Customer & Marketing Data Engineering Manager Job at Capstone IT Staffing (Springfield)

Lead Data Analyst – Marketing Data & AI

Role Overview: We are seeking an experienced Lead Data Analyst with deep experti...

Location

India , Delhi, Kolkata

Salary:

Not provided

Thirdeye Data

Expiration Date

Until further notice

Requirements

6–8 years of experience in data analytics, marketing analytics, or data science, with a strong technical foundation
Proven experience working with Customer Data Platforms (CDP) and marketing data ecosystems
Hands-on expertise with Adobe Analytics, Google Analytics, and related CRM/data management platforms
Advanced proficiency in SQL and experience working with large-scale datasets and cloud environments
Strong programming skills in Python or R for statistical analysis, modeling, and data processing
Deep understanding of marketing attribution, ROI modeling, and customer journey analytics
Experience in data visualization, dashboarding, and storytelling through data
Strong foundation in statistical testing, A/B testing, and experiment design

Job Responsibility

Lead the design and implementation of data models and pipelines supporting marketing analytics and customer intelligence
Integrate and manage data from Customer Data Platforms (CDPs), CRM, and marketing automation tools to create a unified customer view
Leverage Agentic AI and Gen AI frameworks to automate analytical workflows and drive advanced insights
Analyze marketing performance across channels to measure ROI, customer engagement, retention, and lifetime value
Build scalable dashboards, reports, and visualizations for marketing and executive stakeholders using tools like Tableau, Power BI, or Looker
Develop and apply machine learning models for segmentation, churn prediction, personalization, and recommendation systems
Drive experimentation and A/B testing to evaluate marketing effectiveness and optimize performance
Ensure data quality, governance, and compliance across data systems, analytics platforms, and pipelines
Partner with Marketing, Product, Data Science, and Engineering teams to define KPIs, optimize customer journeys, and enhance customer loyalty initiatives
Translate analytical findings into strategic recommendations to improve marketing performance and business outcomes

FLEX Senior Manager, Onsite Digital Data Management

This is a temporary position. We are looking for a Sr Manager, Owned Channels Di...

Location

United States , Bethesda, MD

Salary:

52.06 - 82.45 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Data Analytics, Computer Science, Engineering, Information Systems, or a similar quantitative discipline, with 4+ years of experience demonstrating progressive career growth and a history of exceptional performance in data management, analytics, and marketing technology OR 2+ years of experience in data management, analytics and marketing technology with a Master's degree
Proven expertise in designing and engineering complex data flows for customer data & audience development with proficiency in SQL
In-depth knowledge and hands-on experience with full funnel tag management and digital analytics platforms (e.g., Adobe Analytics, Google Analytics etc.)
Strong understanding of marketing and ad technologies, customer data platforms (CDP), and cloud data warehouses (e.g., Snowflake, AWS)
Proven ability to deliver impactful results while managing complex, high-stakes initiatives with ambiguity and cross-functional collaboration
Strong leadership skills with a track record of working closely with marketing, digital, and technology teams to drive data strategy and innovation

Job Responsibility

Provide leadership, consulting, and information expertise to achieve the goals for marketing & media
Work with MarTech and IT teams to develop and deploy an effective digital & customer data infrastructure
Contribute to data strategy, data management, and enhanced data products for use by the Marketing discipline
Contribute to the broader data strategy and effectively prioritize implementation tactics for onsite data to ensure they are in line with overall organizational goals and long-term business strategies
Work closely with the marketing and analytics teams to identify key performance indicators (KPIs) and data requirements necessary for optimizing segmentation strategies and enhancing ROI
Manage vendors/technical staff to build the infrastructure to support data & reporting solutions in AWS, Snowflake, Adobe etc
Oversee development of systems and technologies that reduce manual processes and data quality issues relating to data capture
Partner with Analytics and IT to build Data Management, Analytics and Reporting roadmaps for future years
Partner with business leadership to secure funding for critical Data Management & IT programs

What we offer

Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts

Fulltime

Product Manager - Data

We are looking for an experienced Technical Product Manager – Data to drive the ...

Location

India , Bengaluru

Salary:

Not provided

EvoluteIQ

Expiration Date

Until further notice

Requirements

15+ years of overall experience
Several years in technical/engineering roles (data engineering, software development)
7+ years in product management
Strong understanding of Batch data processing (ETL/ELT workflows, scheduled jobs)
Expertise in Streaming data (Kafka, Pulsar, Kinesis, event-driven processing)
Experience with High-volume data systems (data lakes, warehouses, distributed processing)
Hands-on familiarity with Spark, Flink, Airflow, DBT, Snowflake, Databricks, BigQuery, Redshift, etc.
Experience with cloud-native architectures (AWS/GCP/Azure) and data services
Proven experience in taking data products to production at enterprise scale
Excellent communication and stakeholder management skills

