Customer Onboarding Manager, Mid-Market Job at Deel

Customer Onboarding Manager (Mid Market)

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run ...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

3-5 years of experience in Customer Onboarding, ideally in a SaaS or B2B environment
Proven Project Management Experience: Strong skills in managing multiple, concurrent projects, developing timelines, and executing detailed plans to meet deadlines
Relationship Building: Experience establishing and nurturing relationships with mid-market and enterprise-level clients, including executive-level stakeholders
Problem-Solving & Escalation Management: Ability to quickly identify issues and develop strategies for resolution, ensuring client satisfaction
Strong Communication Skills: Ability to clearly communicate technical information to non-technical stakeholders, ensuring clarity and effective implementation
Analytical Skills: Ability to analyze customer needs, use data to inform decisions, and optimize the onboarding process
Technical Proficiency: Familiarity with SaaS platforms, data migration processes, and systems integrations (preferred)
Bachelor’s Degree (Preferred)

Job Responsibility

Onboard Mid Market Customers: Manage the onboarding process for a group of mid-market customers (6-100 shops), ensuring smooth implementation and adoption of Tekmetric software across all locations
Develop and Manage Rollout Plans: Build out and execute detailed rollout plans to ensure successful implementation across all shops, customizing the approach as needed to accommodate customer needs and business objectives
Customer Relationship Management: Develop strong, long-term relationships with key stakeholders at mid-market accounts. You’ll act as the primary point of contact for onboarding, ensuring customers receive ongoing support and guidance
Cross-Functional Collaboration: Work closely with the sales, customer success, operations, and product teams to coordinate efforts and share feedback for continuous improvement in the onboarding process
Implementation and Training: Provide detailed product demonstrations, implementation walkthroughs, and training to customers and their teams to help them understand how to use Tekmetric software efficiently
Data Migration Oversight: Manage and execute customer data migrations, ensuring accuracy and alignment with customer needs and expectations
Feedback Loop: Gather and synthesize feedback from customers to continually refine and improve the onboarding process. Share insights with the leadership team to shape future enhancements
Problem-Solving & Escalations: Proactively identify challenges during onboarding and find solutions to address them. When necessary, manage escalations and work with relevant teams to resolve complex issues

What we offer

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value
Generous Paid Time Off
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best

Customer Success Manager (Mid-Market customers)

We’re looking for a Customer Success Manager (Mid-Market customers) to join our ...

Location

United Kingdom , Manchester

Salary:

40000.00 - 52000.00 GBP / Year

Vypr

Expiration Date

Until further notice

Requirements

Embracing tech to automate new functionality training and respond to customer queries where possible
Using your research experience in CPG or agencies to understand customer objectives and translate how Vypr can be used to achieve them
Training customers
Building and leveraging customer relationships
Communicating effectively
Attention to detail, high-quality standards of outputs
Managing your own workload, ensuring that customers are prioritised accordingly

Job Responsibility

Liaise with end-users contacts
Onboard new customers, ensuring that TTFV is within 1 week of onboarding
Deliver agreed support level for Year 1 customers
Deepen usage and engagement with the Vypr platform self-serve, driving adoption across the product intelligence-related processes
Deliver any contractual support days in a way that results in increased understanding of Vypr's full capabilities and leads to increase usage
As the internal champion for customer health, you will track each customer's usage, taking corrective action and escalating to the Account Manager where required
Manage the helpdesk for your customers
Ensure support levels and service are consistently aligned with contractual agreement and account plan to support scalable account growth (ARR)
Prepare for QBRs (internal QBR first) and participate in customer QBRS with the Account Manager
Network within the customers to identify growth opportunities to share with the Account Manager

What we offer

Hybrid working
Company paid medical cashplan
Enhanced annual leave
Work from anywhere up to 4 weeks a year
Access to a global benefits and reward platform
Access to well-being support, including an Employee Assistance Programmes
Life Assurance
Day off on your birthday
Volunteering day
Enhanced parental leave

Fulltime

Customer Success Manager, Mid-Market

This role requires a seasoned Customer Success Manager to grow our relationships...

