Customer Onboarding Specialist Jobs

Flipdish

Location:
Pakistan, Karachi

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms. Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but. About this role… Flipdish in Karachi is expanding its team of Onboarding Engineers, responsible for ensuring a seamless client onboarding experience. This role, based in our Karachi office, focuses on setting up and configuring our clients efficiently. Join us in revolutionising the restaurant tech industry, empowering independent restaurant owners to thrive.

Job Responsibility:

Onboarding Excellence: Manage the full client onboarding process, including system setup, while maintaining customer base
Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system
Product Expertise: Become an expert on customising Flipdish products for unique customer needs
Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed
Customer Optimization: Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction

Requirements:

2+ years of experience in client-facing roles
A focus on delivering great customer experiences
Strong organisational and problem-solving skills
Technical troubleshooting proficiency
Excellent communication skills

Additional Information:

Job Posted:
December 08, 2025

Work Type:

On-site work

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Customer Onboarding Specialist