Customer Onboarding Manager Job at SafetyCulture (Manchester)

Manager, Customer Onboarding

Lead and manage a team of Customer Onboarding Managers at Tekmetric, an all-in-o...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Communication, or a related field
3+ years of experience in customer success, account management, or a related field within the SaaS industry
Proven track record of managing and improving customer onboarding processes
Strong leadership skills with experience in managing and motivating teams
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members
Proficiency in CRM and project management tools
Data-driven mindset with a strong analytical approach to problem-solving
Ability to work in a fast-paced, dynamic environment

Job Responsibility

Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction
Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments
Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption
Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience
Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices
Work closely with clients to understand their business needs and tailor the onboarding experience accordingly
Establish clear communication and project management protocols to ensure timely and successful implementations
Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities
Manage customer expectations and address any issues that may arise during the onboarding process

What we offer

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value
Generous Paid Time Off
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best

Fulltime

Customer Onboarding Manager

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run ...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

1-2 years’ experience in Customer Onboarding or a customer facing function
Project Management Skills
Track record of proactively resolving escalated client service issues while sharing insights with the organization
Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite
Ability to improve team processes and direction
Work closely with the Customer Success team to solve problems collaboratively
Bachelor’s degree Preferred

Job Responsibility

Become a Tekmetric Product Expert
Provide detailed account walkthroughs and assist many new customers with implementation
Clearly communicate account setup requirements and expectations with customers and key stakeholders
Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations
Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership
Ensure customers receive superior service
Collaborate with the sales, customer success, operations, support and engineering teams
Leverage feedback for continuous improvement to the onboarding process
Develop a deep understanding of customers' business and operational objectives
Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric

What we offer

Enjoy the flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness stipend up to $60/month

Customer Onboarding Manager

Become a Customer Onboarding Manager at Qargo! Lead customers through a seamless...

Location

United Kingdom

Salary:

Not provided

Qargo

Expiration Date

Until further notice

Requirements

Experience in the transport or logistics industry, ideally in an operational role (e.g. transport planner, dispatcher)
A self-starter who takes initiative and enjoys variety in their work
Strong communication skills with both technical and non-technical audiences
Customer-focused and passionate about delivering the best possible client experience
Proactive, organised, and flexible, thriving in a fast-paced, scaling environment

Job Responsibility

Build strong relationships with customers, understanding their workflows and business needs
Guide customers through the onboarding process and ensure a successful software implementation
Act as the first point of contact for customers during the onboarding phase and check in regularly to ensure satisfaction
Document findings and share insights with internal teams to help improve our product and processes
Continuously enhance our knowledge base and customer guides
Support pre-sales activities by analysing potential client needs and providing input during demos
Collaborate closely with our engineering, sales, and product teams
Travel regularly to visit customers throughout the UK

What we offer

A competitive salary package
A role with real ownership, responsibility, and impact
The chance to join our Dream Team and grow alongside Qargo as we expand across Europe
A flexible and trust-based working environment

Senior Customer Success Onboarding Manager

The Customer Success Onboarding, Sr. Manager is responsible for assessing, desig...

Location

United States , San Francisco

Salary:

143500.00 - 230500.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years experience scoping, planning, designing, developing and implementing effective onboarding solutions for customer success or sales, at a technology company
Deep understanding of the customer success best practices, sales process, enterprise selling skills and sales methodologies
Experience working directly with sales and/or customer success to understand their learning needs and vet content
Consultative approach and proven track record of effective collaboration and ability to influence at all levels of an organization
Ability to work with ambiguity and achieve goals in a fast-paced and continuously evolving environment
Well versed in building skill-based and application oriented learning experiences
Agile and engaging facilitator
Exceptional written and verbal communication skills
Strong program management skills
Proactive, self-directed and results-oriented

Job Responsibility

Engages customer success and business leaders to gather and prioritize competencies, and onboarding requirements, to inform the onboarding strategy
Develops comprehensive enablement strategy for onboarding, including role-specific tracks and programs, and secures executive sponsorship across customer success and business leaders
Calibrates and aligns divergent requirements as needed and ensures onboarding program aligned to evolving priorities and GTM strategy
Engages the target audience to vet and refine onboarding program objectives, components and content
Designs learning experiences and collaborates with subject-matter-experts across the business to create the supporting content and exercises
Defines the role of customer success management coaching in driving onboarding effectiveness
Develops the tools and resources to help customer success management coach their teams
Leverages executives for onboarding delivery – from identification, to talking points, to preparation – to elevate the impact of the program
Conducts pilots to gather field feedback and refine programs
Defines and measures KPIs for program effectiveness, leveraging insights to drive continuous improvement

