CrawlJobs Logo
Acosta Logo Acosta · Sales

Customer Manager

United States, Santa Rosa Employment contract 18.21 USD / Hour · Job Posted July 13, 2026
Apply Position
Job Link Share

Job Description

The Customer Manager is responsible for managing the assigned principals’ business within designated customer accounts. This role focuses on increasing sales, market share, and profitability for the brands represented while ensuring operational efficiency. The ideal candidate combines strong sales skills, analytical abilities, and effective relationship management to deliver long-term results for both clients and the organization.

Job Responsibility

  • Deliver principals’ objectives, including sales volume, merchandising, assortment, pricing, and shelving goals at assigned customers
  • Develop and execute a Customer Business Plan to drive brand priorities and long-term business growth
  • Engage all decision-makers at customer accounts to sell business plans, programs, and initiatives that improve in-store results
  • Achieve results efficiently while maximizing revenue, managing manufacturer expenditures, and leveraging trade marketing funds
  • Ensure superior in-store presence by calling on store and headquarters personnel, monitoring displays, and addressing gaps
  • Collaborate with Retail Sales Managers on major retail initiatives, including new product launches, contests, and selling drives
  • Utilize customer, market, and principal knowledge along with marketing, technology, and administrative resources to achieve objectives
  • Provide timely updates to Retail Sales Managers, supervisors, and shared resources on selling priorities and performance
  • Share relevant customer and principal insights with team members to enhance organizational knowledge and capacity
  • Leverage computer systems and technology to execute the Customer Business Plan effectively
  • Provide feedback to leadership on process improvements and business growth opportunities
  • Perform other duties as assigned

Requirements

  • High school diploma/GED required
  • Minimum six months of relevant retail, CPG, marketing, space management, or reset experience
  • sales administration or finance experience preferred
  • Expertise in Microsoft Office applications, including PowerPoint, Excel, Word, and Outlook, as well as web-based applications
  • Excellent presentation and communication skills
  • Ability to manage multiple projects simultaneously
  • Valid driver’s license required
  • must be eligible to drive on behalf of the company (DUI/DWI convictions in the past 36 months disqualify)
  • Must be able to push, pull, walk, and travel as required
  • Must be able to listen and communicate effectively in person and over the phone
  • Must be able to lift and carry up to 50 pounds
  • Good vision and color perception are required

What we offer

  • Medical, dental and vision insurance
  • Company-paid life insurance, short-term and long-term disability
  • 401k program
  • Generous Paid Time Off (PTO) program
Acosta - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Manager

8 matching positions

Customer Manager

Are you a results-driven professional with a passion for sales and strategic gro...
Location
Location
United States , Grand Rapids
Salary
Salary:
52200.00 - 65200.00 USD / Year
acosta.com Logo
Acosta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Business, Marketing, or a related field—or equivalent professional experience
  • Minimum of 6 months in retail (CPG industry), marketing, space management, or resets
  • Strong command of Microsoft Office Suite (PowerPoint, Excel, Word, Outlook) and web-based applications
  • Excellent presentation and communication skills
  • Proven ability to manage multiple projects simultaneously with strong organizational and time-management skills
  • Experience in sales administration or finance is a plus
  • Visual acuity and color perception
  • Ability to lift up to 50 lbs. and carry up to 20 lbs.
  • Ability to push/pull materials
  • Active listening and verbal communication
Job Responsibility
Job Responsibility
  • Achieve Sales Objectives: Deliver volume and sales fundamentals—including merchandising, assortment, pricing, and shelving—while optimizing cost efficiency
  • Strategic Account Planning: Develop and execute a comprehensive Customer Business Plan aligned with principal priorities to ensure long-term success
  • Client Relationship Management: Engage directly with key decision-makers to present and sell business plans, programs, and growth strategies
  • Cost and Revenue Optimization: Maximize revenue through brokerage, commissions, bonuses, and contests while managing expenditures and maintaining cost-effective operations
  • In-Store Execution: Ensure a superior in-store presence by collaborating with customer operations teams and maintaining strong retail execution
  • Trade Marketing Management: Oversee trade marketing funds, coordinate direct shipments, and leverage data insights to support sales initiatives
  • Budget Compliance: Operate within established budgets, ensuring efficient and effective resource utilization
  • Cross-Functional Communication: Maintain proactive communication with key principals and internal teams to ensure alignment and collaboration
  • Retail Collaboration: Partner with Retail Sales Managers on major initiatives such as new product launches, promotional drives, and contests
  • Market Intelligence: Apply market and customer insights to involve marketing, technology, and administrative resources in achieving business goals
  • Fulltime
Read More
Arrow Right

