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Customer Onboarding Manager (Mid Market)

United States · Job Posted February 18, 2026
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Job Description

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

Job Responsibility

  • Onboard Mid Market Customers: Manage the onboarding process for a group of mid-market customers (6-100 shops), ensuring smooth implementation and adoption of Tekmetric software across all locations
  • Develop and Manage Rollout Plans: Build out and execute detailed rollout plans to ensure successful implementation across all shops, customizing the approach as needed to accommodate customer needs and business objectives
  • Customer Relationship Management: Develop strong, long-term relationships with key stakeholders at mid-market accounts. You’ll act as the primary point of contact for onboarding, ensuring customers receive ongoing support and guidance
  • Cross-Functional Collaboration: Work closely with the sales, customer success, operations, and product teams to coordinate efforts and share feedback for continuous improvement in the onboarding process
  • Implementation and Training: Provide detailed product demonstrations, implementation walkthroughs, and training to customers and their teams to help them understand how to use Tekmetric software efficiently
  • Data Migration Oversight: Manage and execute customer data migrations, ensuring accuracy and alignment with customer needs and expectations
  • Feedback Loop: Gather and synthesize feedback from customers to continually refine and improve the onboarding process. Share insights with the leadership team to shape future enhancements
  • Problem-Solving & Escalations: Proactively identify challenges during onboarding and find solutions to address them. When necessary, manage escalations and work with relevant teams to resolve complex issues

Requirements

  • 3-5 years of experience in Customer Onboarding, ideally in a SaaS or B2B environment
  • Proven Project Management Experience: Strong skills in managing multiple, concurrent projects, developing timelines, and executing detailed plans to meet deadlines
  • Relationship Building: Experience establishing and nurturing relationships with mid-market and enterprise-level clients, including executive-level stakeholders
  • Problem-Solving & Escalation Management: Ability to quickly identify issues and develop strategies for resolution, ensuring client satisfaction
  • Strong Communication Skills: Ability to clearly communicate technical information to non-technical stakeholders, ensuring clarity and effective implementation
  • Analytical Skills: Ability to analyze customer needs, use data to inform decisions, and optimize the onboarding process
  • Technical Proficiency: Familiarity with SaaS platforms, data migration processes, and systems integrations (preferred)
  • Bachelor’s Degree (Preferred)

Nice to have

Experience working with auto-repair shops or the automotive industry is a plus.

What we offer

  • Enjoy the flexibility of remote work
  • Competitive base salaries that reflect your value
  • Generous Paid Time Off
  • Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
  • Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families
  • Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
  • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best
  • After one year of employment, enjoy a $300 home office setup bonus
  • Keep growing with support for continuing education

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