What we offer

Health and wellbeing resources
Paid volunteer days
Bonuses
Commissions
Equity

Fulltime

Onboarding Manager

The Manager, Onboarding leads a team of specialists, driving operational excelle...

Location

United States , Royal Oak

Salary:

70000.00 - 85000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

8+ years of professional experience in customer success or related roles
3+ years of experience managing and developing high-performing teams
Experience in fintech or SaaS environments preferred
Bachelor’s degree in Hospitality Management, Business Administration, or a related field required
Fluent in English (written and verbal)
Advanced leadership, coaching, and team development skills
Strategic thinking and operational planning abilities
Strong problem-solving, decision-making, and analytical capabilities
Proficiency with relevant systems, tools, and metrics-driven management
Effective stakeholder management and cross-functional collaboration

Job Responsibility

Lead and develop a team of specialists and associate managers
Set clear goals and performance expectations
Provide regular coaching, feedback, and professional development
Oversee workload allocation
Manage recruitment, onboarding, and training
Act as a key point of contact for client-facing teams and stakeholders
Anticipate client and partner needs
Coordinate with internal functions
Communicate updates to senior leadership
Oversee execution of multiple concurrent projects

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year

Fulltime

Onboarding Manager

As an Onboarding Manager you will be responsible for smooth onboarding of new cu...

Location

Bulgaria , Sofia

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Hands On knowledge of working with Mobile technologies/ Platforms (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
Project Management, Technical Problem Solving
Understanding of Business process,Software design and deployment, Database concepts
Understanding of Project Management methods & tools.

Job Responsibility

Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV)
Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful 'Go Live.'
Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to Clevertap guidelines, quality, performance and data sanity
Participate in technical discussions with the customer to identify use cases, technical enhancements required in the Clevertap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator
hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success

Fulltime

Customer Onboarding Specialist

At Flipdish, we’re turning the tables in favour of independent restaurant and ta...

Location

Pakistan , Karachi

Salary:

Not provided

Flipdish

Expiration Date

Until further notice

Requirements

2+ years of experience in client-facing roles
A focus on delivering great customer experiences
Strong organisational and problem-solving skills
Technical troubleshooting proficiency
Excellent communication skills

Job Responsibility

Onboarding Excellence: Manage the full client onboarding process, including system setup, while maintaining customer base
Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system
Product Expertise: Become an expert on customising Flipdish products for unique customer needs
Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed
Customer Optimization: Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction

Customer Success Manager

Plain is redefining customer support for the next generation of B2B companies. W...

Location

United States , San Francisco

Salary:

130000.00 - 160000.00 USD / Year

Plain

Expiration Date

Until further notice

Requirements

2–3 years’ experience in a Customer Success, CX, or post-sales role at an early-stage B2B SaaS company
Hands-on and proactive
Great product sense
Communicate clearly and thoughtfully
Have supported $20k+ ACV customers and can manage multiple accounts
Enjoy working cross-functionally with product, GTM, and support
Excited to help build the foundations of customer success at Plain from scratch

Job Responsibility

Own onboarding for a portfolio of customers: including gathering context from sales, leading customer onboardings, and building relationships with high-value customers early on to drive adoption and long-term success
Own renewals and expansions for a portfolio of customers: Track contract timelines, uncover new use cases, and drive upsell conversations in partnership with product and sales
Be the voice of the customer: Gather and summarise feedback, advocate for customer priorities, and influence product roadmap conversations
Improve customer education: Help improve onboarding flows, support docs, and async resources so customers can self-serve with confidence
Stay close to support: Work closely with the support team to triage escalations, follow up on feedback, and evolve how we support our users with Plain itself

What we offer

STOCK OPTIONS

Fulltime

Customer Onboarding Manager

SafetyCulture

Location:
United Kingdom , Manchester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 02, 2026

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