current transit times
• Coordinate with warehouse, logistics, and procurement teams to ensure timely fulfillment
• Resolve common errors to progress orders through the order management system
• Monitor order status and proactively resolve discrepancies or delays
• Communicate order updates, shipping information, and issues to customers
• Maintain accurate records of orders, invoices, and customer interactions
• Assist with processing returns, exchanges, and cancellations as needed
• Ensure compliance with company policies, procedures, and service standards

• 1 year of relevant experience, preferably in a fast-paced customer service environment
• Proficiency in Microsoft Word, Excel, and familiarity with database systems
• Strong written and verbal communication skills
• Demonstrates confident decisiveness and a willingness to take action when addressing customer issues
• High attention to detail with a proactive approach to time management
• Ability to work independently while managing multiple priorities in a fast-paced environment
• Must be legally authorized to work in the United States on a permanent basis without sponsorship

Bachelor’s degree

• Medical, Dental, Vision insurance and other voluntary benefit options
• Paid vacation (3 or 2 weeks) + 11 holidays (9 scheduled & 2 floating) + 8 sick days
• 401(k): 3% company contribution and additional 3% company match
• Tuition Reimbursement