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Customer Master Data - Data Quality Lead – Sales Operations

Malaysia, Kuala Lumpur · Job Posted April 20, 2026
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Job Description

We’re on a mission to build a world-class data ecosystem that powers smarter decisions, better customer experiences, and stronger business outcomes. Our team is laying the foundation for data excellence—starting with customer master data—and we’re looking for a visionary leader to help shape and scale our data governance capabilities. This is more than just a data role. It’s about creating clarity in complexity, driving collaboration across functions, and embedding a data-first mindset across the organization. You’ll be part of a passionate, cross-functional team that’s building the future of data governance—one use case, one policy, one transformation at a time.

Job Responsibility

  • Develop and implement data quality rules and control mechanisms for customer master data across systems (e.g., Salesforce, SAP, MDM tools)
  • Collaborate with the Data Governance Lead to align data quality standards with governance policies
  • Create and manage a regular cadence of data profiling, audits, and quality reporting
  • Identify, track, and remediate data quality issues such as duplicate records, incorrect account hierarchies, and missing attributes
  • Maintain and manage a data quality issue log and support root cause analysis and prevention planning
  • Partner with GTS and Data Stewards to implement solutions and automate cleansing routines where possible
  • Build and maintain dashboards to monitor key data quality metrics such as completeness, conformity, uniqueness, and timeliness
  • Provide actionable insights and recommendations to business stakeholders based on trends and anomalies in data quality
  • Communicate data quality health and improvement progress across Sales Ops and cross-functional teams
  • Ensure that data quality supports key business processes such as segmentation, lead management, order fulfillment, and account-based reporting
  • Participate in projects involving customer data (e.g., CRM upgrades, territory planning, ERP integration) to ensure data quality considerations are embedded
  • Train business users and stewards on data entry best practices and quality expectations

Requirements

  • High attention to detail and data accuracy
  • Strong analytical and root cause investigation skills
  • Effective communicator and collaborator across business and technical teams
  • Process-oriented with a mindset for continuous improvement
  • Ability to influence without authority and drive data quality accountability
  • Experience in med tech, healthcare, or life sciences industries
  • Knowledge of data governance principles and regulatory requirements (e.g., GDPR, HIPAA)
  • Familiarity with customer onboarding processes and lead-to-cash workflows
  • Experience with BI tools like Power BI or Tableau

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