Customer Marketing Manager Job at PagerDuty

Sr. Customer Marketing Manager

Build and nurture customer relationships with some of our largest and most strat...

Location

United States , San Mateo

Salary:

140000.00 - 200000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

5-8+ years of experience in customer marketing, journalism, or a similar background that combines strong relationship building skills with the ability to conduct in-depth interviews and synthesize insights
Excellent writing and editing skills with an eye for brand tone, clarity, and consistency
Experience proactively building relationships with technical executives and business leaders
Ability to quickly get past the surface level story and to ask the questions necessary to understand the deeper business impact of a product or service
Demonstrated comfort with working with technical concepts and products
Collaborative approach working cross-functionally with communications, sales, and broader marketing teams
Must be willing and able to commute 5 days in office.

Job Responsibility

Work with sales to identify customers whose use of Verkada has transformed their organization in terms of physical safety and/or operational performance
Build meaningful, ongoing relationships with contacts across these customers who would be willing to participate authentically in advocacy activities on an ad hoc basis
Work closely with IT/physical security as well as communications and legal teams at the customer to craft a narrative that positions them as innovative and forward thinking adopters of physical security technology
Write 4-5 external-facing customer stories per quarter as well as develop internal “win-wire” materials for sales enablement
Build and maintain an internal repository of publicly referenceable customer logos and metrics
Work closely with our creative team to build a detailed storyboard for 1-2 video case studies per quarter
Partner with our webinars and field events leads to proactively suggest customers who can be featured in webinars and in live speaking engagements
Partner with creative, communications, and demand generation teams to build assets and amplify our customer stories across both organic and paid channels

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily

Fulltime

Senior Customer Marketing Manager

As Senior Customer Marketing Manager, you will lead the strategic development an...

Location

Germany , München

Salary:

Not provided

ATOSS Software SE

Expiration Date

Until further notice

Requirements

Degree in Marketing, Business, Communications, or a related field
Minimum of 7 years’ relevant experience in B2B customer marketing, customer advocacy, or similar roles—ideally within SaaS or technology sectors
Proven track record of developing and executing customer marketing programs that drive advocacy, retention, and customer-led growth
Strategic mindset with strong analytical skills and a passion for data-driven decision-making
Demonstrated ability to lead cross-functional initiatives and collaborate effectively with sales, customer success, and communications teams
Skilled in copywriting, editing, storytelling, and interviewing, with a focus on capturing compelling customer narratives for multiple channels
Experience in driving the creation and activation of customer stories, testimonials, events, and press releases, ideally including video formats
Consistent record of maintaining brand integrity and elevating customer experience across programs, content, and customer touchpoints
Native-level German and business-fluent English (C1/C2) are essential for success in this role.

Job Responsibility

Develop and execute a comprehensive customer marketing strategy to drive advocacy, referenceability, upsell opportunities, and increase customer lifetime value
Own the sourcing, creation, and activation of customer stories, case studies, references, and testimonials across all channels
Lead the planning and organization of customer webinars and events to highlight successful partnerships and outcomes
Manage and support customer-related press releases and PR opportunities in collaboration with the communications team
Work closely with sales and customer success teams to identify top customer advocates and align marketing efforts with account objectives
Build and maintain a structured program for capturing customer feedback and leveraging success metrics for marketing purposes
Drive targeted campaigns to nurture existing customers, increase engagement, and support retention and expansion goals
Track, analyze, and report on key customer marketing KPIs to measure impact and refine strategies
Stay up to date with B2B customer advocacy trends, storytelling best practices, and competitive benchmarks to inform innovation.

What we offer

Competitive Rewards: Including profit-sharing and employee stock program
Structured Onboarding & Continuous Leadership Development: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy
Flexible Work Culture: Hybrid options (remote within the EU), 30 days of vacation, and a strong commitment to diversity & inclusion
Engaging Team Environment: Seasonal company events, team retreats, and an in-house barista
Health & Wellbeing: Including regular check-ups, corporate wellness programs, and Wellhub membership
Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row.

Fulltime

Mid-Market Customer Success Manager

Our Mid Market Customer Success Managers (MM CSMs) work with customers post-sale...