Customer Manager

Are you a dynamic professional with a passion for driving sales and market share...
Location
Location
United States , Boston
Salary
Salary:
52200.00 - 65200.00 USD / Year
acosta.com Logo
Acosta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent in the relevant industry
  • At least six months of experience in retail (CPG), marketing, space management, or resets. Preferred: Sales administration or finance experience
  • Proficient in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications
  • Excellent presentation skills
  • Ability to manage multiple projects
  • Visual acuity and color perception
  • Ability to lift up to 50 lbs
  • Willingness to travel
  • Good listening skills
  • Ability to push/pull and carry up to 20 lbs
Job Responsibility
Job Responsibility
  • Achieve Sales Goals : Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost
  • Strategic Planning : Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success
  • Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results
  • Cost Management : Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more
  • In-Store Presence : Ensure a competitively superior in-store presence in the assigned stores
  • Trade Marketing : Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer
  • Budget Adherence : Operate within the designated budget, ensuring efficient use of resources
  • Proactive Communication : Maintain open lines of communication with key principals to ensure alignment and collaboration
  • Retail Initiatives : Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests
  • Market Knowledge : Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives
  • Fulltime
Read More
Arrow Right

Customer Manager

Are you a dynamic professional with a passion for driving sales and market share...
Location
Location
United States , Springfield
Salary
Salary:
52200.00 - 65200.00 USD / Year
acosta.com Logo
Acosta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent in the relevant industry
  • At least six months of experience in retail (CPG), marketing, space management, or resets
  • Proficient in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications
  • Excellent presentation skills
  • Ability to manage multiple projects
  • Visual acuity and color perception
  • Ability to lift up to 50 lbs
  • Willingness to travel
  • Good listening skills
  • Ability to push/pull and carry up to 20 lbs
Job Responsibility
Job Responsibility
  • Achieve Sales Goals : Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost
  • Strategic Planning : Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success
  • Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results
  • Cost Management : Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more
  • In-Store Presence : Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers
  • Trade Marketing : Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer
  • Budget Adherence : Operate within the designated budget, ensuring efficient use of resources
  • Proactive Communication : Maintain open lines of communication with key principals to ensure alignment and collaboration
  • Retail Initiatives : Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests
  • Market Knowledge : Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives
  • Fulltime
Read More
Arrow Right

Customer Manager

Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3 years of leadership and people development experience
  • Proven track record in customer satisfaction and food business operations
  • Skilled in problem-solving, conflict management, and organizational development
  • Strong understanding of IKEA's business and multichannel retail environments
  • Proficient in cost and budget management
  • Experienced in talent recruitment and development
  • Knowledgeable in change management and legal compliance
  • Familiar with food business operations and safety standards
  • Strong analytical and communication skills
Job Responsibility
Job Responsibility
  • Champion a customer-first culture across the store, ensuring shopping is easy and enjoyable
  • Use customer insights to influence business decisions and improve the buying journey
  • Identify and remove barriers to a smooth shopping, payment, and after-sales experience
  • Support commercial priorities before, during, and after the customer journey
  • Establish service agreements with internal and external stakeholders to uphold operational standards and IKEA values
  • Plan resources and investments to balance operational excellence with customer expectations
  • Ensure compliance with internal policies, global standards, and local legislation
  • Analyze customer and brand data to recommend improvements in service delivery
  • Provide actionable insights to enhance the customer experience and solve problems
  • Drive excellence in customer service, including HCS and Pulse CX metrics
  • Fulltime
Read More
Arrow Right

