Customer Onboarding Manager

• Manage installation projects for sensors and telematics solutions or managed customers, ensuring smooth deployments, on-time deliveries, and customer satisfaction
• Set best practices for sensor & telematics onboardings to ensure long-term success for the wider team
• Support EMEA and AMER managed customers utilising sensor or telematics products, ensuring they are receiving the maximum value from our solution
• Act as an advocate for all SC Connect customers in EMEA and AMER when technical issues occur and a liaison between customers and product when needed
• Act as a voice of the customer to highlight trends and challenges relating to sensors and telematics customers, informing product roadmap
• Continuously monitor activation status and usage patterns for the region, identifying trends for at-risk customers and implementing strategies to reduce churn and increase retention
• Leverage customer interactions to identify expansion opportunities like referrals or upselling, looping in the regional IoT sales specialist
• Ensuring internal processes are built to support CSM/COM partners and create new processes for success on the SC Connect side to support growth on the team
• Collaborate closely with Product, Solution Specialists, Onboarding, Customer Success, and other internal teams to drive focus and effort into the customer experience
• Act as a SC Connect representative at trade shows, roundtables, and customer events, engaging with industry peers, potential customers, and partners to promote the company’s sensor and asset management solutions
• Provide in-person support on occasion for key customer visits, ensuring successful ongoing utilisation of the solution along with facilitating discussions on product features and customer needs
• Collaborate with our partnerships teams to manage Sensor and IoT partnerships across EMEA and AMER to help drive future business growth
• Work with our GTM Enablement team to develop content, allowing for CS teams to lead customer conversations surrounding IoT, Telematics and Sensors

• 3 years experience leading the end-to-end implementation and troubleshooting of IoT hardware and software in SaaS or enterprise software environments
• Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives
• Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment
• A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate
• A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
• Ability to actively listen, understand customer pain points and take action
• Flexible to support global coverage, including occasional off-hours meetings to collaborate with EMEA and APAC stakeholders

Experience working with third party IoT hardware installers

• Equity with high growth potential and a competitive salary
• 401k
• Generous Medical Insurance plans
• Paid Parental Leave
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
• Quarterly celebrations and team events