Customer Navigator Job at Robert Half (Palo Alto)

Navigator

The role of Navigator works within the Mission and Mission in Action of HammondC...

Location

Australia , Wahroonga

Salary:

Not provided

HammondCare

Expiration Date

Until further notice

Requirements

Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
Demonstrated experience in customer service or contact centre role
Strong organisational abilities, including effective time management and ability to prioritise in a busy work environment
Ability to work both independently and as part of a team
Demonstrated ability to use initiative to problem solve with limited supervision
Excellent analytical skills and attention to detail
Demonstrated commitment to excellence in customer service principles including conflict resolution to ensure the consistent provision of exceptional service to internal and external customers
Demonstrated excellent interpersonal communication skills
Strong relationship and rapport building skills (including active listening skills and empathy)
Demonstrated ability to record, report and maintain accurate information efficiently, working in paperless, ‘talk and type’ environment

Job Responsibility

First point of contact for both internal customers (staff) and external customers (clients and other stakeholders, including members of the public) with enquiries about HammondCare At Home services
Respond to enquiries, requests, problems and complaints accurately, efficiently and empathetically

What we offer

Commitment to creating an inclusive workplace that promotes and values diversity and inclusion
Equal employment environment where everyone from any background can be themselves

Parttime

211 Housing Plus Navigator

211 Missouri and Southwest Illinois is a 24-hour comprehensive information and r...

Location

United States , St. Louis

Salary:

Not provided

United Way

Expiration Date

Until further notice

Requirements

Associates degree or 2-3 years equivalent experience in homeless services or social services (preferred experience in homeless services)
Advanced customer service and problem-solving skills
Must have good to excellent verbal skills
empathetic listening skills
Ability to work under pressure and in a call center environment
High level of attention to detail and high level of accuracy
Ability to successfully assess a situation and make recommendations based on various factors
Must be able to handle difficult situations with mature attitude, judgment, poise, tact and diplomacy
Must be able to accurately type 45 wpm
Proficient in Microsoft Office applications and be able to utilize multiple computer-based systems

Job Responsibility

Respond to calls to the Helpline, completing intake and assessment on each case
Refer those in immediate need of shelter to appropriate city or county facilities
Professionally and sensitively perform intake and assessment, gathering demographic and situational information and entering data accurately into the identified HMIS database and using other tools to determine bed availability when needed
Screen clients for program eligibility to inhouse programs, complete referral forms thoroughly and accurately
properly code referrals made for callers
forward referrals to prevention housing counselors the same day that they are generated
Make referrals to other community resources as appropriate
As assigned, take a bed count at city and county funded shelters three times daily
Adhere to residency requirements when making referrals to emergency shelters
Provide telephone numbers for independent shelters as appropriate

Fulltime

Patient Relations Analyst

The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to ed...

Location

United States , Phoenix

Salary:

21.10 - 40.90 USD / Hour

CVS Health

Expiration Date

January 15, 2026

Requirements

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization

Job Responsibility

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility, and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours
Other duties as assigned

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for wellness screenings, tobacco cessation, and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs

Fulltime

!

Driver Albert Heijn

As an Albert Heijn driver, you have a different route every day. One day you dri...

Location

Netherlands , Woerden

Salary:

18.54 EUR / Hour

Randstad

Expiration Date

February 11, 2026

Requirements

You have a valid driver’s license (B category)
You speak Dutch or English
You have your own transportation to get to Pottenbakkersweg 15 in Woerden
You are physically fit to lift crates weighing up to fifteen kilos

Job Responsibility

Deliver crates full of groceries
Navigate different routes daily
Handle challenges on the road such as buildings without lifts or hard-to-find addresses
Deliver groceries to an average of twenty-eight addresses per day with a smile

What we offer

Get €150 if you bring a friend
Travel allowance and weekly payment
Growth opportunities
25 vacation days and pension plan
A pleasant, informal work atmosphere
Free fruit and meals during evening shifts
Holiday pay
ADV allowance
Year-end bonus
Internal training programs

Senior Customer Success Manager

As a Senior Customer Success Manager, you will work as part of a customer succes...

Location

United States , San Francisco

Salary:

151000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

Minimum of 3+ years in customer success, account management, or sales roles
Experience in the SaaS or Human Resources industry is a plus
Strong customer-centric mindset, viewing customer success as your own success
Proven ability to build and maintain robust relationships with customers at various organizational levels
Consultative approach to problem-solving, effectively managing customer expectations
Demonstrated ability to navigate challenges and drive positive business outcomes
Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely
Ability to collaborate effectively with internal teams and external stakeholders
Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment
Eagerness to learn quickly and take on challenging new initiatives.

