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Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion . Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape. Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices. Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement. Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.
Job Responsibility:
Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients
Become a Deel expert and a go-to resource for our customers and internal colleagues
Communicate clearly, persuasively, and professionally with stakeholders
Identify, analyze, and resolve complex problems creatively and resourcefully
Provide global payroll expertise to our customers and internal Deel peers
Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D
Support team members for collective success
Pitch in on developing/documenting implementation processes and best practices
Requirements:
Fluent level of Thai and English
2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
Demonstrated ability to build strong customer relationships and a passion for teaching others
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Ability to clearly convey complex ideas and data in written, presentation, and verbal formats
High attention to detail with the capability to design organized and effective onboarding plans
Driven, quick-thinking, and thrive in a fast-paced, challenging environment
Nice to have:
3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company
Proficiency in HR, Payroll, Benefits, Project Management, or Fintech
Experience working with clients and team members from multiple countries and across multiple time zones
Skilled in tools such as JIRA, SFDC, G Suite, Gainsight
What we offer:
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access