Customer Manager Jobs

Legl

Location:
Australia, Sydney

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As our first Customer Operations hire in Australia, you’ll be at the forefront of establishing Legl’s presence and driving long-term customer outcomes. You’ll partner closely with sales to win new clients, lead seamless onboarding, and become a trusted advisor helping firms transform their operations with Legl. This role combines the strategic influence of pre-sales, the relationship depth of customer success, and the operational rigour of customer operations. You’ll work with senior stakeholders across the legal sector, ensuring every customer not only succeeds with Legl - but advocates for it.

Job Responsibility:

Create & lead Customer Operations in a New Market: Establish our customer success function in Australia, building the foundation for scalable growth
Drive Adoption & Value: Own the customer journey from onboarding to renewal, ensuring clients realise measurable ROI from Legl
Strategic Partnering: Collaborate with Account Executives in pre-sales to design solutions that align with customer needs and business goals
Enablement & Expansion: Help clients embed Legl in their day-to-day operations, monitor adoption, and identify opportunities for expansion and advocacy
Trusted Advisor: Build credibility on key topics such as AML, onboarding, and compliance, guiding firms through regulatory and operational transformation
Voice of the Customer: Represent Australian customers internally - sharing insights that influence product strategy, go-to-market priorities, and customer experience

Requirements:

Commercial & Consultative: Adept at engaging senior decision-makers and turning complex challenges into actionable business outcomes
Excellent Communicator: Skilled at building trust, running workshops, and leading strategic conversations with diverse audiences
Builder’s Mindset: Energised by ambiguity - you thrive in scaling environments, shaping processes, and creating playbooks from the ground up
Impact-Oriented: Passionate about driving measurable results for customers and contributing to Legl’s growth story in a new region

What we offer:

Everyone at Legl receives a competitive salary & share options
Access to annual wellbeing and L&D budget
Access to support sessions with a professional therapist
An opportunity to join a well-funded, highly ambitious post-Series B startup

Additional Information:

Job Posted:
December 09, 2025

Work Type:

Hybrid work

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Customer Manager