Customer Onboarding Manager - Marketing Job at Tekmetric (Houston)

Mid-Market Customer Success Manager

Our Mid Market Customer Success Managers (MM CSMs) work with customers post-sale...

Location

United States

Salary:

76800.00 - 101760.00 USD / Year

Articulate

Expiration Date

Until further notice

Requirements

5+ years experience working in a customer-facing account management, sales or customer success role
A strong understanding of customer success
Experience managing a book of 100+ customer accounts
Proven ability to manage complex renewals, including commercial conversations and negotiation
A customer-centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions
Experience creating and upleveling strategic relationships with key stakeholders
Demonstrated ownership of the entire customer lifecycle, including onboarding, expansion, and retention
Ability to prioritize a large but strategic book
Excellent critical-thinking skills
High commercial acumen and strong discovery skills

Job Responsibility

Effectively manage a book of our mid-market customers (typically ~250-300)
Ensure a seamless customer experience throughout the entire life cycle – from onboarding through engagement and renewal
Proactively drive customer adoption and mitigate retention risk
Confidently navigate procurement, commercial terms, and contract negotiations, leading to on-time renewals that maximize net revenue retention
Increase customer retention by conducting effective check-ins, kick-off calls, and business reviews
Accurately forecast renewal revenue for current and future quarters
Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion
Lead account planning efforts in collaboration with Sales to define joint customer success strategies
Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
Identify opportunities for revenue growth and product expansion in the form of Customer Success Qualified Leads (CSQLs)

What we offer

This position is bonus-eligible
Articulate also offers a robust suite of benefits

Fulltime

Customer Success Manager I, Scale

As a Customer Success Manager for Scale Mid-Touch, you will work passionate star...

Location

Romania , Bucharest

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

1-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Experience in marketing, technology or a related industry with the intention of progressing your career in Customer Success
Exemplary written and verbal communication skills
Unparalleled follow up skills
Be a team player
High level of intellectual curiosity
Experience managing multiple accounts or projects simultaneously, building relationships and handling competing priorities
Excellent time management skills
Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc.)

Job Responsibility

Own customer renewal targets for accounts in your name
Partner with Account Managers and Account Executives to provide an excellent customer experience and to ensure commercial alignment and renewals
Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts
Advocate for your customers, providing product feedback ideas to contribute to our roadmap
Own product adoption across your book of Scale Mid-Touch customers, empowering them to use Braze effectively and see value from our product
Analyze your customers’ product adoption to identify opportunities and risks
Collaborate with the Onboarding & Integration Team and other partner teams to seamlessly transition clients from onboarding to ongoing activity
Be a point of escalation for Scale Mid-Touch customers’ strategy, product training, and non-technical support questions
Deliver product expertise through regular check-ins with your customers

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Onboarding Account Manager

In this role, you will partner with high-potential businesses to drive product a...

Location

Spain , Barcelona

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

BA/BS degree or equivalent work experience, with advanced studies in Marketing or Communications considered a plus
Native/fluent German and fluent (minimum B2) English language proficiency
At least 2 years of experience in sales or marketing, ideally in client-facing or high-stakes environments
Ability to work independently while meeting goals with limited supervision
Experience managing customer data and using CRM tools to support sales processes
Ability to use AI tools to enhance productivity and outreach strategies
Clear and effective communication skills across a variety of audiences
Comfortable presenting, writing professional content, and collaborating in team settings
Proactive, solution-oriented mindset with strong initiative
Ability to analyse competitors, understand market trends, and support strategic planning

Job Responsibility

Onboard a portfolio of new clients and act as a trusted advisor while developing high-performing PPC campaigns
Make outbound calls to promote and sell digital marketing services
Identify customer objectives and present tailored solutions that match their needs
Build strategic, results-driven campaigns designed for both immediate impact and sustained performance
Increase campaign spend and drive upselling opportunities
Maintain accurate and complete customer data within the CRM system
Manage a high volume of potential clients through daily phone outreach

What we offer

Competitive remuneration package
Full-time hybrid role (39 hours/week) based in Barcelona
Relocation package including flight ticket and accommodation during the 1st month of employment
Private health insurance coverage
Continuous training, certifications, and skill development opportunities

Fulltime

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Brazil , São Paulo

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Build great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Manager

The Customer Success Manager is a crucial ambassador for our clients. With a cor...

