Customer Marketer

• Lead customer advocacy programs and manage incentives, eligibility, and fulfillment
• Own NPS tracking, feedback analysis, and customer engagement activities
• Collaborate with Customer Success, Product, and Sales to collect insights and improve the customer journey
• Create content such as case studies, testimonials, reviews, FAQs, and solution pages
• Manage Customer Advisory Board operations—organize meetings, capture insights, and coordinate follow-ups
• Conduct customer interviews and surveys to identify success stories and build authentic relationships
• Support marketing launches by aligning customer insights with messaging and campaign strategies
• Measure and report on customer marketing performance—advocacy metrics, NPS trends, engagement data, and ROI

• 3+ years of experience in customer marketing, advocacy, or lifecycle marketing, preferably in B2B SaaS (digital marketing or adtech a plus)
• Proven ability to run advocacy and incentive programs, manage NPS tracking, and create customer-facing content like case studies, testimonials, and reviews
• Excellent written and verbal communication skills, with a knack for storytelling and customer engagement
• Strong project management, organizational, and relationship-building abilities
• Familiarity with marketing tools like HubSpot, Google Workspace, Confluence, Slack, and GA4
• Comfort with using AI tools for scaling customer insights, automation, and personalization
• Collaborative mindset, able to work cross-functionally with Customer Success, Product, and Sales

Bonus: experience with community engagement, SEO, or virtual event facilitation

• Customer Connection: Build programs that turn users into advocates, using real customer stories to strengthen trust and drive retention
• Strategic Impact: Shape how customers experience and engage with Optmyzr, influencing both marketing and product strategy through insights-driven initiatives
• Innovation and Autonomy: Use AI and automation to scale customer marketing programs efficiently, experiment with creative approaches, and see your ideas come to life
• Collaboration at Scale: Work closely with Product, CS, and Sales teams in a global environment that values transparency, teamwork, and fresh thinking
• Flexibility and Growth: Enjoy a culture that respects work-life balance, encourages continuous learning, and rewards initiative and ownership