CrawlJobs Logo

Customer Onboarding Executive - German

Spain · Job Posted April 24, 2026
Apply Position
Job Link Share

Job Description

As a Customer Onboarding Executive, you should be a smart and outgoing individual who loves teaching, supporting & all things hospitality related. We would prefer if you had some experience in any of the hotel, travel or global distribution industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues. You are excited to engage our small to medium clients in order to test your skills in the large and diverse world of hospitality. You have proven you can manage relationships with smaller clients while ensuring their success and improving their Mews product usage. Or, similar experience in the world of hospitality.

Job Responsibility

  • Lead small and medium value clients through the Onboarding process
  • Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
  • Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat
  • Proactively contact customers by phone to re-engage them and guide them through the onboarding process
  • Use appropriate tools and systems to efficiently manage high volumes of customer interactions
  • Identify customer trends, gather insights, and share feedback to help improve the overall customer experience
  • Ensure existing training programs meet and/or exceed customer needs
  • Coordinate/facilitate ad hoc (online) training sessions during the onboarding process

Requirements

  • Fluency in Spanish and German
  • Located in Spain
  • 1-3 years hospitality technology experience - ideally hands-on work with PMS, POS, or similar systems in hotels or SaaS companies
  • Customer support or onboarding background - experience managing multiple clients, hitting SLAs, and working with ticketing/live chat systems
  • Higher education preferably in Hotel Management, IT, Travel Business, or related field is a plus
  • Strong organizational skills - you can juggle 30+ clients while maintaining attention to detail and meeting deadlines
  • Proactive problem-solving mindset - you spot patterns, escalate trends, and contribute to continuous improvements

Nice to have

  • Additional European languages (French, Spanish, Italian)
  • Experience with Mews or other cloud PMS systems
  • Project management certifications
  • Background in scaled customer success operations

What we offer

  • Participation in our company share program
  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
  • Unlimited paid holiday (yes, really)
  • Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
  • Relocation options available after 1 year
  • Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
  • Flexible, hybrid working options
  • One-off home office setup budget to make your workspace your own
  • Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Customer Onboarding Executive - German

8 matching positions

German Speaking Senior Marketing Executive

Our client is a European leader in wireless intercom and access control solution...
Location
Location
United Kingdom , London
Salary
Salary:
37000.00 - 40000.00 GBP / Year
eurolondon.com Logo
Euro London Appointments
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native or fluent German speaker
  • 8+ years’ experience in B2B, product-led or channel-driven environments
  • Strong understanding of market dynamics and customer needs
  • Experience in technical or product-driven environments (SaaS, proptech, access control, electrical solutions, etc.)
  • Comfortable working with a high level of autonomy and accountability
  • Can connect product capabilities, market reality and customer needs
  • Identifies problems and proposes solutions — not just executes tasks
  • Takes strong ownership of market performance and product adoption
Job Responsibility
Job Responsibility
  • Activate and execute the European go-to-market strategy within the German market
  • Drive market adoption, delivering local activations, and continuously improving performance through strong market insight
  • Execute the European go-to-market strategy within the German market
  • Deploy campaigns, content and activation plans locally
  • Adapt central assets using the 80/20 model (central frameworks + local optimisation)
  • Support local marketing initiatives, including events and field activations, as needed
  • Drive adoption of the company’s solutions across the German market
  • Identify and address barriers to awareness, onboarding and usage
  • Ensure local activations support scalable and sustainable adoption
  • Monitor competitors, market trends and local dynamics
What we offer
What we offer
  • Fixed salary + performance-based bonus
  • Travel allowance
  • Health benefits package
  • Willing to travel (~30%) across Germany, France and other European countries, when required
  • Fulltime
Read More
Arrow Right

