Customer Onboarding Specialist Jobs

Hostaway

Location:
Argentina, Buenos Aires

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products. As we continue to grow and expand into new territories we need Customer Onboarding Specialists who have native level proficiency in certain languages. Right now we see excellent growth in Spanish-speaking markets and need to hire someone with native-level Spanish language skills in the LATAM region.

Job Responsibility:

Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success
Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities
Develop customized onboarding materials and resources in both Spanish and English
Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process
Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process
Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement
Serve as the primary point of contact for new Spanish-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly

Requirements:

At least 2 years of experience in customer onboarding or customer success within the SaaS industry
Native-level fluency in Spanish and professional proficiency in English are mandatory
Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail
Strong interpersonal skills and the ability to create a positive first impression with new customers
Excellent communication, presentation, and training skills
Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment
Strong problem-solving skills and the ability to think critically

What we offer:

Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant
100% Remote: Enjoy the freedom to work from anywhere within your country of residence
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Onboarding Specialist