Customer Onboarding Engineer Job at CleverTap (California)

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking including DNS, DHCP, spanning tree, network access control technologies, 802.1X, IGRP routing protocols, remote access technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills in English
Willingness to work as part of larger team

Job Responsibility

Working with Critical Account Program customers as senior technical resource
Working with premium services customers for onboarding and ongoing support
Identifying suboptimal designs and/or misconfigurations and consulting on correction plans
Working with engineering escalations team and customers to identify and troubleshoot bugs
Building strong customer relationships and becoming trusted advisor
Building strong relationships across internal organization
Collaborative teamwork and knowledge sharing
Travel up to 50%

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking
Modern enterprise network design, implementation and troubleshooting including DNS, DHCP, spanning tree, network access control technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills

Job Responsibility

Working with Critical Account Program customers acting as senior technical resource
Working with premium services customers for onboarding and ongoing care
Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations team and customers to identify and troubleshoot bugs
Build strong customer relationships and become trusted advisor
Build strong relationships across wider internal organization
Approximately 25-50% travel

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Customer Onboarding Manager

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run ...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

1-2 years’ experience in Customer Onboarding or a customer facing function
Project Management Skills
Track record of proactively resolving escalated client service issues while sharing insights with the organization
Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite
Ability to improve team processes and direction
Work closely with the Customer Success team to solve problems collaboratively
Bachelor’s degree Preferred

Job Responsibility

Become a Tekmetric Product Expert
Provide detailed account walkthroughs and assist many new customers with implementation
Clearly communicate account setup requirements and expectations with customers and key stakeholders
Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations
Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership
Ensure customers receive superior service
Collaborate with the sales, customer success, operations, support and engineering teams
Leverage feedback for continuous improvement to the onboarding process
Develop a deep understanding of customers' business and operational objectives
Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric

What we offer

Enjoy the flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness stipend up to $60/month

Advanced Customer Engineer

This role has been designated as ‘Remote/Teleworker’, which means you will prima...

Location

United States

Salary:

130500.00 - 300000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically, 10+ years’ experience
A deep understanding of one or more of the following areas of enterprise networking: Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN
WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax
Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise
Using, evaluating, and developing appropriate engineering design tools and software packages
Excellent analytical and problem-solving skills
Conducting reviews of customer configurations and quickly identifying issues
Strong history of troubleshooting with customers in your current or past roles

Job Responsibility

Working with our Critical Account Program customers acting as the senior technical resource
Working with our premium services customers for onboarding as well as provide ongoing care and feeding them based on the premium services level that they have purchased
Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations team and customers while remote or onsite to identify and troubleshoot bugs
Build strong customer relationships and become a trusted advisor
Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
You will be expected to be very collaborative with the team and the rest of the team will be expected to do the same
More communication usually provides better outcomes and increases engineering talent’s experience and knowledge levels
Requires some travel that should not exceed 50%
Travel varies based on time of year, software release cycles and new hardware releases

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Onboarding Manager

Become a Customer Onboarding Manager at Qargo! Lead customers through a seamless...

Location

United Kingdom

Salary:

Not provided

Qargo

Expiration Date

Until further notice

Requirements

Experience in the transport or logistics industry, ideally in an operational role (e.g. transport planner, dispatcher)
A self-starter who takes initiative and enjoys variety in their work
Strong communication skills with both technical and non-technical audiences
Customer-focused and passionate about delivering the best possible client experience
Proactive, organised, and flexible, thriving in a fast-paced, scaling environment

Job Responsibility

Build strong relationships with customers, understanding their workflows and business needs
Guide customers through the onboarding process and ensure a successful software implementation
Act as the first point of contact for customers during the onboarding phase and check in regularly to ensure satisfaction
Document findings and share insights with internal teams to help improve our product and processes
Continuously enhance our knowledge base and customer guides
Support pre-sales activities by analysing potential client needs and providing input during demos
Collaborate closely with our engineering, sales, and product teams
Travel regularly to visit customers throughout the UK

What we offer

A competitive salary package
A role with real ownership, responsibility, and impact
The chance to join our Dream Team and grow alongside Qargo as we expand across Europe
A flexible and trust-based working environment

Onboarding Engineer

As an Onboarding Engineer you will be responsible for ensuring the successful Im...