Enterprise Account Executive, Advertising Technology Solutions

About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace i...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
mirakl.com Logo
Mirakl
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven sales track record in Ad-tech, retail media or SaaS solutions with consistent over-achievement against quota
  • Deep understanding of the marketplace and advertising ecosystem including DSPs, ad servers, APIs, and data-driven advertising solutions
  • Demonstrated ability to prioritise pipeline and accelerate sales cycles to meet quarterly targets
  • Experience navigating business sales situations requiring ROI demonstration and solution-selling approaches
  • Strong negotiation and influencing skills with experience building relationships across multiple stakeholder levels
  • English: C2 level (required)
  • German, French or Dutch is a plus
Job Responsibility
Job Responsibility
  • Develop and execute a go-to-market sales strategy for Mirakl Ads across your EMEA territory, owning quota attainment through a structured, repeatable approach to new customer acquisition within retailer and marketplace operator
  • Manage the full end-to-end sales cycle (typically 5 to 9 months) across all stages: prospecting and outbound engagement, discovery and business case development, technical validation with the solution engineering team, commercial negotiation with procurement and legal, and contract closure
  • Build deep expertise in Mirakl Ads and act as a trusted advisor on retail media monetisation strategies, sponsored product mechanics, and advertiser ROI, positioning Mirakl's differentiators against competing retail media solutions
  • Navigate complex retailer organisations to build and maintain senior-level relationships with the key decision-makers driving retail media initiatives, including: Chief Digital Officers, VP/Heads of eCommerce, Heads of Retail Media or Monetisation, CMOs, as well as engaging technical and legal stakeholders throughout the process
  • Own and grow a healthy, multi-stage pipeline, partnering closely with Solutions Engineering, Product, Customer Success, and Legal teams to accelerate deal progression and ensure a smooth transition to onboarding post-signature
What we offer
What we offer
  • Public Transport Pass: 50% reimbursement on your monthly public transport subscription
  • Health Insurance: Flexible coverage tailored to individual or family needs, with Mirakl contributing to your plan
  • Meal Allowance: Mirakl provide a monthly meal allowance
  • Hybrid Setup: 4 days in-office & 1 day remote
  • Pension & Life Insurance: Mirakl contributes monthly to your pension and covers 100% of life insurance premiums
  • ClassPass forfait: Enjoy access to 40,000+ gyms and wellness studios worldwide with a no-commitment ClassPass membership
  • Paid Time Off: paid vacation days per calendar year
  • Fulltime
Read More
Arrow Right

Sr. Associate Of Logistics / Supply Chain - International

The Logistics / Supply Chain Associate International plays a critical role in su...
Location
Location
Switzerland
Salary
Salary:
Not provided
cabalettabio.com Logo
Cabaletta Bio Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Supply Chain, Business, Life Sciences, or a related field
  • equivalent or relevant higher education will also be considered
  • 3–6 years of experience in logistics or supply chain within the pharmaceutical or biotechnology industry
  • Experience managing international shipments and related documentation
  • Strong organizational skills with high attention to detail
  • Excellent communication skills across internal and external stakeholders
  • Conversational proficiency in English and at least one additional EU language (e.g. German, French, Italian, or Spanish)
Job Responsibility
Job Responsibility
  • Coordinate and oversee end-to-end international shipments (apheresis, drug product, intermediates)
  • Ensure full compliance with chain-of-identity (COI) and chain-of-custody (COC) requirements
  • Prepare, review, and validate shipping and customs documentation (commercial invoices, HS codes, import/export documentation)
  • Act as primary operational point of contact for couriers, customs brokers, clinical sites, and manufacturing partners
  • Monitor shipment status in real time and proactively manage risks, delays, and contingencies
  • Support implementation and execution of international trade compliance processes
  • Assist with HS code classification, country of origin determination, and Incoterm selection
  • Support Importer/Exporter of Record (IOR/EOR) processes and documentation requirements
  • Ensure audit-ready documentation and support inspections as required
  • Identify and escalate potential compliance risks or deviations
What we offer
What we offer
  • Health and retirement
  • PTO
  • Stock option plans
Read More
Arrow Right