Customer Manager

We’re looking for a Customer Manager to support our café partners across Norther...
Location
Location
Australia , Byron Bay
Salary
Salary:
Not provided
allpressespresso.com Logo
Allpress Espresso
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in hospitality, coffee, customer management or account management
  • Strong relationship-building and communication skills
  • A passion for coffee and the café industry
  • Great organisational skills and attention to detail
  • Ability to travel regularly across Northern NSW and surrounding regions
  • A proactive and solutions-focused mindset
  • Barista experience or coffee training experience is highly valued
Job Responsibility
Job Responsibility
  • Build strong customer relationships
  • Act as the main contact for Allpress customers in Northern NSW and the Mid North Coast
  • Visit cafés regularly to support their success and maintain strong relationships
  • Work with customers to understand their business goals and growth opportunities
  • Support retention by proactively identifying opportunities for improvement and support
  • Support customer growth and performance
  • Monitor customer performance and identify opportunities to grow sales and engagement
  • Work with customers to develop joint business plans and long-term partnerships
  • Support new site onboarding and ownership transitions
  • Assist with customer events and brand activations
What we offer
What we offer
  • Unlimited coffee at work plus beans to take home weekly
  • A wellbeing allowance
  • A free and confidential Employee Assistance Program
  • Learning and development opportunities
  • Genuine career progression within a global coffee business
Read More
Arrow Right

Customer Manager

Are you a dynamic professional with a passion for driving sales and market share...
Location
Location
United States , Marlborough
Salary
Salary:
57420.00 - 71720.00 USD / Year
acosta.com Logo
Acosta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent in the relevant industry
  • At least six months of experience in retail (CPG), marketing, space management, or resets
  • Proficient in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications
  • Excellent presentation skills
  • Ability to manage multiple projects
Job Responsibility
Job Responsibility
  • Achieve Sales Goals : Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost
  • Strategic Planning : Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success
  • Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results
  • Cost Management : Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more
  • Oversee all manufacturers’ expenditures at the customer
  • In-Store Presence : Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers
  • Trade Marketing : Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer
  • Budget Adherence : Operate within the designated budget, ensuring efficient use of resources
  • Proactive Communication : Maintain open lines of communication with key principals to ensure alignment and collaboration
  • Retail Initiatives : Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests
What we offer
What we offer
  • Flexible scheduling options
  • Reasonable accommodations for applicants with disabilities
  • Fulltime
Read More
Arrow Right

Customer Manager

Customer Manager (Foods in Modern Trade) role at Unilever in Bangkok, Thailand. ...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Business Administration, Marketing, or related field
  • Sales & Marketing experience with a customer‑facing role for at least 5+ years
  • FMCG experience preferred
  • Strong track record in Key Account Management, Modern Trade, or Channel Development
  • Skilled in developing and implementing customer/channel investment strategy
  • Experience in managing a team of direct/indirect reports and customer management is critical
  • Experience in Marketing or Trade Marketing is desirable
Job Responsibility
Job Responsibility
  • Develop the customer strategic business plan for the assigned category and customers
  • Work out a joint customer business plan for the assigned category and customers
  • Collaborate closely with the Category and Channel Team for category/channel input, and with Customer Marketing teams for the specific channel plan
  • Develop an optimal integrated promo plan (including selling the plan to the customer) and manage promo investments
  • Manage customer promo investment with the customer
  • Seek opportunities to increase product presence at store (Win at Point of Sales): Net new items
  • Share of basket
  • Deliver OTIF for innovation and theme
  • Plan volume forecast and CPP budget on a monthly basis
  • Provide clear objectives and deliverables for the Customer Supervisor / Pre‑order Team
  • Fulltime
Read More
Arrow Right

Sr Customer Experience Manager- Customer Journey

This role leads the development and execution of customer experience strategies ...
Location
Location
United States , Bellevue; Overland Park; Frisco
Salary
Salary:
79900.00 - 144100.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
  • 4-7 years Wireless experience
  • 4-7 years Leadership experience
  • 4-7 years Analytical experience
  • Strong understanding of planning, customer retention, and customer experience methods
  • Strong proficiency in Customer Journeys
  • Microsoft Office (Required) – Including advance skills in MS PowerPoint (C-Suite Presentations), and MS Excel (Formulas)
  • Basic understanding experience with MS SQL (Preferred)
  • Strong problem-solving capability and proficiency in root cause analysis along with ability to present findings to executives and complete postmortem analysis
  • Cross Functional Leadership (Required)
Job Responsibility
Job Responsibility
  • Lead the development and execution of customer experience strategies to improve service delivery across channels
  • Manage process optimization efforts to enhance project rollouts and operational efficiency
  • Collaborate with senior management to align customer experience initiatives with organizational goals
  • Oversee analysis and resolution of product issues affecting customers and employees
  • Provide coaching, feedback, and career development guidance to team members
  • Prepare and communicate departmental updates on key projects and performance metrics
  • Also responsible for other duties/projects as assigned by business management as needed
What we offer
What we offer
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Fulltime
Read More
Arrow Right