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Customer Onboarding Specialist II

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PartnerHero

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Location:
Honduras , San Pedro Sula or Tegucigalpa

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our partner develops state-of-the-art technology for short-term rentals. The Customer Onboarding team sits within the Sales organization, and the Customer Onboarding Specialist (COS) plays a key role in guiding customers through either free 30-minute Orientation sessions or paid Onboarding calls. The ideal candidate is comfortable engaging with customers via video conferencing and email, and is able to convey professionalism while building rapport with ease.

Job Responsibility:

  • Customer Onboarding: Lead engaging 30- to 60-minute onboarding calls, helping customers configure their accounts
  • Customer Consultation: Review handover notes from the Sales team to understand customer goals and pain points
  • Screen Sharing and Live Support: Host onboarding sessions via webcam, asking customers to share their screen
  • Enterprise Onboarding: For larger clients, schedule and conduct a series of onboarding sessions
  • Problem-Solving and Customization: Address common challenges faced by short-term rental hosts
  • Trial Success: Ensure that by the end of the trial, customers are confident, satisfied, and eager to become paying users
  • Handoff: Ensure customers know how to access support resources

Requirements:

  • Excellent written and verbal English communication skills (EFSET C2 required)
  • 2+ years of experience in customer onboarding, customer success, or technical/customer support, ideally within a SaaS or software environment
  • A genuine passion for delivering exceptional customer experiences
  • A customer-centric mindset
  • Technological fluency across web, computer, mobile, and SaaS platforms
  • Clear and concise communication skills
  • Strong problem-solving skills
  • Confidence presenting over webcam
  • Strong organizational skills
  • A collaborative mindset
What we offer:
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • Hybrid working arrangements
  • Competitive base salary
  • Generous paid time off
  • Comprehensive benefits package including medical, dental, and vision options
  • Access to free posture-based fitness workouts from home
  • Training and professional development opportunities

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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