Customer Onboarding Manager Job at Tekmetric

Customer Onboarding Manager

Become a Customer Onboarding Manager at Qargo! Own the full onboarding journey a...

Location

Netherlands

Salary:

Not provided

Qargo

Expiration Date

Until further notice

Requirements

An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
Or experience implementing complex SaaS solutions and an interest in logistics operations
A self-starter who takes initiative and enjoys variety in their work
Strong communication skills with both technical and non-technical audiences
Customer-focused and passionate about delivering the best possible customer experience
Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
Fluent in Dutch and English (both written and spoken)
While this is a remote role, regular travel within the Netherlands is required. A valid driver’s license and access to a car are needed for customer visits.

Job Responsibility

Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
Support pre-sales by analysing potential client needs and providing technical input during demos
Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
Travel regularly across the country to meet customers

What we offer

A competitive salary package
A role with real ownership, responsibility, and impact
The chance to join our Dream Team and grow alongside Qargo as we expand across Europe
A flexible and trust-based working environment

Fulltime

Customer Onboarding Manager

As Customer Onboarding Manager, you’ll guide our customers step by step in switc...

Location

United Kingdom

Salary:

Not provided

Qargo

Expiration Date

Until further notice

Requirements

An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
Or experience implementing complex SaaS solutions and an interest in logistics operations
A self-starter who takes initiative and enjoys variety in their work
Strong communication skills with both technical and non-technical audiences
Customer-focused and passionate about delivering the best possible customer experience
Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
A valid driver’s license is needed for customer visits

Job Responsibility

Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
Analyse their current way of working, e.g. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
Support pre-sales by analysing potential client needs and providing technical input during demos
Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
Travel regularly across the country to meet customers

What we offer

A competitive salary package
A role with real responsibility, ownership, and impact
The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe
A flexible and trust-based working environment

Fulltime

Customer Onboarding Manager

As Customer Onboarding Manager, you’ll guide our customers step by step in switc...

Location

Belgium

Salary:

Not provided

Qargo

Expiration Date

Until further notice

Requirements

An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
Or experience implementing complex SaaS solutions and an interest in logistics operations
A self-starter who takes initiative and enjoys variety in their work
Strong communication skills with both technical and non-technical audiences
Customer-focused and passionate about delivering the best possible customer experience
Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
Fluent in Dutch and English (both written and spoken)
A valid driver’s license is needed for customer visits

Job Responsibility

Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
Support pre-sales by analysing potential client needs and providing technical input during demos
Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
Travel regularly across the country to meet customers

What we offer

A competitive salary package
A role with real responsibility, ownership, and impact
The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe
A flexible and trust-based working environment

Customer Onboarding Manager

Become a Customer Onboarding Manager at Qargo! Own the full onboarding journey a...

Location

France

Salary:

Not provided

Qargo

Expiration Date

Until further notice

Requirements

An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
Or experience implementing complex SaaS solutions and an interest in logistics operations
A self-starter who takes initiative and enjoys variety in their work
Strong communication skills with both technical and non-technical audiences
Customer-focused and passionate about delivering the best possible customer experience
Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
Fluent in French and English (both written and spoken)
A valid driver’s license and access to a car/transportation are needed for customer visits

Job Responsibility

Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
Support pre-sales by analysing potential client needs and providing technical input during demos
Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
Travel regularly across the country to meet customers

What we offer

A competitive salary package
A role with real responsibility, ownership, and impact
The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across Europe
A flexible and trust-based working environment

Customer Onboarding Manager

Project Management: Plan, execute, and monitor the successful launch of our Glob...

Location

Salary:

Not provided

Deel

Expiration Date

Until further notice

Requirements

Fluent level of Thai and English
2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
Demonstrated ability to build strong customer relationships and a passion for teaching others
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Ability to clearly convey complex ideas and data in written, presentation, and verbal formats
High attention to detail with the capability to design organized and effective onboarding plans
Driven, quick-thinking, and thrive in a fast-paced, challenging environment

Job Responsibility

Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients
Become a Deel expert and a go-to resource for our customers and internal colleagues
Communicate clearly, persuasively, and professionally with stakeholders
Identify, analyze, and resolve complex problems creatively and resourcefully
Provide global payroll expertise to our customers and internal Deel peers
Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D
Support team members for collective success
Pitch in on developing/documenting implementation processes and best practices

What we offer

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Fulltime

Customer Onboarding Manager

Project Management: Plan, execute, and monitor the successful launch of our Glob...

Location

Salary:

Not provided

Deel

Expiration Date

Until further notice

Requirements

Fluent level of Korean and English
2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
Demonstrated ability to build strong customer relationships and a passion for teaching others
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Ability to clearly convey complex ideas and data in written, presentation, and verbal formats
High attention to detail with the capability to design organized and effective onboarding plans
Driven, quick-thinking, and thrive in a fast-paced, challenging environment

Job Responsibility

Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients
Become a Deel expert and a go-to resource for our customers and internal colleagues
Communicate clearly, persuasively, and professionally with stakeholders
Identify, analyze, and resolve complex problems creatively and resourcefully
Provide global payroll expertise to our customers and internal Deel peers
Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D
Support team members for collective success
Pitch in on developing/documenting implementation processes and best practices

What we offer

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Fulltime

Customer Onboarding Manager

Deel is the all-in-one payroll and HR platform for global teams. Our vision is t...

Location

Salary:

Not provided

Deel

Expiration Date

Until further notice

Requirements

Fluent level of Japanese and English
2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
Demonstrated ability to build strong customer relationships and a passion for teaching others
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Ability to clearly convey complex ideas and data in written, presentation, and verbal formats
High attention to detail with the capability to design organized and effective onboarding plans
Driven, quick-thinking, and thrive in a fast-paced, challenging environment

Job Responsibility

Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients
Become a Deel expert and a go-to resource for our customers and internal colleagues
Communicate clearly, persuasively, and professionally with stakeholders
Identify, analyze, and resolve complex problems creatively and resourcefully
Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D

What we offer

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Fulltime

Customer Onboarding Manager

This is an exciting and rewarding role for anyone that wants to develop or even ...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

1-2 years’ experience in Customer Onboarding or a customer facing function
Project Management Skills
Track record of proactively resolving escalated client service issues while sharing insights with the organization
Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite
Ability to improve team processes and direction
Work closely with the Customer Success team to solve problems collaboratively
Bachelor’s degree Preferred

Job Responsibility

Become a Tekmetric Product Expert
Provide detailed account walkthroughs and assist many new customers with implementation
Clearly communicate account setup requirements and expectations with customers and key stakeholders
Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations
Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership
Ensure customers receive superior service
Collaborate with the sales, customer success, operations, support and engineering teams
Leverage feedback for continuous improvement to the onboarding process
Develop a deep understanding of customers' business and operational objectives
Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric

What we offer

Enjoy the flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness on your terms: get up to $60/month toward fitness, mental health

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Customer Onboarding Manager

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