Customer Onboarding Executive Job at 360 Resourcing Solutions (Willerby)

Customer Onboarding Executive

As a Customer Onboarding Executive, you should be a smart and outgoing individua...

Location

United States

Salary:

Not provided

Mews

Expiration Date

Until further notice

Requirements

1-3 years hospitality technology experience - ideally hands-on work with PMS, POS, or similar systems in hotels or SaaS companies
Customer support or onboarding background - experience managing multiple clients, hitting SLAs, and working with ticketing/live chat systems
Higher education preferably in Hotel Management, IT, Travel Business, or related field is a plus
Strong organizational skills - you can juggle 30+ clients while maintaining attention to detail and meeting deadlines
Proactive problem-solving mindset - you spot patterns, escalate trends, and contribute to continuous improvements
Fluency in English and Gujarati
To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.

Job Responsibility

Lead small and medium value clients through the Onboarding process
Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat
Proactively contact customers by phone to re-engage them and guide them through the onboarding process
Use appropriate tools and systems to efficiently manage high volumes of customer interactions
Identify customer trends, gather insights, and share feedback to help improve the overall customer experience
Ensure existing training programs meet and/or exceed customer needs
Coordinate/facilitate ad hoc (online) training sessions during the onboarding process

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)
Regional healthcare coverage

Fulltime

Customer Onboarding Executive

We’re Quickline, and we believe everyone deserves great internet. Whoever you ar...

Location

United Kingdom , Willerby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience liaising with customers and coordinating multiple delivery teams, ensuring seamless collaboration and efficiency
Excellent communication skills, allowing you to convey information clearly and professionally to both customers and internal teams
Strong organisational skills, effectively managing multiple tasks, priorities, and deadlines with attention to detail
Must have the right to work in the UK

Job Responsibility

Liaising with internal and external teams to understand reason for exception and progressing through to next step
Identify and co-ordinate the resource required to resolve exception and fulfill customer order
Respond to inbound customer queries on order status and next steps
Strong customer focus with a commitment to delivering excellent service and ensuring customer satisfaction

What we offer

Pension – 5% employer / 5% employee contribution
Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts
25 days annual leave + bank holidays, your birthday, house move and wedding day off
Option to buy or sell up to 5 additional days annual leave
Enhanced Paternity/Maternity/Adoption leave
High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc
Free Parking on site
Regular ‘Lunch & Learns’
Social Events – Summer and End of Year parties etc
Customer Obsessed Awards - Regular opportunities to win

Fulltime

Customer Onboarding Executive - German

As a Customer Onboarding Executive, you should be a smart and outgoing individua...

Location

Spain

Salary:

Not provided

Mews

Expiration Date

Until further notice

Requirements

Fluency in Spanish and German
Located in Spain
1-3 years hospitality technology experience - ideally hands-on work with PMS, POS, or similar systems in hotels or SaaS companies
Customer support or onboarding background - experience managing multiple clients, hitting SLAs, and working with ticketing/live chat systems
Higher education preferably in Hotel Management, IT, Travel Business, or related field is a plus
Strong organizational skills - you can juggle 30+ clients while maintaining attention to detail and meeting deadlines
Proactive problem-solving mindset - you spot patterns, escalate trends, and contribute to continuous improvements

Job Responsibility

Lead small and medium value clients through the Onboarding process
Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat
Proactively contact customers by phone to re-engage them and guide them through the onboarding process
Use appropriate tools and systems to efficiently manage high volumes of customer interactions
Identify customer trends, gather insights, and share feedback to help improve the overall customer experience
Ensure existing training programs meet and/or exceed customer needs
Coordinate/facilitate ad hoc (online) training sessions during the onboarding process

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday (yes, really)
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)

Customer Onboarding (Programme) Manager

Customer Onboarding (Programme) Manager at Ciphr. Lead end-to-end project delive...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Proven experience (around 5+ years) leading complex, customer-facing HCM, payroll or HR technology implementations in enterprise environments
Recognised qualification (PRINCE2 Practitioner, PMP, MSP, APM PMQ or equivalent) and fluent across waterfall, agile and hybrid delivery approaches
Credible at executive level, with strong commercial acumen, budget ownership and the gravitas to chair steering committees and lead difficult conversations
Calm under pressure, highly analytical, and able to lead the recovery of challenged programmes

Job Responsibility

Lead the end-to-end delivery of complex, multi-phase and multi-product implementations spanning multiple Ciphr products, building robust project plans that reflect commercial commitments and customer outcomes
Lead matrixed delivery teams across consulting, technical, integration, data migration and partner workstreams, ensuring all parties are clear on their responsibilities, dependencies and timelines
Build and maintain executive-level customer relationships, acting as the primary point of accountability for HR Directors, CHROs, CFOs, CIOs and steering committee members
Own the financial health of the project, including revenue recognition, scope and change control, margin protection and accurate forecasting throughout the lifecycle
Proactively identify and manage risks, issues and dependencies across all workstreams
lead steering committees, executive reviews and customer escalations

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

Director, Customer Onboarding and Partnership

Location

United States , O Fallon

Salary:

151000.00 - 249000.00 USD / Year

Mastercard

Expiration Date

Until further notice

Requirements

Extensive experience in fraud management within card payments and transaction processing, including authentication and authorization
Strong understanding of payment scheme rules
Direct experience working with acquirers on merchant fraud and compliance with Mastercard standards
Experience selling tools and solutions related to fraud prevention, compliance, and merchant risk management
Familiarity with regulatory requirements and best practices in the North American market for high-risk merchants
Ability to travel (50%+) within the NAM region as needed for customer engagement, training, and industry events
Demonstrated leadership in managing high-risk portfolios and specialty merchant categories
Proven track record in regulatory engagement and industry collaboration
Experience in change management and adapting to evolving payment industry trends
Bachelor’s degree

