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SafetyCulture Logo SafetyCulture · Customer Service

Customer Onboarding Manager

United States, Austin · Job Posted January 02, 2026
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Job Description

SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Solutions & Implementation team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality, and operational outcomes. You will play a critical role in ensuring the successful deployment of SafetyCulture products with our customers. You’ll use your exceptional communication skills to work closely with the Sales and Customer Success teams to deliver projects on time, while exceeding the needs and expectations of our customers. As our teams continue to scale globally we are looking for an ambitious Customer Onboarding Manager with a passion to set customers up for success. You will support key projects as we continue to build out a world class customer onboarding process and experience globally.

Job Responsibility

  • Develop and deliver onboarding plans for each customer, aligning with Sales & Customer Success on their goals, timelines and unique needs
  • Lead kick-off meetings, guiding stakeholders through onboarding milestones and providing a clear roadmap for success
  • Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live success
  • Understand and consult on product and industry best practices in order to act as a trusted advisor to your customers and inspire new use cases with SafetyCulture
  • Identify any risks and obstacles your customers are facing to ensure we stay ahead of customers to reduce churn risks
  • Partner closely with Customer Success Managers to ensure a seamless handoff postonboarding, providing context and insights to maintain customer momentum
  • Build and continuously improve onboarding templates and playbooks to support efficiency and scale as the customer base grows

Requirements

  • 3+ years experience implementing software, consulting, or project management, ideally in SaaS or enterprise software environments
  • Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives
  • Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment
  • A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate
  • A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
  • Ability to actively listen, understand customer pain points and take action

What we offer

  • Equity with high growth potential and a competitive salary
  • 401k
  • Generous Medical Insurance plans
  • Paid Parental Leave
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
  • Quarterly celebrations and team events
SafetyCulture - All Job Offers

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