Job Responsibility

Define and own the roadmap for data products, including ingestion, processing, storage, governance, and integration capabilities
Ensure alignment of data product strategy with the broader automation platform roadmap
Identify opportunities to embed data intelligence within automation workflows
Contribute to architecture and design discussions for batch and streaming pipelines
Define capabilities for ETL/ELT, schema evolution, and event-driven data processing with technical feasibility in mind
Work closely with data architects and engineers to ensure scalable, production-grade data solutions
Translate business requirements into detailed product specifications
Ensure compliance with data privacy, security, and governance frameworks
Oversee product lifecycle from concept through launch and continuous improvement
Document detailed requirements, epics, and user stories ensuring alignment with product strategy

What we offer

Opportunity to shape the strategy of a next-gen hyper-automation platform
Work with a cross-disciplinary team in a fast-growing, innovation-driven environment
Competitive compensation and growth opportunities
A culture of innovation, ownership, and continuous learning

Fulltime

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

3+ years of experience managing software engineering teams that build and ship customer-facing products
A hands-on, technically strong manager with a player-coach leadership style
Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement
Strong product mindset and customer empathy
Skilled at turning feedback and data into actionable insights
Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing
Thrives in collaborative, fast-moving environments
Relentless about outcomes
Fluent in using AI tools to solve problems, accelerate output, and inspire others

Job Responsibility

Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
Support engineers in their growth and development
Promote a culture of ownership, accountability, and high standards
Contribute to Intercom’s engineering culture

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews
Pension scheme & match up to 4%
Life assurance
Comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave
6 weeks paternity leave for fathers
Cycle-to-Work Scheme

Fulltime

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

3+ years of experience managing software engineering teams that build and ship customer-facing products
A hands-on, technically strong manager with a player-coach leadership style — you’re not afraid to code, debug, or dive deep into system design when needed
Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement, assuming full ownership of outcomes and results
Strong product mindset and customer empathy — you care deeply about solving real customer problems and delivering measurable impact
Skilled at turning feedback and data into actionable insights that guide your team’s decisions
Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and influence product direction
Thrives in collaborative, fast-moving environments, helping your team stay focused and productive
Relentless about outcomes — you own challenges, remove roadblocks, and empower your team to deliver success without excuses
This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage

Job Responsibility

Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
Support engineers in their growth and development, helping them achieve their career goals and deliver exceptional work
Promote a culture of ownership, accountability, and high standards, enabling your team to move quickly and deliver meaningful results
Contribute to Intercom’s engineering culture, helping shape how we build great software and work together effectively

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Product Portfolio Manager – Data

RCT has an excellent opportunity for an experienced and highly motivated Product...

Location

Australia , Kewdale

Salary:

Not provided

Remote Control Technologies Pty Ltd

Expiration Date

Until further notice

Requirements

A background in electrical, electronics, mechanical or engineering
A minimum of 5 years’ experience in a similar role
A strong understanding of RCT products and their application
Proven track record with Customer Engagement and market requirements
Skills to produce timely, logically user centric product documentation
Proven success collaborating with development teams
Excellent verbal and written communication skills
Strong presentation and leadership skills
Exceptional attention to detail
Exposure to ERP systems (Pronto and OnBase will be highly regarded)

Job Responsibility

Grow the business within the markets (success measured by revenue, new customers and new off-the-shelf product innovations)
Develop product roadmaps, based on input from the Customers, Account/Business Development Managers, market research and existing capabilities within the business
Manage requests for any technical changes to products, in consultation with the Engineering department
Be the interface between Engineering and Product Managers
Monitor and analyse customer complaints (liaise with Customer Service and Sales for resolution of product issues internally)
Monitor for trends and/or fault frequency rates and recommend solutions accordingly
Understand product requirements and develop new product ideas through Customer engagement
Make recommendations for product rationalisation

Customer Relationship Management Trainee

As Customer Relationship Trainee you will support the management and administrat...

Location

Mexico , Mexico City

Salary:

Not provided

BMW

Expiration Date

Until further notice

Requirements

Recent university graduate, preferably in Business Administration, Marketing, Industrial Engineering, Economics, or related fields
Up to 2 years of work experience, preferably in analysis, marketing, sales, or project management
Basic knowledge of data handling, analysis, and CRM tools
Strong analytical skills and the ability to work with large volumes of information
Good communication skills and ability to work effectively in a team
Proactive, organized, and detail-oriented
Intermediate level of English, both spoken and written

Job Responsibility

Manage the area budget and support internal processes with Finance, Purchasing, and Legal departments
Collaborate on special projects and events across different teams
Support supplier management and internal purchase requisitions
Ensure compliance with data privacy regulations and maintain weekly status updates
Develop CRM analytics for Latin American importers and prepare monthly dealer ranking reports
Coordinate prospect surveys (online, test drive, and lost sales) and collaborate with creative agencies on visual materials
Manage customer segmentation for marketing campaigns and events to optimize targeting

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Customer & Marketing Data Engineering Manager

Capstone IT Staffing

Location:
United States , Springfield

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 07, 2025

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