Customer Onboarding (Programme) Manager Job at Ciphr (Reading)

Transition Manager

Would you like to kick start your career in a supportive, collaborative and inno...

Location

United Kingdom , Birmingham; Bristol; Dublin; Glasgow; Leeds; Manchester; Marlow; Newcastle; South Coast

Salary:

Not provided

Softcat

Expiration Date

Until further notice

Requirements

An understanding that for Softcat our customers experience is everything
Exhibits strong analytical awareness and skills
Either recognised Project / Programme Management or Contract Management qualifications preferable
The ability to lead by example and foster a positive, high-performance culture
A commitment to team values & culture, including: trust, maturity, helpfulness, respect, and a willingness to go above and beyond in support of the customer, our team and Softcat

Job Responsibility

Supporting the development and execution of a 2–3 year vision for our TaaS Team
Collaborating with the Contract Enablement SLT to ensure the Onboarding, Transition and Contract Management strategy is fully aligned with the broader Sales Strategy, including the effective delivery of key projects and other core initiatives
Developing and executing communication plans to ensure consistent and transparent updates on TaaS support activities to relevant stakeholders
Being project lead and having responsibility for, all: Onboarding, Transition and Contract Management projects assigned to you
Representing TaaS Team at various forums and meetings, acting as an advocate for the function
Collaborate with Softcat's sales teams to introduce, manage and deliver Onboarding, Transition and Contract Management activities & experience
for our corporate and public sector customers

What we offer

Pension
Share incentive plan
Life Assurance
Healthcare
Holiday
Trips
Vouchers
Partner/family Benefits
Perklife
Maternity, Paternity and Adoption support

Fulltime

Customer Success Coordinator

Graduate Programme - Customer Success at Fospha. The Graduate Opportunity in our...

Location

United Kingdom , London

Salary:

34000.00 GBP / Year

Blenheim Chalcot

Expiration Date

Until further notice

Requirements

Curious, proactive individuals who are keen to learn and grow
Excellent verbal and written communication skills
Strong relationship-building ability, both internally and externally
Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
Organised and able to manage multiple priorities simultaneously
Passionate about customer success and solving problems for customers
Interest in emerging technologies and excited by the potential and opportunity AI brings

Job Responsibility

Independently own a portfolio of accounts, being the main point of contact from the point of signature onwards
Responsible for the customer health and product adoption with the ultimate goal of client retention
Focused on delivering value for your customers, deeply understanding their goals and pains, and solving their issues effectively via your comprehensive knowledge of our product
Own and project manage the onboarding of your clients, hitting time to value targets
Bring clients through our adoption playbook, preparing high-quality insights decks to input into the clients marketing strategy, and running use-case focused training sessions to drive product adoption
Identify risks to adoption & renewal, and prepare mitigation plans to execute on to improve outcomes
Develop strong interpersonal relationships with your customers, be confident and effective on client calls, and take initiative in building relationships (e.g. in person meetings, gifts, pro-active advice, attending events)
Be collaborative in working with our other departments, giving regular progress updates to your team, giving our product team insight into customer pains, and helping our partnership teams communicate with our strategically important partners
Be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub to increase our efficiency

What we offer

Discretionary 10% bonus
Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC
Be exposed to the right mix of challenges and learning and development opportunities
Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc
25 days of paid holiday + your birthday off! One day extra after 3 years!
Free snacks in the office!
Quarterly team socials

Fulltime

Transition Manager

Would you like to kick start your career in a supportive, collaborative and inno...

Location

United Kingdom , Birmingham; Bristol; Dublin; Leeds; Manchester; Marlow; Newcastle; South Coast

Salary:

Not provided

Softcat

Expiration Date

Until further notice

Requirements

An understanding that for Softcat our customers experience is everything
Exhibits strong analytical awareness and skills
Either recognised Project / Programme Management or Contract Management qualifications preferable
The ability to lead by example and foster a positive, high-performance culture
A commitment to team values & culture, including: trust, maturity, helpfulness, respect, and a willingness to go above and beyond in support of the customer, our team and Softcat

Job Responsibility

Supporting the development and execution of a 2–3 year vision for our TaaS Team
Collaborating with the Contract Enablement SLT to ensure the Onboarding, Transition and Contract Management strategy is fully aligned with the broader Sales Strategy, including the effective delivery of key projects and other core initiatives
Developing and executing communication plans to ensure consistent and transparent updates on TaaS support activities to relevant stakeholders
Being project lead and having responsibility for, all: Onboarding, Transition and Contract Management projects assigned to you
Representing TaaS Team at various forums and meetings, acting as an advocate for the function
Collaborate with Softcat's sales teams to introduce, manage and deliver Onboarding, Transition and Contract Management activities & experience
for our corporate and public sector customers

What we offer

Pension
Share incentive plan
Life Assurance
Healthcare
Holiday
Trips
Vouchers
Partner/family Benefits
Perklife
Maternity, Paternity and Adoption support

Fulltime

Customer Success Team Lead

As Customer Success Team Lead, you will own the critical first 12 months of ever...