Account Manager - Industrial Lubricants

LANXESS is seeking a highly driven Account Manager for Finished Fluids to manage...
Location
Location
Germany , Köln
Salary
Salary:
Not provided
lanxess.com Logo
LANXESS
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Chemical, Technical, Engineering, or Business Administration (optional)
  • 10+ years of relevant sales experience, including distributor management and Key Account Management, direct working experience gained within the lubricants industry
  • Knowledge of lubricant additives would be an advantage
  • Ability to gain respect and credibility with customers
  • Strong project management experience and analytical skills
  • Excellent communication and presentation skills
  • Entrepreneurial thinking with the ability to overcome complexity
  • Collaborative and team-oriented
  • Proficient in Microsoft Office and CRM tools
  • Fluent in English and German
Job Responsibility
Job Responsibility
  • Develop and expand business with existing distributors while identifying and onboarding new partners
  • Create new sales opportunities and drive revenue growth across the finished fluids portfolio
  • Collaborate with OEMs on first‑fill and aftermarket opportunities
  • Strengthen LANXESS’s market presence through targeted technical and commercial initiatives
  • Develop and execute both short‑ and long‑term sales strategies for the finished fluids business
  • Align commercial plans with internal business objectives to ensure successful execution
  • Deliver product guidance through calls, virtual meetings, site visits, and trade shows
  • Provide reliable technical data, insights, and solutions to support distributors, customers, and internal sales teams
  • Partner closely with Product Management, Technical Service, Business Development, Supply Chain and Procurement
  • Support development of new solutions or applications using current or new product lines
What we offer
What we offer
  • Competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program
  • Retirement plans
  • Health programs
  • Life insurance
  • Medical care
  • Flexible working arrangements in all countries in which we operate
  • Training and Development
  • Formal and informal learning opportunities
  • Diversity and inclusion initiatives
  • Fulltime
Read More
Arrow Right

Senior Account Executive, Adtech Solution

About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace i...
Location
Location
United Kingdom; Germany , London; München
Salary
Salary:
Not provided
mirakl.com Logo
Mirakl
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record in selling Retail Media or Marketplace SaaS solutions with consistent over-achievement against quota
  • Deep understanding of the ad-tech ecosystem including DSPs, ad servers, APIs, and data-driven advertising solutions
  • Demonstrated ability to prioritize pipeline and accelerate sales cycles to meet quarterly targets
  • Experience navigating business sales situations requiring ROI demonstration and solution-selling approaches
  • Strong negotiation and influencing skills with experience building relationships across multiple stakeholder levels
  • English: C2 level (required)
  • German, French, or Dutch: a plus
Job Responsibility
Job Responsibility
  • Develop and execute a go-to-market sales strategy for Mirakl Ads aligned with quota expectations across your EMEA territory
  • Manage the full sales cycle end-to-end—from initial engagement through technical validation, legal negotiations, and contract closure—to drive new customer acquisition
  • Build deep expertise in Mirakl Ads and position yourself as a trusted advisor on retail media benefits, differentiators, and market challenges
  • Navigate complex organizations to establish and nurture long-term partnerships with key decision-makers at retailer organizations
  • Own and sustain a strong, healthy sales pipeline while collaborating with internal teams to advance opportunities and ensure smooth client onboarding
What we offer
What we offer
  • Public Transport Pass: 50% reimbursement on your monthly public transport subscription
  • Health Insurance: Flexible coverage tailored to individual or family needs, with Mirakl contributing to your plan
  • Meal Allowance: Mirakl provide a monthly meal allowance
  • Hybrid Setup: 4 days in-office & 1 day remote
  • Pension & Life Insurance: Mirakl contributes monthly to your pension and covers 100% of life insurance premiums
  • ClassPass forfait: Enjoy access to 40,000+ gyms and wellness studios worldwide with a no-commitment ClassPass membership
  • Paid Time Off: paid vacation days per calendar year
  • Fulltime
Read More
Arrow Right

Security Services Consultant

Location
Location
Germany , Berlin
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3 years of CyberArk PAM experience ideally in a large, complex or modernized environment
  • Fluent in German and English
  • Experience with Windows/Unix, Active Directory, IDPs, networking, databases, and IT security
  • Ability to resolve complex technical problems
  • Experience with endpoint protection agents is beneficial
  • Strong communication and organizational skills
  • Ability to manage multiple customers and projects
Job Responsibility
Job Responsibility
  • Serve as the primary technical advisor for assigned customers across EMEA, managing the full lifecycle from onboarding through long‑term adoption
  • Build and maintain trusted relationships with operational stakeholders and executive sponsors
  • Guide customers on Privileged Access Management and security best practices
  • Contribute technical expertise to escalation scenarios where relevant
  • Be the customer technical representative when working with other CyberArk technical teams such as R&D, Support, etc
  • Provide expert guidance on CyberArk PAM (self-hosted / on-premise) solutions
  • Anticipate technical challenges and risks
  • Monitor product usage and adoption trends
  • Support planning, implementation, configuration, and expansion of CyberArk PAM solutions and adjacent solutions
  • Assist customers with configurations, troubleshooting and integrations
  • Fulltime
Read More
Arrow Right

