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We’re on a mission to build a world-class data ecosystem that powers smarter decisions, better customer experiences, and stronger business outcomes. Our team is laying the foundation for data excellence—starting with customer master data—and we’re looking for a visionary leader to help shape and scale our data governance capabilities. This is more than just a data role. It’s about creating clarity in complexity, driving collaboration across functions, and embedding a data-first mindset across the organization. You’ll be part of a passionate, cross-functional team that’s building the future of data governance—one use case, one policy, one transformation at a time.
Job Responsibility
Develop and implement data quality rules and control mechanisms for customer master data across systems (e.g., Salesforce, SAP, MDM tools)
Collaborate with the Data Governance Lead to align data quality standards with governance policies
Create and manage a regular cadence of data profiling, audits, and quality reporting
Identify, track, and remediate data quality issues such as duplicate records, incorrect account hierarchies, and missing attributes
Maintain and manage a data quality issue log and support root cause analysis and prevention planning
Partner with GTS and Data Stewards to implement solutions and automate cleansing routines where possible
Build and maintain dashboards to monitor key data quality metrics such as completeness, conformity, uniqueness, and timeliness
Provide actionable insights and recommendations to business stakeholders based on trends and anomalies in data quality
Communicate data quality health and improvement progress across Sales Ops and cross-functional teams
Ensure that data quality supports key business processes such as segmentation, lead management, order fulfillment, and account-based reporting
Participate in projects involving customer data (e.g., CRM upgrades, territory planning, ERP integration) to ensure data quality considerations are embedded
Train business users and stewards on data entry best practices and quality expectations
Requirements
High attention to detail and data accuracy
Strong analytical and root cause investigation skills
Effective communicator and collaborator across business and technical teams
Process-oriented with a mindset for continuous improvement
Ability to influence without authority and drive data quality accountability
Experience in med tech, healthcare, or life sciences industries
Knowledge of data governance principles and regulatory requirements (e.g., GDPR, HIPAA)
Familiarity with customer onboarding processes and lead-to-cash workflows