Customer Onboarding Manager, Mid-Market Job at Deel

Mid-Market Sales Manager

The role involves the development and management of a sales organisation for the...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5-8+ years experience in Sales & 3+ years of management experience
Strong track record of success
Motivated and inspired to coach, enable, and mentor selling professionals
Experience leading and coaching through value-driven and solution-oriented sales cycles
Comfortable building and managing relationships with senior stakeholders
Experience in consultative selling approach defining business outcome a value definition
You are someone who wants to challenge the traditional Sales Model and optimise sales processes
Motivated and inspired to coach, enable, and mentor selling professionals

Job Responsibility

Lead and manage a team of Mid-Market sellers, developing customised sales strategies and plan for the UK Market
Develop and implement strategic sales plans and programs to reach and expand market share in the Mid-Market segment
Provide mentorship, coaching, and guidance to your team helping them develop their skills and achieving their team targets
Set performance goals and metrics for the sales team and monitoring their progress towards meeting these goals
Recruit, hire, and onboard new Account Executives
Collaborate with internal teams at regional and corporate levels: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve sales processes and enhance overall customer satisfaction
Analyse sales data and market trends to identify opportunities for growth and improvement
Conduct regular performance evaluations and provide feedback to the sales team to drive continuous improvement
Stay informed about industry trends, competitor activities, and market dynamics within the enterprise segment

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Mid-Market Customer Success Manager

Our Mid Market Customer Success Managers (MM CSMs) work with customers post-sale...

Location

United States

Salary:

76800.00 - 101760.00 USD / Year

Articulate

Expiration Date

Until further notice

Requirements

5+ years experience working in a customer-facing account management, sales or customer success role
A strong understanding of customer success
Experience managing a book of 100+ customer accounts
Proven ability to manage complex renewals, including commercial conversations and negotiation
A customer-centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions
Experience creating and upleveling strategic relationships with key stakeholders
Demonstrated ownership of the entire customer lifecycle, including onboarding, expansion, and retention
Ability to prioritize a large but strategic book
Excellent critical-thinking skills
High commercial acumen and strong discovery skills

Job Responsibility

Effectively manage a book of our mid-market customers (typically ~250-300)
Ensure a seamless customer experience throughout the entire life cycle – from onboarding through engagement and renewal
Proactively drive customer adoption and mitigate retention risk
Confidently navigate procurement, commercial terms, and contract negotiations, leading to on-time renewals that maximize net revenue retention
Increase customer retention by conducting effective check-ins, kick-off calls, and business reviews
Accurately forecast renewal revenue for current and future quarters
Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion
Lead account planning efforts in collaboration with Sales to define joint customer success strategies
Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
Identify opportunities for revenue growth and product expansion in the form of Customer Success Qualified Leads (CSQLs)

What we offer

This position is bonus-eligible
Articulate also offers a robust suite of benefits

Fulltime

Mid-Market Account Manager

We’re looking for a strategic and driven Italian speaking Mid-Market Account Man...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

2+ years of experience in enterprise sales or customer success, managing complex client relationships
Proven track record of exceeding sales targets
Skilled in prospecting, responding to inbound requests, and delivering demos
Experience in HR consulting, leadership development, or L&D is highly desirable
Strong networking and communication skills, with the ability to engage senior stakeholders
Creative in identifying target personas and crafting personalized outreach
Comfortable being “in the market” with clients and driving engagement
Tech-savvy with CRM experience (Salesforce preferred)
Italian language skills required

Job Responsibility

Manage a global portfolio of mid-market accounts, leading all sales efforts from initial qualification through to contracting
Identify key personas within target accounts and craft tailored messaging that resonates
Connect EZRA’s solutions to client goals, clearly articulating value and differentiating us from competitors
Set account strategies, map contacts, and develop a deep understanding of client objectives
Achieve and exceed sales OKRs and quotas while driving growth opportunities
Oversee renewals and partner on expansion sales by delivering an outstanding customer experience
Maintain accurate pipeline management and forecasting in Salesforce
Project manage onboarding from contract close to launch, collaborating with internal teams and advising on best practices for adoption
Serve as the primary point of contact for client partners, including regular touchpoints and quarterly/annual reviews

What we offer

Your Own World-class coach to help you grow personally and professionally
Coaching for Friends and family
Charity Days to support the causes close to your heart
Learning Budget to fuel your curiosity
Weekly Wellbeing Hour just for you
Regional benefits flex to fit your location and lifestyle
A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too

Fulltime

Mid-Market Sales Leader

As a mid-market second-line sales leader, you will oversee a team dedicated to a...