Location

United Kingdom , Kingston upon Hull

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

5+ years in Customer Success or Onboarding, with experience designing scalable onboarding programmes
Proven track record of improving early-stage retention and product adoption in a B2B SaaS or data environment
Experience managing and developing Customer Success or onboarding teams
Strong analytical capability, including forecasting, cohort analysis and usage tracking
Excellent project management skills with the ability to manage multiple priorities

Job Responsibility

Onboarding Programme Design & Delivery
1st Year Renewal Ownership
Usage Engagement & Value Realisation
Team Leadership & Operations

What we offer

health
finances
fitness
travel
tech
more

Fulltime

Director of Executive Education

This is an entrepreneurial leadership role. We are looking for someone to build ...

Location

United Kingdom , Home based, UK (with regular travel to London/Cambridge)

Salary:

Not provided

Cambridge Spark

Expiration Date

Until further notice

Requirements

You come from the L&D or executive education practice of a major professional services firm (KPMG, EY, Deloitte, McKinsey, BCG) where you designed and delivered senior leadership programmes or you built executive education at an organisation such as Emeritus, GetSmarter/2U
P&L ownership: Proven track record of owning and growing a revenue line in executive education or professional services. You understand unit economics, cost-to-serve, and margin management
Commercial acumen: You think creatively about how to generate revenue, not just manage it. You spot opportunities in client conversations, market gaps, and partnership models that others miss. You are comfortable shaping propositions, testing new formats, and moving quickly to capture demand
University partnerships: Direct experience structuring and managing partnerships with universities for co-branded programmes, including brand licensing, faculty access, and revenue-sharing arrangements
Faculty and talent management: Experience recruiting, managing, and quality-assuring a network of faculty, coaches, and programme delivery professionals. You have built rate cards, performance frameworks, and scalable talent pools
Programme design: You have taken executive education products from concept to market: long-format programmes, short workshops, or membership communities
Service mindset: You understand that executive education is a service business where client experience, customisation, and relationship management are paramount

Job Responsibility

P&L and Commercial Strategy: Full accountability for revenue, margins, and profitability of the executive education portfolio
Budget management including faculty costs, programme delivery, and team headcount
Commercial model development: pricing strategy, packaging, cost-to-serve, and revenue forecasting
Monthly reporting to the exCo and contribution to board-level updates
Portfolio Development: Design and develop our portfolio of executive education products, ensuring each is commercially viable and educationally outstanding
University Partnerships: Identify, approach, and negotiate partnerships with leading UK and international universities and business schools
Structure partnership agreements covering revenue sharing, faculty access, IP ownership, brand licensing, and academic governance
Build a diversified portfolio of university relationships to support different programme themes and market segments
Manage ongoing partner relationships, ensuring alignment on quality, curriculum, and market positioning
Faculty, Coaching, and Talent Pool: Recruit and onboard world-class faculty (academics, industry practitioners, subject matter experts)

What we offer

Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme
25 days holiday + Flexi bank holidays + 1 day off on your birthday
A day for volunteering
Enhanced Maternity and Paternity Leave
Health & Wellbeing allowance of up to £30 per month
Annual Summer and Xmas events
Company socials including everything from Cambridge College formals, pub nights to team building events
CPD Allowance alongside quarterly reflections to ring fence time for development and growth
Private medical insurance and cash plan
Holiday buy back scheme (up to 10 days p/a)

Fulltime

Onboarding Assistant

As an Onboarding Assistant, you will play a key role in delivering a smooth, eff...