Location

United States

Salary:

76800.00 - 101760.00 USD / Year

Articulate

Expiration Date

Until further notice

Requirements

5+ years experience working in a customer-facing account management, sales or customer success role
A strong understanding of customer success
Experience managing a book of 100+ customer accounts
Proven ability to manage complex renewals, including commercial conversations and negotiation
A customer-centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions
Experience creating and upleveling strategic relationships with key stakeholders
Demonstrated ownership of the entire customer lifecycle, including onboarding, expansion, and retention
Ability to prioritize a large but strategic book
Excellent critical-thinking skills
High commercial acumen and strong discovery skills

Job Responsibility

Effectively manage a book of our mid-market customers (typically ~250-300)
Ensure a seamless customer experience throughout the entire life cycle – from onboarding through engagement and renewal
Proactively drive customer adoption and mitigate retention risk
Confidently navigate procurement, commercial terms, and contract negotiations, leading to on-time renewals that maximize net revenue retention
Increase customer retention by conducting effective check-ins, kick-off calls, and business reviews
Accurately forecast renewal revenue for current and future quarters
Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion
Lead account planning efforts in collaboration with Sales to define joint customer success strategies
Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
Identify opportunities for revenue growth and product expansion in the form of Customer Success Qualified Leads (CSQLs)

What we offer

This position is bonus-eligible
Articulate also offers a robust suite of benefits

Fulltime

Customer Engagement & Marketing Manager

The role involves implementing and executing external partnership projects in Ch...

Location

China , Shanghai

Salary:

Not provided

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Sciences or Economics
Fluent in oral and written English
Minimum 5 years of experience in the pharmaceutical industry, with a preference for backgrounds in alliance management, project management, or marketing, demonstrating a successful track record in cross-functional project management
Experience in multinational corporations (MNCs) within the pharmaceutical, biotech, or medical device sectors is highly desirable
Strong collaborative skills, with the ability to engage effectively with stakeholders at various levels of the organization to cultivate productive working relationships
Proven ability to coordinate multiple projects and deliver high-quality results in complex markets, including management of agencies and third-party suppliers
Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively
Adaptable and agile in response to change, with a demonstrated capacity for quick learning
Teamwork and Leadership: Proven ability to collaborate effectively within teams and manage team dynamics to achieve common goals
Process-Oriented and Accountable: Strong focus on adhering to processes while taking responsibility for outcomes and ensuring accountability

Job Responsibility

External Project Execution: Lead the comprehensive implementation of all external partnership projects (including sponsorships, PCP, etc.). Develop and manage project timelines, ensuring all milestones are met and deliverables are completed on schedule and support the development of local projects related to Patient Advocacy, Policy research, NRDL access execution, Medical engagement, among others
Project Performance Monitoring: Establish metrics to assess project effectiveness (e.g., disease awareness, penetration). Collect, analyze, and report on execution feedback, providing actionable insights for ongoing improvement
Business Advancement: Assist the Country Director in the formulation and execution of business objectives in China. Contribute to strategic planning, market analysis, and the development of initiatives that drive business growth
Develop Effective Working Relationships: Build and maintain partnerships with opinion leaders and key stakeholders to identify business opportunities, needs, or challenges
Interface with Cross-Functional Teams: Liaise with cross-functional teams to align internal stakeholders on tactical plans, ensuring external projects are in sync with BMRN’s strategies for achondroplasia (Voxzogo®). Collaborate on project objectives, messaging, and deliverables
Compliance and Risk Management: Work with the Compliance team to ensure all external partnership projects adhere to pharmaceutical regulations, company policies, and ethical standards. Identify and manage potential compliance risks throughout the project lifecycle, ensuring proactive mitigation strategies are in place
Additional Responsibilities: Act as Project Manager to ensure the effective implementation of tactical plans related to achondroplasia (Voxzogo®) in China, with support from cross-functional teams, vendors, and business partners

Customer Advocacy Manager

The Customer Advocacy Manager's core mission is to empower our customers, genera...

Location

United States , Palo Alto

Salary:

Not provided

Endor Labs

Expiration Date

Until further notice

Requirements

3-5 years experience in customer marketing, product marketing, content marketing, customer success or a related field
Excellent project management, organizational, and cross-cultural communication skills (written and verbal)
Strong writing skills and experience using generative AI to improve productivity
A passion for building and maintaining strong customer relationships
A genuine interest in learning about the cybersecurity industry, our product, and our customers' work
The ability to collaborate effectively with cross-functional partners (e.g., sales, product, marketing)
Experience within the cybersecurity, software development or a similar technical field

Job Responsibility

Customer Evidence: Source customers willing to champion Endor Labs
Lead the creation of case studies, testimonials, quotes, and public reviews
Customer Marketing: Keep customers informed about product enhancements
Advisory Groups: Plan and execute Customer Advisory Boards (CABs) and Technical Advisory Councils (TACs)
Partner with Product and Product Marketing to define requirements for testing new features
Recruit customers and late-stage prospects to participate in alpha and beta testing initiatives

What we offer

Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans
401(k) plan to support your longterm financial goals
Flexible PTO to maintain a healthy work-life balance
Opportunities for co-working and team meetups to foster collaboration
A dog-friendly office environment

Fulltime

Customer & Marketing Data Engineering Manager

This hybrid role blends marketing strategy, customer analytics, and hands-on eng...

