CrawlJobs Logo
360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Onboarding Executive

United Kingdom, Willerby · Job Posted January 06, 2026
Apply Position
Job Link Share

Job Description

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Onboarding Executive to support with customer orders that will require exception management. Could that be you? If so, can you drive order management efficiency, reduce overdue updates, optimise customer interactions, and contribute to growth? We’d love to hear how you can make an impact in this role.

Job Responsibility

  • Liaising with internal and external teams to understand reason for exception and progressing through to next step
  • Identify and co-ordinate the resource required to resolve exception and fulfill customer order
  • Respond to inbound customer queries on order status and next steps
  • Strong customer focus with a commitment to delivering excellent service and ensuring customer satisfaction

Requirements

  • Experience liaising with customers and coordinating multiple delivery teams, ensuring seamless collaboration and efficiency
  • Excellent communication skills, allowing you to convey information clearly and professionally to both customers and internal teams
  • Strong organisational skills, effectively managing multiple tasks, priorities, and deadlines with attention to detail
  • Must have the right to work in the UK

What we offer

  • Pension – 5% employer / 5% employee contribution
  • Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts
  • 25 days annual leave + bank holidays, your birthday, house move and wedding day off
  • Option to buy or sell up to 5 additional days annual leave
  • Enhanced Paternity/Maternity/Adoption leave
  • High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc
  • Free Parking on site
  • Regular ‘Lunch & Learns’
  • Social Events – Summer and End of Year parties etc
  • Customer Obsessed Awards - Regular opportunities to win
360 Resourcing Solutions - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Onboarding Executive

8 matching positions

Customer Onboarding Executive

We’re looking for a Customer Onboarding Executive to support with customer order...
Location
Location
United Kingdom , Willerby
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience liaising with customers and coordinating multiple delivery teams, ensuring seamless collaboration and efficiency
  • Excellent communication skills, allowing you to convey information clearly and professionally to both customers and internal teams
  • Strong organisational skills, effectively managing multiple tasks, priorities, and deadlines with attention to detail
  • You must have the right to work in the UK
Job Responsibility
Job Responsibility
  • Liaising with internal and external teams to understand reason for exception and progressing through to next step
  • Identify and co-ordinate the resource required to resolve exception and fulfill customer order
  • Respond to inbound customer queries on order status and next steps
  • Strong customer focus with a commitment to delivering excellent service and ensuring customer satisfaction
  • Drive order management efficiency, reduce overdue updates, optimise customer interactions, and contribute to growth
What we offer
What we offer
  • Pension – 5% employer / 5% employee contribution
  • Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts
  • 25 days annual leave + bank holidays, your birthday, house move and wedding day off
  • Option to buy or sell up to 5 additional days annual leave
  • Enhanced Paternity/Maternity/Adoption leave
  • High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc
  • Free Parking on site
  • Regular ‘Lunch & Learns’
  • Social Events – Summer and End of Year parties etc
  • Customer Obsessed Awards - Regular opportunities to win
  • Fulltime
Read More
Arrow Right

Customer Onboarding Executive

As a Customer Onboarding Executive, you should be a smart and outgoing individua...
Location
Location
United States
Salary
Salary:
Not provided
mews.com Logo
Mews
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 years hospitality technology experience - ideally hands-on work with PMS, POS, or similar systems in hotels or SaaS companies
  • Customer support or onboarding background - experience managing multiple clients, hitting SLAs, and working with ticketing/live chat systems
  • Higher education preferably in Hotel Management, IT, Travel Business, or related field is a plus
  • Strong organizational skills - you can juggle 30+ clients while maintaining attention to detail and meeting deadlines
  • Proactive problem-solving mindset - you spot patterns, escalate trends, and contribute to continuous improvements
  • Fluency in English and Gujarati
  • To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
Job Responsibility
Job Responsibility
  • Lead small and medium value clients through the Onboarding process
  • Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
  • Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat
  • Proactively contact customers by phone to re-engage them and guide them through the onboarding process
  • Use appropriate tools and systems to efficiently manage high volumes of customer interactions
  • Identify customer trends, gather insights, and share feedback to help improve the overall customer experience
  • Ensure existing training programs meet and/or exceed customer needs
  • Coordinate/facilitate ad hoc (online) training sessions during the onboarding process
What we offer
What we offer
  • Participation in our company share program
  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
  • Unlimited paid holiday
  • Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
  • Relocation options available after 1 year
  • Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
  • Flexible, hybrid working options
  • One-off home office setup budget to make your workspace your own
  • Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)
  • Regional healthcare coverage
  • Fulltime
Read More
Arrow Right