Job Responsibility

Deliver comprehensive training sessions for Acquirers on Specialty Merchant requirements to ensure compliance and operational excellence
Educate acquirers on identifying and managing fraudulent merchants, including risk assessment and appropriate mitigation strategies
Provide expertise in specialty merchant risk management, supporting acquirers in adapting to new risk signals and regulatory changes
Design internal and external reports to identify areas of poor performance and prioritize urgent remediation
Engage directly with customers to address performance issues, including rule violations and compliance breaches
Work with internal stakeholders to optimize specialty merchant program (expanding categories, identifying missing registrations, maintaining standards.)
Lead initiatives in fraud prevention by providing up-to-date guidance on industry trends, emerging threats, and effective countermeasures
Monitor ongoing compliance with Mastercard standards, ensuring acquirers uphold high standards in fraud prevention and merchant management

What we offer

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

Fulltime

Customer Onboarding Specialist

As our next Customer Onboarding Specialist, you won’t just be showing customers ...

Location

Brazil , São Paulo

Salary:

Not provided

ActiveCampaign

Expiration Date

Until further notice

Requirements

2+ years of hands-on experience in SaaS onboarding, implementation, or consultative customer-facing roles, with a proven track record of driving early customer value
Native Spanish (written and spoken) is required to effectively lead consultations across our diverse LATAM and global customer base
Native or Fluent Portuguese and English is a significant advantage for deeply supporting our customers
Experience with Marketing or Sales Automation platforms (ActiveCampaign preferred
HubSpot, Mailchimp, or similar tools are highly valued)
Familiarity with the WhatsApp and Meta ecosystem and platforms (Wati, Blip, HyperFlow, Manychat, etc.) to help customers navigate regional communication trends
An AI-Forward mindset, with comfort using AI tools to streamline daily workflows and a passion for helping customers adopt new technology
Exceptional project management skills, with the ability to manage a high volume of accounts while maintaining a consultative, solution-oriented approach
A customer-outcome obsession, with the talent to simplify complex technical concepts into clear, actionable recommendations for business owners and marketers

Job Responsibility

Own a defined Book of Business of new customers, acting as their primary strategic advisor and project manager throughout the high-impact onboarding window
Lead consultative discovery sessions to deeply understand customer lifecycles and tech stacks, distilling complex business goals into simple, measurable onboarding milestones
Design and execute scoped implementation workstreams, including migrations and integrations, while coordinating closely with internal Solutions, CX, and Partner teams
Harness AI-forward tools like Glean to prepare for high-level consultations, summarize key decisions, and build mutual success plans that keep projects moving at pace
Proactively manage portfolio health by using data signals to identify risks or expansion opportunities, ensuring a seamless handover to long-term Account Management
Advocate for the LATAM customer voice by feeding insights back to Product and Enablement teams to improve playbooks and the localized user experience
Introduce cutting-edge Active Intelligence features to customers, showing them how AI can accelerate their own adoption and scale their business results

What we offer

Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm
Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance
Total Rewards: Meal vouchers for office lunches, a home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years
Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support

Fulltime

Onboarding Executive

We are looking for a highly organized and client-focused Onboarding Executive to...

Location

Salary:

Not provided

Foras.ps

Expiration Date

Until further notice

Requirements

Fluent in English and Arabic (spoken and written)
Bachelor in Management Information Systems, Computer Science, Information Technology or any related field
Previous experience in SaaS or e-commerce product management tool onboarding
Previous experience of software product onboarding and development workflows
Previous experience as an online seller or VA to sellers an advantage
Excellent communication and presentation skills
Professional, well-presented, and confident in client-facing interactions
Strong organizational skills with attention to detail
Ability to explain technical processes clearly to non-technical users
Customer-focused mindset with a proactive and solution-oriented approach

Job Responsibility

Manage and deliver end-to-end onboarding calls and workflows for new clients
Guide clients through channel integrations, Sellenvo's features, setup processes, and best practices
Act as the main point of contact for clients during onboarding, handling integrations, questions and issue resolution
Build strong client relationships and ensure a positive onboarding experience
Maintain accurate records of onboarding progress, communications, and milestones
Collaborate with internal teams to ensure seamless product delivery and client success
Identify opportunities to improve onboarding processes and client experience, as well as cross-sell other Sellenvo services

What we offer

Opportunity to work with fast-growing brands (Sellenvo & ListaPro)
Collaborative and supportive team environment
Flexible working arrangements (if applicable)
Career growth and development opportunities with a growing organization

Executive - Customer Success

We are looking for an intern to support customer lifecycle management and user e...

Location

India , Bangalore

Salary:

Not provided

ARK Infosolutions Pvt. Ltd.

Expiration Date

Until further notice

Requirements

Basic understanding of Chaos as a brand and its visualization tools
Familiarity with Enscape software and real-time visualization workflows
Good communication and coordination skills
Ability to interact with users and support training / onboarding sessions
Candidate must bring their own laptop

Job Responsibility

Manage and track welcome kit distribution for new customers
Conduct CLM calling cycles (Cycle 1 & Cycle 2) for customer engagement and follow-ups
Maintain CRM updates and customer interaction records
Assist in preparing beginner-level documentation and knowledge resources for users
Support basic onboarding or training sessions for new Enscape users
Coordinate with internal teams for customer engagement and support activities

Fulltime

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Customer Onboarding Executive

Job Description

Job Responsibility

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