Customer Onboarding Manager Jobs

Customer Onboarding Manager

Qargo

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Become a Customer Onboarding Manager at Qargo! Lead customers through a seamless transition to our TMS, offering the best customer service possible. Join our team and enhance the customer journey! As a Customer Onboarding Manager, you will guide our customers through their onboarding journey and ensure they experience a smooth and valuable implementation of Qargo. You’ll act as their trusted advisor, helping them optimise their workflows and processes, while serving as the bridge between customers and our internal teams.

Job Responsibility:

Build strong relationships with customers, understanding their workflows and business needs
Guide customers through the onboarding process and ensure a successful software implementation
Act as the first point of contact for customers during the onboarding phase and check in regularly to ensure satisfaction
Document findings and share insights with internal teams to help improve our product and processes
Continuously enhance our knowledge base and customer guides
Support pre-sales activities by analysing potential client needs and providing input during demos
Collaborate closely with our engineering, sales, and product teams
Travel regularly to visit customers throughout the UK

Requirements:

Experience in the transport or logistics industry, ideally in an operational role (e.g. transport planner, dispatcher)
A self-starter who takes initiative and enjoys variety in their work
Strong communication skills with both technical and non-technical audiences
Customer-focused and passionate about delivering the best possible client experience
Proactive, organised, and flexible, thriving in a fast-paced, scaling environment

What we offer:

A competitive salary package
A role with real ownership, responsibility, and impact
The chance to join our Dream Team and grow alongside Qargo as we expand across Europe
A flexible and trust-based working environment

Additional Information:

Job Posted:
December 11, 2025

Work Type:

Hybrid work

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