Location

Salary:

Not provided

Emplifi

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field
Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry
Demonstrated ability to build strong relationships and manage key customer accounts
Proficient understanding of digital marketing services such as social media, content marketing, etc.
Strong problem-solving skills and the ability to handle challenging client situations with grace
Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms
Excellent verbal and written communication skills

Job Responsibility

Serve as the primary point of contact for customers in the assigned named accounts
Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty
Understand customer objectives and align our services to achieve those goals
Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption
Collaborate with internal teams to expedite service delivery and meet onboarding timelines
Monitor client usage and product adoption rates
Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential
Address any adoption challenges with tailored solutions
Develop strategies to ensure high retention rates and manage the contract renewal process
Predict and address potential churn risks, implementing mitigation strategies as needed

What we offer

International, fast paced and rapidly growing environment
Chance to work with the world’s biggest brands at the CX tech leader
Agile and open-minded culture, with high levels of trust and flexibility
Opportunity for professional growth and development
Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
Benefits package including Medical, Dental, Vision & Life Coverage Options
Flexible Working Hours
Unlimited PTO
12 paid Holidays
2 Paid Community Service Days

Fulltime

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Canada , Toronto

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Manager II, Enterprise

At Braze, we have found our people. We’re a genuinely approachable, exceptionall...

Location

United States , Austin

Salary:

83700.00 - 100000.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a 'team player'
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention, and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Onboarding Account Manager

In this role, you will partner with high-potential businesses to drive product a...

Location

Spain , Barcelona

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

BA/BS degree or equivalent work experience, with advanced studies in Marketing or Communications considered a plus
Native/fluent Dutch and fluent (minimum B2) English language proficiency
At least 2 years of experience in sales or marketing, ideally in client-facing or high-stakes environments
Ability to work independently while meeting goals with limited supervision
Experience managing customer data and using CRM tools to support sales processes
Ability to use AI tools to enhance productivity and outreach strategies
Clear and effective communication skills across a variety of audiences
Comfortable presenting, writing professional content, and collaborating in team settings
Proactive, solution-oriented mindset with strong initiative
Ability to analyse competitors, understand market trends, and support strategic planning

Job Responsibility

Onboard a portfolio of new clients and act as a trusted advisor while developing high-performing PPC campaigns
Make outbound calls to promote and sell digital marketing services
Identify customer objectives and present tailored solutions that match their needs
Build strategic, results-driven campaigns designed for both immediate impact and sustained performance
Increase campaign spend and drive upselling opportunities
Maintain accurate and complete customer data within the CRM system
Manage a high volume of potential clients through daily phone outreach

What we offer

Competitive remuneration package
Full-time hybrid role (39 hours/week) based in Barcelona
Relocation package including flight ticket and accommodation during the 1st month of employment
Private health insurance coverage
Continuous training, certifications, and skill development opportunities

Fulltime

Customer Onboarding Manager - Marketing

Tekmetric

Location:
United States , Houston

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Onboarding Manager - Marketing

Mid-Market Customer Success Manager

Customer Success Manager I, Scale

Onboarding Account Manager

Customer Success Manager II

Customer Success Manager

Customer Success Manager II

Customer Success Manager II, Enterprise

Onboarding Account Manager

Customer Onboarding Manager - Marketing

Tekmetric

Location:United States , Houston

Category:-

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Onboarding Manager - Marketing

Mid-Market Customer Success Manager

Customer Success Manager I, Scale

Onboarding Account Manager

Customer Success Manager II

Customer Success Manager

Customer Success Manager II

Customer Success Manager II, Enterprise

Onboarding Account Manager

Location:
United States , Houston

Category:
-

Contract Type:
Not provided

Job Posted:
February 18, 2026