Location

United States , Austin

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Success Management (CSM), or comparable experience within the Title & Escrow industry, ideally with hands-on exposure to Qualia
Proven ability to own, delight, and grow top customer relationships
Skilled at driving value and retention through a consultative, relationship-driven approach
Excellent listener who can understand customer needs and clearly communicate Qualia's value proposition
Ambitious, enthusiastic, and tenacious, with a track record of consistently exceeding goals
Comfortable getting into the details and solving problems independently
Thrives in a fast-paced, multi-tasking environment and can adjust priorities on the fly

Job Responsibility

Develop our Mid-Market accounts into our highest value customers who are strong advocates and promoters of our software
Quarterback complex software implementations for top accounts
Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
Help design processes, structures, and tools to effectively scale account management
Provide day-to-day guidance and support to managed accounts
Expand customer value by working closely with customer sales teams
Collaborate with the Product team to improve the experience for Qualia users

What we offer

Comprehensive health plans
A 401k program
Commuter benefits
Professional development
Parental leave
A flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
A variety of internal virtual events to keep employees connected

Fulltime

Manager, Customer Success Management Mid-Market

We are seeking a Customer Success Manager Leader to oversee Qualia's Mid-Market ...

Location

United States , Austin

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

3–5+ years of Customer Success or Account Management experience in B2B SaaS
2+ years of people management experience, ideally within Customer Success
Experience managing teams supporting mid-sized or growth-stage customer segments
Demonstrated success driving retention, expansion, and adoption in a quota-carrying or revenue-influencing role
Strong analytical skills with the ability to use data to guide decisions and coach performance
Experience developing structured engagement strategies (QBRs, account plans, success plans)
Effective at navigating cross-functional relationships and aligning internal stakeholders around customer priorities
Proven ability to manage escalations and complex customer conversations with confidence and professionalism
Excellent verbal and written communication skills

Job Responsibility

Lead, coach, and develop a team of Mid-Market Customer Success Managers to meet or exceed retention and expansion targets
Drive accountability against segment KPIs aligned to company OKRs
Develop and operationalize a scalable engagement model for Mid-Market accounts, including executive business reviews, account planning, and success planning
Partner cross-functionally to align on growth strategy, renewal forecasting, and risk mitigation
Analyze portfolio trends and performance data to identify risks, opportunities, and operational improvements
Ensure consistent delivery of value-focused customer engagements tied to customer business outcomes
Serve as an escalation point for complex customer situations, including churn risk and executive-level concerns
Contribute to process development, playbooks, and best practices that elevate the overall Customer Success organization
Support hiring, onboarding, and ongoing enablement of CSM talent

What we offer

Comprehensive health plans
401k program
Commuter benefits
Professional development
Parental leave
Flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
Variety of internal virtual events

Global Head of Mid-Market Customer Success

The Global Head of Mid-Market Customer Success leads one of GlobalData Healthcar...

Location

United States , New York City

Salary:

130000.00 - 150000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

8+ years in Customer Success or commercial client management
at least 3 years leading a CS team of 5+ people globally
Demonstrated experience owning and improving segment-level retention (VRR/GRR) and expansion (NRR) metrics in a B2B SaaS or data/intelligence business
Strong people leadership credentials
evidence of building high-performing teams
managing through change
and developing talent
Experience operating in a PE-backed or high-growth commercial environment with aggressive targets and fast iteration cycles
Comfortable with data and analytics
able to build renewal forecasts

Job Responsibility

Lead
coach
and develop a global team of mid-market CSMs
setting clear performance expectations
KPIs
and development pathways
Run regular 1:1s
team calls
and performance reviews
create a culture of accountability

Fulltime

Manager, Mid-Market Sales

Due to the nature of Hex’s product and our target end users (data folks), we hav...