Customer Onboarding Executive - German

As a Customer Onboarding Executive, you should be a smart and outgoing individua...
Location
Location
Spain
Salary
Salary:
Not provided
mews.com Logo
Mews
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in Spanish and German
  • Located in Spain
  • 1-3 years hospitality technology experience - ideally hands-on work with PMS, POS, or similar systems in hotels or SaaS companies
  • Customer support or onboarding background - experience managing multiple clients, hitting SLAs, and working with ticketing/live chat systems
  • Higher education preferably in Hotel Management, IT, Travel Business, or related field is a plus
  • Strong organizational skills - you can juggle 30+ clients while maintaining attention to detail and meeting deadlines
  • Proactive problem-solving mindset - you spot patterns, escalate trends, and contribute to continuous improvements
Job Responsibility
Job Responsibility
  • Lead small and medium value clients through the Onboarding process
  • Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
  • Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat
  • Proactively contact customers by phone to re-engage them and guide them through the onboarding process
  • Use appropriate tools and systems to efficiently manage high volumes of customer interactions
  • Identify customer trends, gather insights, and share feedback to help improve the overall customer experience
  • Ensure existing training programs meet and/or exceed customer needs
  • Coordinate/facilitate ad hoc (online) training sessions during the onboarding process
What we offer
What we offer
  • Participation in our company share program
  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
  • Unlimited paid holiday (yes, really)
  • Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
  • Relocation options available after 1 year
  • Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
  • Flexible, hybrid working options
  • One-off home office setup budget to make your workspace your own
  • Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)
Read More
Arrow Right

Customer Onboarding (Programme) Manager

Customer Onboarding (Programme) Manager at Ciphr. Lead end-to-end project delive...
Location
Location
United Kingdom , Reading
Salary
Salary:
Not provided
ciphr.com Logo
Ciphr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience (around 5+ years) leading complex, customer-facing HCM, payroll or HR technology implementations in enterprise environments
  • Recognised qualification (PRINCE2 Practitioner, PMP, MSP, APM PMQ or equivalent) and fluent across waterfall, agile and hybrid delivery approaches
  • Credible at executive level, with strong commercial acumen, budget ownership and the gravitas to chair steering committees and lead difficult conversations
  • Calm under pressure, highly analytical, and able to lead the recovery of challenged programmes
Job Responsibility
Job Responsibility
  • Lead the end-to-end delivery of complex, multi-phase and multi-product implementations spanning multiple Ciphr products, building robust project plans that reflect commercial commitments and customer outcomes
  • Lead matrixed delivery teams across consulting, technical, integration, data migration and partner workstreams, ensuring all parties are clear on their responsibilities, dependencies and timelines
  • Build and maintain executive-level customer relationships, acting as the primary point of accountability for HR Directors, CHROs, CFOs, CIOs and steering committee members
  • Own the financial health of the project, including revenue recognition, scope and change control, margin protection and accurate forecasting throughout the lifecycle
  • Proactively identify and manage risks, issues and dependencies across all workstreams
  • lead steering committees, executive reviews and customer escalations
What we offer
What we offer
  • 30 days annual leave plus bank holidays
  • Family National Trust Membership
  • Birthday day off
  • Religious holiday swap
  • Family forming support - e.g., time off for family forming appointments or to support your partner
  • Enhanced maternity and paternity leave
  • Work from Anywhere for 4 weeks per year
  • Volunteering days for 2 days per year
  • Cycle to work scheme
  • Pension
  • Fulltime
Read More
Arrow Right

Director, Customer Onboarding and Partnership

Location
Location
United States , O Fallon
Salary
Salary:
151000.00 - 249000.00 USD / Year
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in fraud management within card payments and transaction processing, including authentication and authorization
  • Strong understanding of payment scheme rules
  • Direct experience working with acquirers on merchant fraud and compliance with Mastercard standards
  • Experience selling tools and solutions related to fraud prevention, compliance, and merchant risk management
  • Familiarity with regulatory requirements and best practices in the North American market for high-risk merchants
  • Ability to travel (50%+) within the NAM region as needed for customer engagement, training, and industry events
  • Demonstrated leadership in managing high-risk portfolios and specialty merchant categories
  • Proven track record in regulatory engagement and industry collaboration
  • Experience in change management and adapting to evolving payment industry trends
  • Bachelor’s degree
Job Responsibility
Job Responsibility
  • Deliver comprehensive training sessions for Acquirers on Specialty Merchant requirements to ensure compliance and operational excellence
  • Educate acquirers on identifying and managing fraudulent merchants, including risk assessment and appropriate mitigation strategies
  • Provide expertise in specialty merchant risk management, supporting acquirers in adapting to new risk signals and regulatory changes
  • Design internal and external reports to identify areas of poor performance and prioritize urgent remediation
  • Engage directly with customers to address performance issues, including rule violations and compliance breaches
  • Work with internal stakeholders to optimize specialty merchant program (expanding categories, identifying missing registrations, maintaining standards.)
  • Lead initiatives in fraud prevention by providing up-to-date guidance on industry trends, emerging threats, and effective countermeasures
  • Monitor ongoing compliance with Mastercard standards, ensuring acquirers uphold high standards in fraud prevention and merchant management
What we offer
What we offer
  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement
  • Fulltime
Read More
Arrow Right