Location

United States , Springfield

Salary:

Not provided

Capstone IT Staffing

Expiration Date

Until further notice

Requirements

10+ years in digital marketing, data analytics, or data engineering
4+ years in a leadership role
Expertise with modern marketing and data technologies: Snowflake, SQL, Python, dbt, Airflow, Google Analytics, Tableau, Power BI
Strong background in connecting MarTech ecosystems (CRM, automation, attribution tools) to enterprise data platforms
Ability to turn marketing goals into clear technical plans and measurable results
Exceptional communication skills and comfort working across technical, marketing, and executive teams
Bachelor’s degree in Marketing, Computer Science, Data Analytics, or related field

Job Responsibility

Build and execute data-driven digital marketing strategies that boost customer acquisition, retention, and engagement
Analyze customer behavior, campaign performance, and conversion data—turning insights into action
Partner with Marketing and Data teams to enable personalization, targeting, and unified reporting
Optimize digital channels (email, social, web) to improve ROI and customer experiences
Integrate CRM, analytics, and marketing automation tools into enterprise data platforms
Lead and mentor a cross-functional team of data engineers, BI developers, and analysts
Oversee the development of scalable data pipelines, integrations, and analytics infrastructure (Snowflake, dbt, Airflow)
Roll up your sleeves to help design data models, review workflows, and troubleshoot complex technical challenges
Modernize outdated systems and implement forward-looking data architectures
Align engineering and marketing roadmaps to ensure technology fuels business outcomes

Customer Experience Manager

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Beijing

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Synergy Leasing – Knowledge of how to create synergism among tenants
Globalization – Knowledge about how to adapt to a global meeting place concept to meet local culture and community needs
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations
Community engagement - Knowledge of how to drive engagement with various levels of the local community
Customer journey - Knowledge of the customers' whole interaction with Ingka, from first encounter to purchase
Customer experience - Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Integrated Campaign Management -Knowledge of how to effectively integrate and combine mass and one-to one communication

Job Responsibility

Creates, owns and manages the Customer experience Program for the Meeting Place
Identifies and defines local customer groups and their customer journey including touchpoints before, during and after the visit
Provides outstanding customer services together with partners and communities
Together with Meeting Place Manager define commercials goals, marketing strategy and budgeting process
Monitors and analyses performance and customer interaction level with customer touchpoints
Actively works on localizing the uniqueness of the Meeting place through MP touch points
Implement a Loyalty Program, rewarding community members
Plan, Create and integrate promotion of events/campaign/marketing activities into all medias
Being the owner of co-creation and innovation in the Meeting Place
Drive and develops the Customer experience competence within the Meeting Place

Fulltime

Customer Success Manager

As a Customer Success Manager, you will be responsible for building successful c...

Location

United States , San Francisco

Salary:

93500.00 - 120000.00 USD / Year

CleverTap

Expiration Date

Until further notice

Requirements

Experience in owning customer value delivery and training customers how to use an advanced SaaS marketing platform
Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
Flexibility to travel 10% - 15% of your schedule

Job Responsibility

Wow your customers by building successful consultative relationships based on proactive consulting, product enablement, sharing industry best practices, and a keen understanding of their business
Learn your customer desired business outcomes and drive CleverTap product adoption to help customers realize CleverTap value (build Success Plans)
Develop a network of champions within each account through education, coaching, and strong influencing skills
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
Drive growth and retention by working with customers through upsells and renewals
Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
Practice and build your ongoing industry acumen expertise in order to teach your customers trends and best practices for omni-channel marketing automation
Provide guidance for customer use cases with current product offering, set expectations on product innovation roadmap, and open product idea requests to share customer feedback with CleverTap product leadership
Regularly enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from CleverTap by leveraging full platform functionality

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities

Fulltime

Customer Marketing Manager

PagerDuty

Location:
United States

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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Job Posted:March 13, 2026

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Job Posted:
March 13, 2026