Customer Onboarding Manager Job at SafetyCulture (Austin)

Customer Onboarding Manager

SafetyCulture

Location:
United States , Austin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Solutions & Implementation team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality, and operational outcomes. You will play a critical role in ensuring the successful deployment of SafetyCulture products with our customers. You’ll use your exceptional communication skills to work closely with the Sales and Customer Success teams to deliver projects on time, while exceeding the needs and expectations of our customers. As our teams continue to scale globally we are looking for an ambitious Customer Onboarding Manager with a passion to set customers up for success. You will support key projects as we continue to build out a world class customer onboarding process and experience globally.

Job Responsibility:

Develop and deliver onboarding plans for each customer, aligning with Sales & Customer Success on their goals, timelines and unique needs
Lead kick-off meetings, guiding stakeholders through onboarding milestones and providing a clear roadmap for success
Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live success
Understand and consult on product and industry best practices in order to act as a trusted advisor to your customers and inspire new use cases with SafetyCulture
Identify any risks and obstacles your customers are facing to ensure we stay ahead of customers to reduce churn risks
Partner closely with Customer Success Managers to ensure a seamless handoff postonboarding, providing context and insights to maintain customer momentum
Build and continuously improve onboarding templates and playbooks to support efficiency and scale as the customer base grows

Requirements:

3+ years experience implementing software, consulting, or project management, ideally in SaaS or enterprise software environments
Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives
Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment
A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate
A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
Ability to actively listen, understand customer pain points and take action

What we offer:

Equity with high growth potential and a competitive salary
401k
Generous Medical Insurance plans
Paid Parental Leave
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Quarterly celebrations and team events

Additional Information:

Job Posted:
January 02, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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