Location

Brazil , Sao Paulo

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Hands On experience with Mobile App Development (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
Ability to translate and troubleshoot various Scripting Languages
Familiarity or experience Integrating SDK’s
Technical Problem Solving
Understanding of Software Design and Deployment, Database concepts
Understanding of Project Management methods & tools.
Experience Presenting in Portuguese, Spanish and English
Bachelor's Degree in Computer Science or related fields

Job Responsibility

Work Directly with Technical Stakeholders and Development Teams guiding them on their successful integration of CleverTap SDK’s and API’s
Ensure smooth and timely onboarding of tour clients to CleverTap by successful implementation of the CleverTap Platform with a focus on reducing “Time to Value” (TTV).
Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process, campaign creation and successful "Go Live"
Act as a product consultant to your customers: Help define technical solutions and requirements to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.
Participate in technical discussions with the customer to identify use cases, technical enhancements required in the CleverTap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
Enable, create and sign off campaigns with customers
Maintain Customer Satisfaction through continued Technical Support, Troubleshooting, Solutioning and unblocking Technical Integration Issues

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator
hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success

Fulltime

Manager, Customer Success Engineer

In this role, you will lead a team of Customer Success Engineers responsible for...

Location

United States

Salary:

130000.00 - 160000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3–5 years of people management experience leading technical customer-facing teams
Demonstrated ability to build, scale, and uplevel teams in fast-paced environments
Strong understanding of APIs, data models, data warehouses, integrations, and SaaS architectures
High level of comfort and proficiency in communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering
Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment

Job Responsibility

Lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation, best practices, and product feedback
Ensure the team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale
Hire, mentor, and develop a high-performing team of Customer Success Engineers
Build a culture centered on accountability, ownership, efficient execution, and clear communication
Establish goals and performance metrics that reflect both customer outcomes and internal process excellence
Develop training, documentation, and structured onboarding to uplevel the team’s technical and customer-facing skills
Ensure your team rapidly unblocks customers across onboarding, adoption, and ongoing usage
Lead complex technical escalations and provide guidance in ambiguous or high-impact situations
Identify patterns across customer engagements and drive improvements in workflows, tooling, and knowledge-sharing

Fulltime

Customer Support Engineer

Customer Support Engineer is customer-centric and focused on providing applicati...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or a similar discipline
3-5 years experience in a similar role with hands-on experience with Linux systems (Ubuntu preferred), Docker, TCP/IP networking (TCP, UDP, HTTP, multicast, DNS)
Experience with cloud networking (AWS, Azure, GCP) is a plus
Moderate knowledge and/or a strong desire to learn content distribution technologies as CDN, streaming technologies (e.g., HLS, DASH), multicast, catching technologies, and media formats (e.g., audio/video codecs, metadata, DRM)
Soft skills: communication, empathy, and patience

Job Responsibility

Provide technical support for all Siden customers
Troubleshoot and resolve issues by communicating with our customer support organization and partners to understand, document, and analyze all available data related to technical support issues
Develop expertise in all Siden dashboard tools and detailed analytics
Use data to analyze, troubleshoot, and explain issues
Act as the primary point of contact and provide subject matter expertise for support escalations and ensure timely resolution
Monitor system performance, proactively identify potential issues, and work to prevent downtime
Create and maintain documentation, including troubleshooting guides, FAQs, and best practices for customers
Assist in onboarding new customers and providing training on platform features and tools
Stay up to date on industry trends, emerging technologies, and customer needs to continuously enhance support quality
Collaborate with engineering, product, and SRE teams to address customer feedback and implement solutions

Fulltime

Customer Onboarding Engineer

CleverTap

Location:
United States , California

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 26, 2025

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