Location

United States , New York City

Salary:

280000.00 - 320000.00 USD / Year

Her

Expiration Date

Until further notice

Requirements

3+ years experience managing and scaling AE teams at a high growth SaaS company with experience as an Account Executive
Proven track record of successfully hiring, growing, and leading teams
Experience selling a highly technical product (ideally in the data, analytics, or data management space) to a technical persona (data, engineering, platform)
Excellent communication and presentation skills with the ability to influence and inspire audiences
Growth-minded with a desire to build from the ground up
Highly accountable and able to effectively partner with Business Development, RevOps, and Marketing teams

Job Responsibility

Recruit, hire, and onboard high-performing AEs with a focus on technical acumen and customer empathy
Create an inclusive, high-trust team culture that balances creativity, accountability, and fun
Coach and support AEs through complex deal cycles—from discovery through close and expansion
Support the day to day needs and development of the AE team as they work to land new logos and grow our Mid-Market accounts (companies with 250 - 2,500 employees)
Define and refine our sales methodology, including how we land and expand accounts
Develop a deep understanding of Hex’s technology, ecosystem, competitors, and use-cases to help shape how we position Hex’s value in a rapidly evolving ecosystem of data tools
Partner with RevOps and Marketing to manage pipeline health and improve conversion throughout the funnel
Travel as needed to support the team and deepen customer relationships

What we offer

market-benched salary & equity
comprehensive health benefits
flexible paid time off

Fulltime

Implementation Manager, Mid-Market

You are responsible for delighting our customers with exemplary customer support...

Location

United States , Austin

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

At least 3-5 years experience in a relevant customer success role, or title & escrow industry experience
Good listener who can understand customer needs and communicate Qualia's value proposition
Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects
Experience with Salesforce or other CRM/Project Management tools preferred
Comfortable switching between training and troubleshooting
Strong presentation skills with the ability to keep diverse stakeholder groups engaged during 60-minute working sessions
Ability to get into the weeds and solve problems independently
Strong team player but still a self-starter
Thrives in a fast paced environment and can adjust priorities on the fly
Technically fluent and curious

Job Responsibility

Independently manage complex customer implementations across diverse segments, evaluating identifiable factors to devise tailored solutions and adapt existing approaches as needed
Become a Qualia software expert in order to help your customers configure their deployments based on their company structure
Work closely with your customers' GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia
Own the implementation strategy end-to-end. Identify root causes of blockers, resolve issues, and suggest variations in approach to accelerate time-to-graduation
Advise less experienced team members on difficult implementation matters and contribute to the evolution of onboarding processes, playbooks, and best practices
Work independently with review at critical points, exercising evaluation, judgment, and interpretation to select the right course of action across a portfolio of concurrent projects
Serve as the "quarterback" during the implementation period to ensure all stakeholders' needs are being met

What we offer

Comprehensive health plans
a 401k program
commuter benefits
professional development
parental leave
flexible time off policy
robust online onboarding program
biweekly all hands meetings
a variety of internal virtual events

Manager, Mid-Market Sales

Notion is transitioning from ‘start-up’ to ‘scale-up’. The AMER region currently...

Location

United States , New York

Salary:

260000.00 - 330000.00 USD / Year

Notion

Expiration Date

Until further notice

Requirements

Inspired by our mission: to help you build beautiful tools for your life’s work
3.5+ years experience as a direct sales leader/manager
Strong track record of achieving sales targets across teams and individually
Skilled in managing and coaching through the full sales cycle from prospecting to closing
Strong recognized leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports
Comfortable with the ambiguity and pace of iteration of an early-stage startup
Growth mindset and thrive in the building stage of a nascent team
View setbacks as learning opportunities, not failures
High EQ and exceptional interpersonal skills, ability to manage influence through persuasion, negotiation, and consensus building
Analytical mindset and enjoy problem solving as part of a regional leadership team

Job Responsibility

Work directly with the AMER New Business Sales Leader in creating a strategy to develop net new revenue in the Mid-Market segment for Notions business products in the AMER region
Partnering with regional leaders across Sales Strategy, Marketing and Sales Development teams to plan territory mapping and pipeline development programs
Partner with the Customer Success and Solutions Engineering teams to onboard new customers and honing our customer journey to set new customers up for longer term success with Notion
Recruit, develop and lead a team of new business Account Executives, overseeing day-to-day activity while setting clear expectations and managing performance goals
Work closely with our Product, Marketing and Commercial leadership teams to drive insight in to Ideal Customer Profile
Help build the foundations of Sales at Notion: As an early member of our sales org, you'll be instrumental in helping define our sales assisted motions

What we offer

Highly competitive cash compensation, equity, and benefits

Fulltime

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Customer Onboarding Manager, Mid-Market

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