Partner Manager

Our partner believes that professionals in every organization should have a secu...
Location
Location
Germany , München
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
July 31, 2026
Flip Icon
Requirements
Requirements
  • Several years of experience (at least 4–5 years) in partner management, channel sales, or business development within a B2B SaaS or IT security environment
  • A verifiable, active network of relevant partners (Resellers, MSPs, System Integrators, security/compliance consultancies) in the DACH region (Germany, Austria, Switzerland), and ideally in other European countries—preferably with personal contacts at the decision-maker level
  • A track record of success in building and scaling partner revenue (e.g., significant pipeline and ARR growth driven by the channel)
  • Strong sales skills (prospecting, qualification, closing, negotiation) within indirect sales models
  • High self-motivation, an independent and structured way of working, and the ability to manage multiple partner accounts simultaneously
  • Business-fluent German and good written and spoken English
Job Responsibility
Job Responsibility
  • Identification, onboarding, and acquisition of new channel partners (Resellers, MSPs, System Integrators, specialized consultancies) in defined target markets
  • Leveraging your existing network to quickly activate initial strategic core partners and build a joint pipeline
  • Development, structuring, and ongoing optimization of their partner program (contract models, tiers, margins, incentives, MDF, Deal Registration)
  • Systematic enablement of partners (sales and technical training, playbooks, battle cards, demo environments, certifications)
  • Joint account and pipeline planning with partners, including forecasting, QBRs (Quarterly Business Reviews), and performance reviews
  • Development and execution of joint Go-to-Market activities (webinars, events, campaigns) in collaboration with Marketing
  • Continuous optimization of the partner portfolio (activation, deactivation, and focusing on high-impact partners)
  • Close cooperation with Direct Sales, Customer Success, and Product Management to orchestrate complex projects
  • Monitoring market, competitor, and channel trends, and deriving concrete actionable measures from them
What we offer
What we offer
  • Workation opportunity
  • Learning and self-development support
  • Team building activities
  • Remote workplace
  • Competitive salary (with Cafeteria)
  • 5 free exclusive subscription for their product for your family&friends
  • Employee mobile subscription
  • Flexible working hours
  • Mental wellbeing support
  • Fulltime
Read More
Arrow Right

Solutions Engineer

As an Enterprise Solutions Engineer (EMEA) at Quantum Metric, you will serve as ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
quantummetric.com Logo
Quantum Metric
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in English and German
  • additional European languages preferred
  • 4+ years in Enterprise Pre-Sales/Solutions Engineering within the SaaS or software sector
  • Proven success supporting complex, multi-layered sales cycles for large enterprise organizations
  • Ability to engage both technical teams (architects/developers) and C-suite executives (CIO/CDO)
  • Hands-on experience with web technologies (JavaScript, HTML, CSS) and ROI-based solutioning
  • Exceptional storytelling and presentation skills tailored for diverse corporate environments
  • Strong organizational skills to manage multiple strategic deals and a willingness to travel 25–30% across EMEA
Job Responsibility
Job Responsibility
  • Strategic Advisory: Guide the technical strategy for enterprise sales cycles across EMEA, from initial discovery to closing
  • Solution Design: Create tailored demonstrations and narratives that align Quantum Metric’s platform with high-level business outcomes
  • POC Execution: Lead complex proof-of-concepts, defining success criteria and quantifying measurable business value
  • Technical Architecture: Translate customer needs into scalable solution architectures and clear value propositions
  • Cross-Functional Partnership: Collaborate with Account Executives on deal orchestration and coordinate with Product/Engineering to ensure smooth post-sales onboarding
  • Market Influence: Support RFP responses and provide structured customer feedback to influence the product roadmap
What we offer
What we offer
  • Private Medical Insurance (100% paid)
  • Life Assurance
  • Employee Assistance Program
  • Stock Options
  • Employee Lead Referral Program
  • Internal Lead Referral Program
  • One-Time Home Office Enhancement Stipend
  • Monthly Business Expense Stipend
  • Enhanced Parental Leave
  • Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)
  • Fulltime
Read More
Arrow Right