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Customer Marketing Manager

Aircall

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Location:
United States, Bellevue

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Category:
-

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Contract Type:
Employment contract

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Salary:

130000.00 - 160000.00 USD / Year
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Job Description:

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

Job Responsibility:

  • Advocacy & Community Building: Develop and manage a customer advocacy program, including case studies, testimonials, reviews on 3rd-party sites (such as G2, Trustpilot, and Capterra), and references achieving assigned goals and timelines
  • In close collaboration with the Field Marketing organization, identify and nurture customer champions to participate in events, webinars, and peer reviews
  • Foster a sense of community through building a strategy for, and delivering, a Customer Advisory Board, user groups, forums, and customer events (both virtual and in-person)
  • Voice of the Customer: Manage programs that gather customer feedback (e.g. NPS survey) and share insights with Marketing, Customer Success, and Product teams to inform product development and service improvements
  • Drive Customer Expansion Through Multi-SKU Strategy: Deploy personalized, multi-channel campaigns across industry, use case and company size segmentations to achieve target objectives for marketing-sourced customer expansion
  • Partner with product marketing teams to develop go-to-market plans that support our cross-functional partners in Customer Success to achieve topline growth targets for the customer success leadership team
  • Customer Engagement & Retention: Develop and execute integrated lifecycle marketing campaigns to increase product adoption, engagement, and customer retention
  • Track customer engagement & retention KPsI, and use lifecycle marketing tactics like email campaigns, nurture programs, behavioral triggers, in-app messaging, and more to drive improvements in assigned KPIs
  • Create and distribute targeted communications, such as newsletters, product updates, and educational content, to keep customers informed and engaged
  • Establish and then oversee governance for all customer-facing communications, ensuring consistency, alignment, and adherence to brand guidelines across all channels

Requirements:

  • 5 years of experience in Customer Marketing, Community Marketing, Lifecycle Marketing, or a related role, ideally within a B2B SaaS environment
  • Experience building customer advocacy programs
  • Excellent communication skills, both written and verbal, with an ability to craft compelling customer narratives
  • Strong understanding of customer journeys, product-led sales, and lifecycle marketing strategies
  • Analytical mindset with experience using tools like Salesforce, Hubspot (or similar), and customer engagement platforms
What we offer:
  • 10 percent annual bonus
  • Equity
  • Medical, dental, and vision insurance is 100% covered
  • 401k plan with company matching
  • Unlimited PTO
  • Wellness, internet, and childcare reimbursements
  • Generous parental leave policy

Additional Information:

Job Posted:
December 16, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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