Customer Onboarding Specialist

As our next Customer Onboarding Specialist, you won’t just be showing customers ...
Location
Location
Brazil , São Paulo
Salary
Salary:
Not provided
activecampaign.com Logo
ActiveCampaign
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of hands-on experience in SaaS onboarding, implementation, or consultative customer-facing roles, with a proven track record of driving early customer value
  • Native Spanish (written and spoken) is required to effectively lead consultations across our diverse LATAM and global customer base
  • Native or Fluent Portuguese and English is a significant advantage for deeply supporting our customers
  • Experience with Marketing or Sales Automation platforms (ActiveCampaign preferred
  • HubSpot, Mailchimp, or similar tools are highly valued)
  • Familiarity with the WhatsApp and Meta ecosystem and platforms (Wati, Blip, HyperFlow, Manychat, etc.) to help customers navigate regional communication trends
  • An AI-Forward mindset, with comfort using AI tools to streamline daily workflows and a passion for helping customers adopt new technology
  • Exceptional project management skills, with the ability to manage a high volume of accounts while maintaining a consultative, solution-oriented approach
  • A customer-outcome obsession, with the talent to simplify complex technical concepts into clear, actionable recommendations for business owners and marketers
Job Responsibility
Job Responsibility
  • Own a defined Book of Business of new customers, acting as their primary strategic advisor and project manager throughout the high-impact onboarding window
  • Lead consultative discovery sessions to deeply understand customer lifecycles and tech stacks, distilling complex business goals into simple, measurable onboarding milestones
  • Design and execute scoped implementation workstreams, including migrations and integrations, while coordinating closely with internal Solutions, CX, and Partner teams
  • Harness AI-forward tools like Glean to prepare for high-level consultations, summarize key decisions, and build mutual success plans that keep projects moving at pace
  • Proactively manage portfolio health by using data signals to identify risks or expansion opportunities, ensuring a seamless handover to long-term Account Management
  • Advocate for the LATAM customer voice by feeding insights back to Product and Enablement teams to improve playbooks and the localized user experience
  • Introduce cutting-edge Active Intelligence features to customers, showing them how AI can accelerate their own adoption and scale their business results
What we offer
What we offer
  • Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm
  • Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
  • Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance
  • Total Rewards: Meal vouchers for office lunches, a home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years
  • Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support
  • Fulltime
Read More
Arrow Right

Onboarding Executive

We are looking for a highly organized and client-focused Onboarding Executive to...
Location
Location
Salary
Salary:
Not provided
foras.ps Logo
Foras.ps
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in English and Arabic (spoken and written)
  • Bachelor in Management Information Systems, Computer Science, Information Technology or any related field
  • Previous experience in SaaS or e-commerce product management tool onboarding
  • Previous experience of software product onboarding and development workflows
  • Previous experience as an online seller or VA to sellers an advantage
  • Excellent communication and presentation skills
  • Professional, well-presented, and confident in client-facing interactions
  • Strong organizational skills with attention to detail
  • Ability to explain technical processes clearly to non-technical users
  • Customer-focused mindset with a proactive and solution-oriented approach
Job Responsibility
Job Responsibility
  • Manage and deliver end-to-end onboarding calls and workflows for new clients
  • Guide clients through channel integrations, Sellenvo's features, setup processes, and best practices
  • Act as the main point of contact for clients during onboarding, handling integrations, questions and issue resolution
  • Build strong client relationships and ensure a positive onboarding experience
  • Maintain accurate records of onboarding progress, communications, and milestones
  • Collaborate with internal teams to ensure seamless product delivery and client success
  • Identify opportunities to improve onboarding processes and client experience, as well as cross-sell other Sellenvo services
What we offer
What we offer
  • Opportunity to work with fast-growing brands (Sellenvo & ListaPro)
  • Collaborative and supportive team environment
  • Flexible working arrangements (if applicable)
  • Career growth and development opportunities with a growing organization
Read More
Arrow Right

Executive - Customer Success

We are looking for an intern to support customer lifecycle management and user e...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
arkinfo.in Logo
ARK Infosolutions Pvt. Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic understanding of Chaos as a brand and its visualization tools
  • Familiarity with Enscape software and real-time visualization workflows
  • Good communication and coordination skills
  • Ability to interact with users and support training / onboarding sessions
  • Candidate must bring their own laptop
Job Responsibility
Job Responsibility
  • Manage and track welcome kit distribution for new customers
  • Conduct CLM calling cycles (Cycle 1 & Cycle 2) for customer engagement and follow-ups
  • Maintain CRM updates and customer interaction records
  • Assist in preparing beginner-level documentation and knowledge resources for users
  • Support basic onboarding or training sessions for new Enscape users
  • Coordinate with internal teams for customer engagement and support activities
  • Fulltime
Read More
Arrow Right