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Customer Onboarding Manager

Tekmetric

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression.

Job Responsibility:

Become a Tekmetric Product Expert
Provide detailed account walkthroughs and assist many new customers with implementation
Clearly communicate account setup requirements and expectations with customers and key stakeholders
Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations
Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership
Ensure customers receive superior service
Collaborate with the sales, customer success, operations, support and engineering teams
Leverage feedback for continuous improvement to the onboarding process
Develop a deep understanding of customers' business and operational objectives
Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric
Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
Run and manage customer data migrations

Requirements:

1-2 years’ experience in Customer Onboarding or a customer facing function
Project Management Skills
Track record of proactively resolving escalated client service issues while sharing insights with the organization
Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite
Ability to improve team processes and direction
Work closely with the Customer Success team to solve problems collaboratively
Bachelor’s degree Preferred

What we offer:

Enjoy the flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness stipend up to $60/month
$300 home office setup bonus after one year of employment
Support for continuing education

Additional Information:

Job Posted:
December 12, 2025

Work Type:

Remote work

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