Location

Germany , Munich

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Fluent in German and English
10+ years experience in SaaS cloud sales
5+ years experience as a second line people manager
strong track record of success
motivated and inspired to coach, enable, and mentor selling professionals
experience leading and coaching through value-driven and solution-oriented sales cycles
comfortable building and managing relationships with senior stakeholders
experience in consultative selling defining business outcomes and value definition

Job Responsibility

Leading and managing a team of Mid-Market sales managers and their teams
developing customized sales strategies and plans for Germany, Switzerland and Austria
achieving sales targets and revenue goals within the Mid-Market segment
developing and implementing strategic sales plans to expand market share
providing mentorship and guidance to sales managers
setting performance goals and metrics for the sales team
recruiting, hiring, and onboarding new managers
collaborating with internal teams to streamline sales processes and enhance customer satisfaction
analyzing sales data and market trends to identify opportunities for growth
conducting regular performance evaluations

What we offer

Health and wellbeing resources
paid volunteer days

Fulltime

Mid-Market Account Executive

Bitwarden is expanding its sales footprint and is looking for a Mid-Market Accou...

Location

Salary:

Not provided

Bitwarden

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent work experience
4-8 years of outside high-tech IT sales experience
Experience at a high growth startup company is desirable
A proven track-record of driving continued partner growth and revenue
Knowledge and strong relationships with SMB and SME focused resellers and MSP partners within a multistate region
Ability to drive influence and build effective relationships with decision makers across all levels of partner organizations
Motivated and focused self-starter with strong leadership skills who can multitask, work independently or within a team
Exceptional communication skills including listening, writing and public speaking
Can work in a fast paced, start-up environment
An avid channel leader who knows how to teach, enable and motivate partners to find and close business

Job Responsibility

Effective prospecting and lead management building a 3-5X pipeline within your territory
Predominant focus on closing business in companies with between 51 and 1000 employees
Managing and reporting a sales pipeline within our CRM, bringing the visibility of the revenue accurately, quarterly
Territory planning and any sales support required
Focus on activities and opportunities delivering short term and long-term revenue
Effective and regular networking to attract and influence Partner sales and grow our Partner relationships
Use your existing relationships to recruit and onboarding new partners, get them to agree to engage in proactive demand generation activities
Maintain a regional partner plan mapping partner strengths (customer relationships, vertical focus, technology specialty) to accounts and target opportunities
Track and manage lead flow both inbound and outbound between partners and the Bitwarden Sales team. Proactively communicate with Bitwarden sales leaders on the channel pipeline and forecast
Work closely with marketing to deliver marketing events/programs/campaigns that create interest and awareness among partners’ customers. Build and execute joint partner business plans with measurable success

What we offer

Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations
Become an expert. You’ll get immersed in the prominent technology markets of security and open source software
We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world
Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development

Fulltime

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Customer Success Manager - North America

We are a global leader in Lead Generation and we power the growth of 200 clients...

Location

United States , Boston

Salary:

Not provided

Dolead

Expiration Date

Until further notice

Requirements

5+ years in Customer Success / Account Management with a sales‑driven mindset (upsell/cross‑sell ownership) in Adtech/Martech, Performance Marketing, or data‑driven SaaS
Proven ownership of mid‑market/enterprise accounts with executive stakeholders
strong negotiation and commercial acumen
You enjoy working with numbers and funnel analytics
bonus if you’ve used Looker / Tableau / Power BI
Comfortable presenting to clients regularly
concise written and verbal communication
Self‑motivated, proactive, and thrives in a fast‑paced environment
Fluent in English

Job Responsibility

Own senior client relationships
Build trust with Marketing, Sales, and Revenue Operations leaders
align on goals, working cadence, and how we’ll measure success
Create quarterly success plans
Tie to the client’s objectives and define a focused set of metrics—gross revenue retention (GRR), net revenue retention (NRR), and customer‑acquisition‑cost (CAC) payback—plus leading indicators like lead‑acceptance rate and marketing‑qualified‑to‑sales‑qualified conversion (MQL→SQL)
Make the funnel work end‑to‑end
Track cost per lead (CPL), lead quality, MQL, SQL, and pipeline
identify bottlenecks and coordinate fixes with Performance and RevOps
Accelerate onboarding
Target time‑to‑value (TTV) within 30 days

What we offer

Healthcare: AETNA: individual & family - medical, dental, and vision plan & retirement Plan
Holidays: Flexible vacation time to promote a healthy work-life balance
Remote policy: 2 days/week WFH (if you’re based in the Greater Boston area)
Multicultural environment: +13 nationalities globally
Culture: Fun company and team events

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