Location

Poland , Warsaw

Salary:

Not provided

Awin Global

Expiration Date

Until further notice

Requirements

Strong communication skills in English (written and spoken)
Experience in customer support, account management, onboarding, or client services, preferably in SaaS, affiliate marketing, or platform-based businesses
Organized, detail-oriented, and able to manage multiple onboarding tasks simultaneously
Committed to growing the new business as quickly as possible, providing friendly and efficient support for the advertisers
Strong problem-solving skills with a proactive, solutions-oriented mindset
Team player who enjoys working collaboratively in a fast-paced, evolving environment
Experience with Salesforce or other CRM systems is a plus

Job Responsibility

Conduct initial screening to ensure leads meet Awin’s standards
Process all lead/application management activities in Salesforce and ensure proper tracking of lead/application status outcomes
Collaborate with Sales and CRM teams to ensure smooth handover of qualified leads and prompt resolution of any open application items
Follow established onboarding workflows, processes, and documentation in Salesforce and other internal systems
Monitor Technically Signed off clients and ensure they understand what is missing from their profile to get them live asap
Maintain regular communication with clients throughout the onboarding phase to answer questions and provide guidance through the Salesforce Console
Escalate issues or delays proactively to the Onboarding Team Leader to ensure resolution and avoid service disruptions
Participate in team meetings, training sessions, and knowledge sharing to stay updated on new system updates, and best practices
Contribute ideas to improve onboarding efficiency, client satisfaction, and team performance
Support the Onboarding Team Leader with special projects, reporting, and ad hoc tasks as needed

What we offer

Flexi-Week and Work-Life Balance: flexible four-day Flexi-Week at full pay with no reduction to annual holiday allowance
variety of different paid special leaves
Flexi-Office and hybrid/remote work possibilities to work across Awin regions
Remote Working Allowance: monthly allowance to cover part of running costs
support in setting up remote workspace
Health & Well Being: access to various initiatives and sports offers
Multisport Card
Medicover or Luxmed health insurance
Development: access to Awin Academy training suite
local language course

Fulltime

Customer Success Manager

We're seeking a customer-focused and operationally excellent Customer Success Ma...

Location

United States , New York

Salary:

95000.00 - 115000.00 USD / Year

Heidi

Expiration Date

Until further notice

Requirements

2-4 years of experience in a customer success role at a SaaS company, with proven ability to own the full customer lifecycle
Experience managing a high-volume book of business (75+ accounts) with a strong track record of customer health scores, renewals, and retention
Demonstrated ability to work within established processes while identifying improvement opportunities
Data-driven approach to customer health monitoring and prioritisation—comfortable using dashboards and metrics to guide decisions
Proven track record of meeting/exceeding renewal targets and managing contract negotiations
Experience with scalable customer engagement strategies (1:many programmes, webinars, automated touchpoints)
Strong organisational skills and ability to manage competing priorities without dropping balls
Excellent communication skills—can engage confidently with customers and adapt style for different audiences

Job Responsibility

Execute Efficient Onboarding at Scale
Monitor and Maintain Customer Health
Drive Product Adoption
Own Renewals and Identify Expansion Opportunities
Follow and Improve Playbooks
Deliver Scalable Communication
Collaborate Cross-Functionally

What we offer

A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career
Help us reimagine primary care and change the face of healthcare in Australia and then around the world

Fulltime

Customer Success Manager, SMB

Healthcare needs a better rhythm: one that keeps care continuous and deeply huma...

Location

Canada , Toronto

Salary:

105000.00 - 118000.00 CAD / Year

Heidi

Expiration Date

Until further notice

Requirements

2-4 years of experience in a customer success role at a SaaS company, with proven ability to own the full customer lifecycle
Experience managing a high-volume book of business (75+ accounts) with a strong track record of customer health scores, renewals, and retention
Demonstrated ability to work within established processes while identifying improvement opportunities
Data-driven approach to customer health monitoring and prioritisation—comfortable using dashboards and metrics to guide decisions
Proven track record of meeting/exceeding renewal targets and managing contract negotiations
Experience with scalable customer engagement strategies (1:many programmes, webinars, automated touchpoints)
Strong organisational skills and ability to manage competing priorities without dropping balls
Excellent communication skills—can engage confidently with customers and adapt style for different audiences

Job Responsibility

Execute Efficient Onboarding at Scale
Monitor and Maintain Customer Health
Drive Product Adoption
Own Renewals and Identify Expansion Opportunities
Follow and Improve Playbooks
Deliver Scalable Communication
Collaborate Cross-Functionally

What we offer

Healthcare, Dental, Vision benefit options
401k with 3% match
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company

Fulltime

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Customer Onboarding (Programme) Manager

Job Description

Job Responsibility

Requirements

What we offer

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