Job Responsibility

Build and maintain strong, trust-based relationships with customers at various organizational levels to strengthen strategic partnerships
Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
Proactively navigate customer challenges, managing and escalating issues as necessary to ensure timely resolution
Collaborate with Account Management to assess account health and identify opportunities for growth and expansion
Coordinate cross-functionally with internal teams—including Engineering, Product, Sales, Support, and Executives—to advocate for customer needs and ensure successful outcomes
Act as the voice of the customer within Checkr, providing visibility into customer goals, feedback, and challenges
Develop and apply a deep understanding of Checkr's products and processes, aligning them with customer programs to achieve positive business outcomes.

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Home office stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

Fulltime

Customer Service Representative I - Paratransit

This position is an entry-level Customer Service Representative in Paratransit f...

Location

United States , McLean

Salary:

Not provided

22nd Century Technologies

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Three (3) years of professional customer service experience
One (1) year experience as a Customer Service Representative in a call center preferred
Bilingual (English and Spanish) preferred
Knowledge of the Austin Street system
Working knowledge of MS Word, Excel, Outlook, Internet Explorer, and new systems as they are introduced
Excellent skill level in telephone delivery of customer service
Skill in reading and relaying information to customers
Ability to give accurate directions by telephone
Ability to communicate effectively over the phone, in writing, and in person

Job Responsibility

Answers Metro Access reservation lines to create, cancel, and confirm trips for Metro Access customers
Understands and applies Metro Access trip booking policies and rules including conditional eligibility enforcement
Performs scripted outgoing calls for customer outreach to Metro Access customers
Assists customers with Metro Access reservation policies
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported
Perform other position-related duties as required and/or assigned

Data Processing Associate

Are you tech-savvy, detail-oriented, and ready to dive into the world of AI? App...

Location

Philippines , Imus & Bacoor, Cavite

Salary:

Not provided

Appen

Expiration Date

Until further notice

Requirements

Proficient in computer navigation and office software
Above-average communication skills
Experience in customer service (BPO) or data annotation is an advantage
A college degree is preferred, may consider high school graduates along with relevant skills & work experience
Amenable to work on shifting schedule
Must be willing to work on-site in our office located at Imus & Bacoor, Cavite

Job Responsibility

Learn requirements and skills for specific task, able to do the task according to guidelines
Practice to improve annotation skills until the task can be done correctly and efficiently
Annotate and label data with high precision
Review and correct annotations to ensure data quality
Start task officially after practice period, complete the assigned workload every day

Account Executive – Field Sales

We are an untraditional SaaS revenue organization, built to support a rapidly sc...

Location

India , Delhi NCR

Salary:

Not provided

DevRev

Expiration Date

Until further notice

Requirements

New Business Development Skills: Demonstrated ability to identify and pursue new business opportunities, including prospecting, cold calling, and networking to generate leads and expand the customer base
Entrepreneurial Spirit: A proactive and innovative approach to sales, with a mindset focused on growth, creativity, and taking ownership of outcomes. This includes a willingness to experiment with new strategies and approaches to achieve sales targets
Strategic Thinker: Capable of developing and executing strategic sales plans that align with company objectives and market trends. This involves analyzing market data, identifying growth opportunities, and adapting tactics accordingly
Autonomous and Self-Motivated: Comfortable working independently and taking initiative to drive sales initiatives forward. This includes being self-motivated to meet and exceed sales targets without constant supervision
Passion and Commitment: Demonstrates a strong passion for the product and industry, coupled with a commitment to delivering exceptional customer service and building long-term relationships
Risk-Taker and Resilient: Willingness to embrace risk and overcome setbacks with resilience. Ideal candidate embodies founder's mentality, often entails a high tolerance for ambiguity and the ability to navigate uncertainty
Customer-Centric Approach: Prioritizes understanding customer needs and providing tailored solutions that add value and drive customer satisfaction
Innovative Problem Solver: Ability to think creatively to address customer challenges and differentiate the company's offerings in a competitive market
Leadership Potential: Exhibits leadership qualities such as vision, influence, and the ability to inspire and motivate others toward shared goals

Job Responsibility

Build outreach to existing rolodex and new opportunities
Relentless manage customer followup and your own pipeline, against quotas
Work with our Growth team to increase product awareness
Nurture and follow up with customers to share relevant use cases, find key decision makers, and gather requirements
Guide customers through implementation plans to further adoption and drive paid conversion
Work with our Product and Engineering to share feedback and feature requests
Create content and refine scripts to support the customer journey and engagement points
Maintain pipeline data and account information in DevRev's in-house CRM

Customer Navigator

Robert Half

Location:
United States , Palo Alto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Customer Navigator

Robert Half

Location:United States , Palo Alto

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 06, 2026

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Job Posted:
January 06, 2026